Receptionist at Avenue Healthcare

Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Maintaining proper patient / client records depending on the designated department / branch.
• Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
• Ensure proper patient registration per the defined protocols
• Ensure accurate billing and timely finalization of invoices
• Ensure proper cash handling as per defined protocols
• Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.   
• Client satisfaction - ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Diploma/Degree in Health Records & Information Management.
• Minimum of 2 year experience.
• Organizational awareness and detail-oriented.
• Strong interpersonal and communication skills, teamwork and reliability.