Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 30, 2023
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.
    Read more about this company

     

    Assistant Restaurant Manager

    Job Purpose/Mission 

    • Manages daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. 

    Duties &  Responsibilities

    • Oversee the dining area, and supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
    • Provide feedback and coaching to the team regularly.
    • Works with food and beverage staff to ensure proper food presentation of policies and obtain feedback from staff members.
    • Is capable of handling irate customers with a friendly/calm attitude.
    • Ensures product quality and great service.
    • Priorities tasks effectively to ensure the most important tasks are completed on time.
    • Seeks, listens, and responds to guest feedback.
    • Coaches team on how to exceed Guest expectations.
    • Proficiency in Point of sale (POS) software, Restaurant guest satisfaction tracking software, etc.
    • Assist in planning regular and special event menus in collaboration with the banquets/Restaurant Manager.
    • Ensure all grooming standards are adhered to in the hotel outlet.
    • Tracking, reporting, and management of breakages.
    • Total receipts and balance against sales, deposit receipts, and lock facility at the end of the day.

    Requirements

    • Diploma in Hotel Management or its equivalent
    • Has effectively managed team members for 12+ months
    • Previous experience in a similar job role.
    • Coached and improved the performance of at least one poorly performing team member/ Supervisor.

    go to method of application »

    Spa Therapist

    Job Purpose/Mission 

    • The Spa therapist shall carry out treatments on guests as per their request to the guest's satisfaction. They shall carry out diverse beauty treatments from the spa menu.

    Duties &  Responsibilities

    • Responsible for training all new spa attendants and ensuring all job requirements and standards are met.
    • Knowledge of Spa Software Systems is an added advantage.
    • Proficient with computers including Microsoft Office.
    • Effectively resolve guest complaints and communicate.
    • Coaching and evaluating spa team performance.
    • Assist with monthly inventory.
    • Maintain all guest supplies and assist in ordering as needed.
    • Maintain retail area and check retail stock daily.
    • Ensure adherence to quality improvement or corrective action plans.
    • Ensure cleanliness of all spa and gym areas.
    • Perform treatments, massages, pedicures, and manicures to guest satisfaction.
    • May be required to perform spa services when and if needed.
    • Perform other reasonable job duties as may be requested by the management.
    • Relieve the Gym attendant and pool attendant as may be required.

    Requirements

    • Hands-on experience in massage techniques, manicures, pedicures, waxing and face/body therapies
    • 1 year of working experience as a therapist
    • Communication and customer service skills
    • User-level computer skills
    • Excellent written/verbal communication skills 
    • Excellent customer service skills 
    • Must be passionate about the Beauty, Health, and Wellness Industry 
    • Diploma in Beauty or related courses.

    go to method of application »

    Guest Room Officer

    Job Purpose/Mission 

    •  A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.

    Duties &  Responsibilities

    • Welcome guests warmly and escort them to the reception and give a fond farewell to guests while check-out.
    • Ensure all check-ins are served with a welcome drink.
    • Responsible for observing any customer service incident and reporting on a daily basis.
    • Responsible for the cleanliness of the 1st Floor Foyer and main walkway to the reception.
    • To honestly and aggressively sell to the hotel guests specified products such as excursions, and safaris, with the selected contracted companies and to remit the relevant revenue to the hotel honestly and efficiently. 
    • To liaise with other departments whenever there is a VIP or official dignitary arriving. i.e. chef, housekeeper.
    • To keep all departments informed about VIP movements.
    • Ensure VIP rooms are checked and blocked in advance before guest arrival.
    • Ensure that amenities such as fruits and flowers are in the rooms before guest arrival.
    • To regularly make contact with guests during their stay to ensure everything is satisfactory, taking action and reporting issues to the Head of Department or Duty Manager.
    • To attend and participate fully in departmental and company training sessions as required by your Manager, and to implement the given training as well as take responsibility for your personal development within the company.
    • Attend and contribute to staff and departmental meetings as requested by your Manager.
    • To have a good knowledge of the Hotel, its history, facilities and activities. Also, know the city as well as the competition.
    • To promote hotel facilities, Food and Beverage Outlets & Conference facilities. Maintain up-to-date information on room rates, ongoing and upcoming promotions, offers and packages.
    • To maintain a good knowledge of reservation procedures, rates, promotions, and room upselling. To be aware of the availability and take reservations where necessary.
    • To collect and prepare the guest feedback during the guest stay or check out along with guests' likes and dislikes (preferences).
    • To maintain & update guest history records.
    • To give courtesy calls to the guests within 5 minutes after check-in to ensure everything is okay.
    • To be flexible in assisting around the hotel in response to business and guest demands, as well as to any other reasonable duty, as requested by the Management team or the Head of the Department.
    • To comply with company regulations as stipulated in the staff handbook, regarding uniforms, timekeeping and general conduct.
    • Handling guest complaints and concerns in an efficient and timely manner.
    • Coordinating and multi-tasking job duties in a busy environment
    • Have up-to-date information on daily room occupancy
    • Provide excellent customer service as per hotel standards.
    • Check on VIP reservations, complete their pre-registration formalities and check in the VIP.
    • Coordinate with housekeeping on clearing rooms.
    • Perform basic cashier activities as and when required.
    • Ensure that all check-ins and check-outs are handled smoothly without necessary delay or discomfort to any guest.
    • Encourage guests (in-house and check-outs) to positively review the hotel, and its amenities services on relevant online portals (Trip advisor, booking.com, Expedite, Hotel beds)
    • Send online review links to guests who have had a positive experience in the hotel upon checkout.
    • Bill guests accurately and ensure their payments are received before you check them out.

    Requirements

    • Proven experience as a Guest Relations Officer
    • Familiarity with hospitality industry standards
    • Proficiency in English; knowledge of additional languages is a plus
    • Computer literacy
    • A customer-oriented and professional attitude
    • An outgoing personality
    • Outstanding communication abilities
    • Excellent organizational and time-management skills
    • A diploma in Hospitality Management is preferred

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Bridge Talent Management Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail