Vacancies at Absa Bank Limited

Job Summary

The Senior Forensics Investigations Manager is a member of the Forensics & Security country unit providing independent investigative services to the country business at country level as requested.

Forensic Investigations is responsible for investigating fraud, Whistle Blowing, Anti-Bribery and Anti-Corruption, Sanctions, Anti-Money Laundering and all other matters referred for investigation by all Absa Kenya entities.

• To undertake professional investigations into suspicions of fraudulent and criminal activities, and any activities as reported by stakeholders, providing an independent report for management to assist the disciplinary process, control enhancement and represent the bank in any related police and court proceedings.
• Liaising and working with law enforcement agencies, professional and commercial organisations in this field of expertise.

Developing training and fraud awareness courses, workshops, brochures and material to alert employees as to the Bank’s policy on fraud, on how to detect, investigate and report on fraud.

Job Description

Key accountabilities/Deliverables/Outcomes

Conducting Investigations - 50%        

• Investigate allocated case, end to end, by ensuring that all prescribed investigative / operating methodologies for the various types of investigations are adhered to and by conducting proper planning on high level investigations.
• Obtain all relevant evidence related to an investigation. Scrutinize / analyse this evidence and make meaningful observations / conclusions regarding the findings.
• Ensure that witnesses / suspects and victims are interviewed and where necessary obtain written statements.
• Compile investigation reports as per the prescribed operating methodology, containing the findings of investigations.
• Ensure that each investigation has an accurate, value adding conclusion for the type of investigation conducted.
• Identify control issues and make meaningful recommendations as per the type of investigation.  This will include, but is not limited to, system / people / process failures or internal and external threats.
• Make meaningful recommendations to the mandated officials regarding the raising of loss provisions, refunds to clients, repudiations, recovery actions and write-offs.
• Assist line management / HR with relevant findings / documentation for use in disciplinary processes.
• Ensure that each investigation is concluded within the prescribed and acceptable time limit for the investigation.
• Inform management of any suggestions or proposals to enhance investigative methodology / operating procedure.
• Provide expertise and intelligence on fraud prevention, related risk management and controls;
• Liaising and working with law enforcement agencies, professionals and commercial organizations in this field of expertise
• Collect, compile and preserve evidence required to support bank cases in court.
• Attend criminal / civil court proceedings when summoned to do so, to provide expert evidence in court, relating to Barclays Bank products, processes and flow of transactions to obtain successful prosecutions.
• Gather intelligence through meaningful relationships with various Corporate Company's fraud departments i.e. Other Banks, Cell phone mobile providers, phone providers etc, for fraud networking purposes and the sharing of information regarding new trends / scams.

Case Management - 20%        

• To maintain case files and central investigations database to operational standards.
• To attend progress meetings with investigation teams/management
• Develop own skills from training and work experience.
• Participate in production of weekly, Monthly and ad hoc MIs as appropriate.
• Ensure credible information is provided for MIs produced by Forensic Investigations and Recoveries.
• Prepare and submit whistle-blowing reports to the Head of Compliance and COO.
• Support the Fraud Management Team in the Fraud Awareness Campaigns
• Support in pre-employment screening process as required.

Risk Identification and Awareness - 15%

• Ensure that all risks and/or emerging risks which are identified during an investigation / interaction with stakeholders are escalated to line management upon discovery.
• Identify high risk business units and were requested to do so, participate in awareness initiatives

Stakeholder Management Engage - 5%          

• Develop and maintain relationships with internal and external stakeholders to ensure that their co-operation can be obtained when required for key operations.
• Interact with counterparts in the industry to gain understanding of threats and risks.

Operational Requirements - 5%

• Inform management of any system, tool or equipment that is not available to perform daily task.
• Ensure that strict access control to Forensic premises and documents is exercised and ensure adherence to the Clean Desk Policy.
• Participate in and contribute to required office / stakeholder meetings

Recoveries - 5%

• Ensure that lawful processes are followed to recover fraud losses.
• The following tools should be employed to make recoveries:
  • Acknowledgment of Debt
  • Indemnities are served to other banks
  • Application of compensation at courts
  • Assist in asset tracing.

Role/person specification

Education and experience required

• First degree in a relevant course obtained from a recognized University, Diploma in Forensics Investigations/Criminology or equivalent or 10 years’ experience in an established investigations practice
• 5 years of relevant work experience.

Knowledge and Skills

• Good understanding criminal law.
• Relationship management and networking.
• Strong analytical skills and attention to detail
• Working knowledge of risk management disciplines and processes. Ability to work under pressure
• Report writing and communication skills – verbal and written

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Job Summary

The role is reporting into the Business Development Manager within the Absa Asset Management Limited team which is a subsidiary of Absa Bank PLC. The Business Development Officer is responsible for selling, processing accounts and distribution of AAML products and services to achieve set targets while ensuring continuous compliance with regulatory policies, company policies, procedures, and acceptable business practices. Business development officer job duties may include performing market research to improve products and services, identifying methods to increase productivity and company operations, and communicating to potential clients on new products or services.

Job Description

Key accountabilities/Deliverables/Outcomes

Accountability:  Business Development/ Management

• Develop a knowledge of the client’s entire financial situation and be able to structure a goals-based investment and financial plan.
• Ensuring investors instructions are processed accurately and in a timeous manner as per CMA regulations and internal policies
• Supporting the branch network in ensuring they receive timely service from AAML team and continuously improving the processes therein.
• Develop and deliver investment education presentations and sessions to clients and prospects.
• Develop relationships with management teams of institutions, as well as cultivating relationships with key industry players.
• Collaborates with the Investment Management team regarding investment strategy and client portfolio structure.
• Provide market feedback to facilitate the development of new and enhancement of existing products that meet client needs. Provide product recommendations
• Participate in training IFAs, Bank teams and Branch network on the Absa products
• Drive business results and acquire new assets under management through selling financial products to the existing client base and new client acquisition with a keen focus on pension solutions.
• Continuously update and provide feedback on client FAQs
• Respond to queries and complaints from clients as regards the company’s products; this should be done in a timely fashion
• Maintain a deal pipeline and continuously update on progress
• Develop business proposals for existing and new customers
• Determine cross-selling opportunities among different ABK bank segments and importantly work closely with Business Banking teams to solution SMEs.

Accountability:  Administrative Activities

• Preparation of daily, weekly, monthly sales reports and any other reports that might be required by the Management.
• Producing accurate transactions reports daily and reconciling to branch MI.
• Generate and update customer sales log via customer relationship management system

Role/person specification

Education and Experience required

• Bachelor’s degree in business, marketing, or a related business degree
• Professional qualification: CISI level II or an ICIFA member.
• Minimum 5 years of experience in asset management business or in a regulated financial services provider.
• 2-5 years’ experience in sales with a proven track record
• Experience of working in an investment related field or company would be of great benefit.

Knowledge and Skills

• Must be flexible and able multitask on the job
• Ability to work under pressure and still meet up with given deadlines
• Possess effective communication skills to interact with diverse groups of people both in writing and speaking
• Ability to constantly generate new ideas for the company’s advancement and success
• Attention to details
• Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view.
• Able to use strong interpersonal and teamwork skills to cultivate effective, productive client relationships and partnerships across organizational boundaries.