Telesales Executive – Real Estate at Nyota Njema Real Estate

Job Purpose

To generate qualified leads, close property sales, and build long-term client relationships through high-volume outbound and inbound telesales engagements while promoting Nyota Njema Real Estate projects and investment opportunities.

Duties and Responsibilities

• Conduct high-volume outbound calls to prospective clients to generate property inquiries, site visits, and sales conversions.
• Professionally handle inbound calls, online inquiries, and lead follow-ups to maximize conversion rates.
• Qualify leads by understanding client budgets, preferred locations, property type, and investment objectives.
• Present, promote, and sell Nyota Njema real estate projects clearly and persuasively over the phone and digital platforms.
• Share accurate property details, pricing, payment plans, and availability with prospective clients.
• Prepare and follow up on quotations, offers, and booking confirmations to close sales.
• Consistently meet or exceed daily, weekly, and monthly sales targets and KPIs.
• Maintain accurate records of calls, leads, site visits, and closed deals in the CRM system.
• Build and nurture strong relationships with clients to encourage referrals and repeat investments.
• Upsell and cross-sell additional property options and value-added services where applicable.
• Handle client objections, concerns, and feedback professionally, escalating when necessary.
• Coordinate closely with sales, marketing, finance, and legal teams to ensure smooth client onboarding and documentation.
• Follow up on dormant or inactive leads to revive interest and close opportunities.
• Prepare regular sales reports, pipeline updates, and market feedback for management.
• Stay updated on company projects, pricing, promotions, and real estate market trends.
• Adhere to company policies, ethical selling standards, and compliance requirements at all times.

Key Skills, Requirements, and Qualifications

• Diploma or Degree in Sales, Marketing, Business, Real Estate, or related field.
• Minimum of 2–3 years’ experience in telesales, preferably in real estate, insurance, banking, FMCG, or service-based industries.
• Proven ability to meet or exceed sales targets.
• Excellent phone-based selling, negotiation, and closing skills.
• Strong communication and relationship management skills.
• Experience handling both inbound and outbound sales calls.
• Ability to work independently, remotely, and under minimal supervision.
• Proficiency in CRM systems and Microsoft Office tools.
• High level of integrity, professionalism, and customer focus.

Reporting To: Sales Manager / Business Development Manager