Vacancies at Absa Bank Limited

Job Summary

• We are looking for an engineer to join our team to help build and maintain Kafka-based  streaming applications and support the Kafka platform across on-prem and Confluent Cloud  environments. The role is a hybrid of development, platform responsibilities, and observability,  providing a unique opportunity to work on distributed systems at scale.

Job Description

Core Responsibilities: 

• Develop, maintain, and optimize Kafka-based applications and event streaming pipelines using Java (Spring / Spring Boot), Python, or .NET. 
• Work with distributed systems concepts: partitions, replication, fault-tolerance, scaling, and event-driven architectures. 
• Contribute to provisioning, managing, and securing Kafka clusters both on-prem and in Confluent Cloud. 
• Implement and maintain security and authorization mechanisms, including ACLs, Kerberos, SSL, and OAuth for Confluent Cloud. 
• Automate infrastructure deployment and configuration using Terraform, Ansible, CloudFormation, Docker, or Kubernetes. 
• Configure, monitor, and maintain observability for Kafka clusters, including metrics, alerts, and dashboards (e.g., Prometheus, Grafana, Confluent Control Center, ElasticSearch). 
• Assist in troubleshooting production issues and perform root cause analysis. 
• Collaborate closely with developers, DevOps/SRE teams, and other stakeholders to ensure reliable and performant streaming systems. 
• Contribute to best practices for connector configuration, high availability, disaster recovery, and performance tuning, including streaming applications and pipelines built with Kafka Streams, ksqlDB, Apache Flink, and TableFlow.

Required Skills: 

• Strong programming experience in Java(Spring / Spring Boot), Python, or .NET. Ability to write clean, maintainable, and performant code. 
• Solid understanding of distributed systems principles and event-driven architectures. 
• Hands-on experience with Kafka in production or strong ability to learn quickly. 
• Knowledge of Kafka ecosystem components (Connect, Schema Registry, KSQL, MirrorMaker, Control Center, Kafka Streams, Apache Flink, TableFlow) is a plus. 
• Familiarity with security best practices for Kafka, including ACLs, Kerberos, SSL, and OAuth. 
• Experience with infrastructure as code and containerized environments. 
• Experience with monitoring and observability tools for distributed systems.

Desirable Skills / Bonus Points: 

• Experience with Confluent Cloud or other managed Kafka platforms.
• Experience with AWS 
• Experience building streaming pipelines across multiple systems and environments. 
• Familiarity with CI/CD pipelines and automated deployments. 

Behavioural / Soft Skills: 

• Strong problem-solving and analytical skills. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and prioritize across multiple BAU and project tasks. 
• Product-minded approach, focusing on delivering value and scalable solutions.

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Job Summary

To achieve agreed targets in line with the business objectives through pro-active selling of all the bank’s product and provision of excellent customer service

Job Description

Accountability: SALES TO RETAIL CUSOTMERS    TIME SPLIT  60%

• Deliver exceptional sales performance by identifying and meeting customer needs through selling Asset Based Finance & cross selling other Absa Bank products and services.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality Asset Based Finance leads into sales.
• Participate in Asset Based Finance product campaigns by ensuring that the parameters are well explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage ABF products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the ABF BDM when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling ABF to both Retail and Business Banking customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE   TIME SPLIT 15 %

• Own customer queries and complaints around Asset Based Finance and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (ABF Operations team, Sanctioners and DSC) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage draw-downs on the new loans

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS        TIME SPLIT 15 %

• “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, ABF loan document and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT   TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.

     Deputize for the Line Manager whenever required.

• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To manage and sustain a portfolio of Commercial customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximize risk-adjusted portfolio contribution.
• The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.
• Executing sales growth tactics and targets in collaboration with the key business partners (Transactional Banking, Global Markets, Asset Based Finance, Commercial Property Finance, Ecosystem, Bancassurance, Agribusiness, and any other product / solution functions).

Job Description

Key accountabilities / Deliverables / Outcomes:

Sales and Service Time split 65%

• Achievement of the portfolio’s annual financial targets: -
• Balance Sheet Growth,
• Revenue and Profitability,
• Growth in share of market, and
• Portfolio At Risk kept within set limits to minimize potential NPL.
• Driving customer satisfaction (NPS score), developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
• Maintain Customer Account Plans for all customers in the portfolio such that contact with customers is prioritized.
• Conduct Annual and, if appropriate, Interim Reviews of Borrowing customers facilities.
• Where applicable, conduct Annual and/or Interim Reviews of Non-borrowing customers.
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points, and new product changes, deciding upon the most appropriate communication method.
• Deal with and find solutions to customer complaints.
• Determine the products that are most effective in meeting customers' needs and be able to sell these at short notice both reactively and proactively.
• Research, create, and follow up a target list for potential new business.

Business Management Time split 30%

• Research, create, and follow up on a target list for potential new business.
• Identify priority customers using the relationship Customer Account Planning templates to assess their present and potential contributions.
• Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information. (They will work with Assistant Relationship Manager, Business Development Manager for relevant product, and the Corporate Credit Manager resources to construct credit applications).
• Adherence to approved policies and procedures and providing feedback on the same so as to keep them competitive;
• Audit issues closed with Nil repeat findings, and
• 100% SLA Adherence to agreed turnaround times.
• Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management Time split 5%

• Day-to-day coaching and development of the portfolio Assistant Relationship Managers (ARM’s).
• Performance tracking and periodic reviews of the supporting ARM.
• Making the bank a great place to work (360o feedback)

Qualification:

• A relevant business-related degree from a recognized university.
• Additional professional / advanced qualifications are an added advantage.

Preferred Experience:

At least 5 years in relationship management in Business / Corporate Banking.

Knowledge and Skills

• A detailed knowledge of the Commercial and Corporate set of products as well as a broad understanding of the products available in Absa.
• For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
• Introduce the product and coordinate the introduction of the relevant Group product specialist.
• A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
• A detailed understanding of Country and Group guidelines and policies relating to Credit Risk and related management.

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Job Summary

To support delivery of targeted business (non-medical) growth with the right parameters.

Job Description

Business Development

• Management of broker Relationships to deliver targeted premium outputs.
• Pipeline business management quotation processing and transmitting the same to brokers within TATSs
• Draw up and operate SLAs with brokers for differentiated service delivery. 
• Adhere to Interdepartmental Service level Standards   in liaison with Underwriting team across the branches.
• Champion cross selling   for corporate business and other special assignments as allocated
• Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencing.
• Manage knowledge capital by collecting, categorizing, storing, protecting, and distributing the results of market.

Financial

• Deliver financial    parameters for GWP, loss ratios, cross selling
• Debt management broker as per the debt management   standard  
• Manage and control expenditure for travel, events, and promotional items.
• Plan, assign and allocate funds for events plans, or promotional items required for brand management   through brand management activities as per the structured calendar

Operations & Compliance 

• Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the Business Advantage 
• Coordinate Compliance with Regulatory requirements for Brokers   for licensing and on boarding requirements as per ABC Third party Standards.

 Management reporting

• Prepare accurate production reports/ other   statistics   for management reporting
• Represent the department in the absence of the head of the department in various business reporting

Education and Experience Required

• Bachelor’s degree in a business-related field (Actuarial Science, B.Com Insurance, Business Administration)  
• 7 – 10 years of sales management and business development experience in Insurance, at least 5 - 6 of which should be in General Insurance and holding a management role.
• ACII, Diploma in Insurance (UK) or AIIK, Diploma in Insurance (Kenya) or with good progress in either.