Test Center Administrator (Nairobi, Kenya) at Pearson

Role

• To perform the administration and invigilation of exams: including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes.

Key Responsibilities  

• Provide a high level of customer service.
• Prepare equipment and test environment per company procedures to deliver testing.
• Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and clients’ procedures.
• Explain the test process to candidates and deal with other queries as required.
• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.
• Help to ensure a clean, professional, quiet testing atmosphere in the centre.

Essential Experience & Qualifications

• Good face-to-face communication skills with experience in a customer facing role.
• Ability to work with procedures and policy.
• Strong attention to detail.
• Must enjoy working with people, have effective time management skills, Ability to work under pressure.
• Be comfortable in a quiet environment.
• PC literate.