Vacancies at Avenue Healthcare

Job Objective/Purpose

Provide and ensure quality Radiology services within the Avenue group in line with the company policies and procedures.

Key Responsibilities

• Attend to walk in and referred patients who present to the Radiology Department
• Offer radiology consultancy to all the doctors in Avenue Group.
• Consult and collaborate with other clinical departments to develop, review, and ensure adherence to radiology protocols and standards to ensure proper and accurate radiological diagnosis and treatment.
• Ensure quality of radiological images and reports and images providing diagnostic support for all clinical departments.
• Ensure accurate and proper records of radiological investigations are kept.
• Ensure timely and accurate review and reporting of radiological investigations
• Communicate and discuss radiological investigations and the results thereof with other physicians in support of clinical decision making.
• Provide technical oversight and mentorship to staff in the diagnostic imaging department.
• Identify professional development gaps and ensure implementation of appropriate professional development, Continuous Medical Education and mentorship to colleagues to build capacity and exposure to best practice
• In liaison with the Medical Services Manager, set, monitor and evaluate key performance indicators for the radiology department and ensure alignment with the Avenue Group strategic plan
• Manage the radiation exposure to radiology staff to ensure that it remains within the recommended maximum limits.
• Participate actively in the supervision and organization of the radiology department.
• Participate in multi-disciplinary meetings and morbidity and mortality meetings as required.
• Participation in incident reporting, root cause analyses, clinical audit and Quality Improvement Plans as required
• Maintain a positive work attitude and foster team work.
• Ensure patient satisfaction through quality care, confidentiality, communication, feedback, escalation and demonstrated follow-up of patient’s concerns.
• Support marketing activities and promote adoption of new radiological services to foster growth of the department.
• Ensure that Avenue corporate governance policies are adhered to.
  • Prevent, detect and report any fraud or criminal activity
  • Timely review and implementation of audit recommendations
• Ensure adequate knowledge of all Avenue policies, procedures and systems.
• Any other duty as may be assigned from time to time by your immediate supervisor in line with the job description.

Person Specification

• Specialist recognition in Radiology
• Master of Medicine in Radiology
• Up to date BLS, ACLS Certificate
• 2 years’ experience
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented

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Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Maintaining proper patient / client records depending on the designated department / branch.
• Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
• Ensure proper patient registration per the defined protocols
• Ensure accurate billing and timely finalization of invoices
• Ensure proper cash handling as per defined protocols
• Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.   
• Client satisfaction - ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Diploma/Degree in Health Records & Information Management.
• Minimum of 2 year experience.
• Organizational awareness and detail-oriented.
• Strong interpersonal and communication skills, teamwork and reliability.

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Job Objective/Purpose

Ensure provision of high quality laboratory diagnostic services in the hospital as defined by Avenue Healthcare’s policies, protocols, procedures and standards. 

Key Responsibilities

• Confirm and identify patients correctly in accordance with Avenue Group policies and procedures.
• Collect and handle samples carefully, following infection control and lab procedures strictly and precisely in accordance with Avenue Group policies and procedures.
• Correctly label the collection containers with pertinent patient information.
• Ensures that all collection instruments and environments are sterile
• Draws urgent samples immediately for processing.
• Maintains a clean and presentable collection point / phlebotomy area.
• Timely and accurate billing of laboratory services. 
• Stock management: 
  • Do daily/spot stock counts of lab supplies and report shortages to the Lab Superintendent. 
  • Proper storage of lab supplies.
• Conduct phlebotomy procedures on blood donors.
• Fully implement audit recommendations and attain satisfactory ratings in subsequent audits, 
• Infection control;
  • Maintain infection control standards in the phlebotomy area.
  • Observe proper disposal of medical waste
  • Disinfection of laboratory surfaces with the right disinfectants
• Observe and practice high quality of service through effective communication, prompt feedback and escalation of any unresolved issues.  
• Maintain patient privacy and confidentiality at all times.
• Prevention of lab related errors by following the laid down policies and procedures on sample handling during pre-analytical and post-analytical phases of testing.

Person Specification

• Certificate/Diploma in Phlebotomy
• 2+  years’ experience 
• Strong interpersonal and communication skills
• Attention to detail
• Customer focus

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Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Group’s defined policies and procedures.

Key Responsibilities

• Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition. 
• Ensure that all insurances exclusion lists are adhered to.
• Inform the doctor on equivalent of the out of stock/OTC medications and follow up to collect medications.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Superintendent/Business Manager.
• Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• D.D.A to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Superintendent.
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure that any issue pertaining quality is escalated to the Pharmacy Superintendent/Business Manager
• Track the allocated pharmacy quality indicators as required and timely report to the Superintendent.
• Drugs/surgical items expiry management;
  • Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Superintendent.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidation.
  • Document all expired drugs, quarantine and report to Pharmacy Superintendent for disposal as per the PPB regulations. 
• Adhere to Avenue corporate governance policies and procedures;
  • Prevent, detect and report any fraud or criminal activity.
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• .Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client satisfaction;
  • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.     
  •  Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Person Specification

• A diploma in Pharmacy.
• A valid pharmaceutical technologist license 
• 3 years’ experience.
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability  

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Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
• Ensure the unit is financially viable and demonstrate growth through;
  • Offering quality care to patients and ensuring good working relationship with our stakeholders
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
• Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
• Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs)
• Provides patient and family education/teaching applicable to the patients’ medical condition. 
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly 
• Update doctors/consultants on patient’s progress and any critical values as soon as they are available
• Ensure all the relevant consultants have explained procedures and have obtained consent.
• Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
• Participate in emergency response
• Drug administration.
  • Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
  • Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
  • Keep D.D.A. drugs safe and drug register properly per unit requirements
  • Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
  • Ensure all treatment sheets have patients biodata including information on drug allergies.
• Any other duty as assigned by your immediate supervisor in line with the job description

Person Specification

• Bachelor of Science in Nursing (BSN)
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• 2 years’ experience in nursing
• Excellent interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus
• Reliable 

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Job Objective/Purpose

To ensure that all services rendered are billed appropriately per patient episode and that all requisite documentation is collated with invoices and claims forms before being processed for onward transmission to insurance companies.

Key Responsibilities

• To ensure that all services rendered are billed appropriately per patient per episode
• Ensure all smart cards are run and invoices are signed by clients
• Ensure bills are as per the set limits by the insurance and if they surpass, seek approval
• Seek pre-authorizations from various insurances
• Ensure patients are billed under correct insurance schemes
• Ensure all claims forms are collected from various department, sick sheets and relevant invoices are attached, and they are complete (diagnosis, doctor’s and patient signature, stamped).
• Prepare and dispatch insurance and direct credit invoices to the accounts receivable team within the stipulated deadlines
• Ensure all OP bills are finalized in the hospital information system
• Filling of supporting documents
• Maintain client/patient privacy and confidentiality at all times.
• Client satisfaction - ensure client satisfaction through quality of service, communication, feedback and escalation of any unresolved issues to your respective line manager.
• Ensure accurate billing.
• Timely finalization and dispatch of invoices.
• Proper documentation and records maintenance.

Person Specification

• Bachelors Degree in Commerce with CPA II.
• Minimum 2 years experience.
• Strong interpersonal and communication skills
• Attention to detail
• Customer focus.

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Job Objective/Purpose

Provide professional and compassionate nursing care and coordinate the delivery of Emergency treatment, by ensuring their review and treatment as per the Hospital protocols, and nursing standards and practices.

Key Responsibilities

• Responding to Emergency alerts/hospital codes and rapid responses when needed.
• Providing excellent holistic nursing care to the emergency patients as noted below. 
  • Accurate documentation of all charts, checklists, forms, and relevant care bundles
  • Performing pressure area care for patients at risk including regular turning 
  • Timely medications administration and safety compliance
  • Ensure all patients belongings are handled in a safe manner according to policy.
  • Listening to any patients/family complaints and ensuring they are addressed promptly.
• Records patients’ current vital signs and provides care to emergency patients.
• Collects current symptoms, as well as a detailed patient history and then consults and coordinates with health care team members to assess, plan, implement and evaluate patient care plans. 
• Performs triage, while considering both physical and psycho-social elements
• Manages basic life support needs and stabilizes patients until the attending physician is available, based upon nursing standards and protocol.
• Initiates corrective action whenever information from monitoring equipment shows adverse symptomatically.
• Works directly under physicians, assisting them during exams, diagnostic testing, and treatments. 
• Prepares and administers prescribed medications as per policy including IVI. 
• Reports adverse reactions to medications or treatments in accordance with the policy regarding the administration of medications. 
• Cleans and bandages wounds for trauma patients.
• Championing continual quality improvement with timely incident reporting
• Maintaining and observing infection control measures for staff and patient’s wellbeing.
• Upholding statutory regulations as required by nursing profession and Kenyan laws. 
• Safeguarding all Hospital’s and patients’ confidential information and property.
• Providing accurate documentation and proper record keeping of patients’ treatment.
• Utilizing the available resources effectively for quality service delivery, profitability, and cost containment.
• Performing a comprehensive initial patient assessment to including physical examination and re-assessments at every shift/ when necessary

Person Specification

• BSc in Nursing/Higher Diploma in Accident & Emergency Nursing.
• 3 years’ experience
• Updated BLS/ACLS certificate
• Strong interpersonal and communication skills
• Current annual nurse practice license issued by the Nursing Council of Kenya
• Attention to detail
• Result Oriented
• Customer focus