Vacancies at Britam

Job Purpose 

The Instructional Designer will drive the digitization of learning content across all lines of business within the School of Sales Excellence. The role involves reviewing, redesigning, and converting existing instructor-led training materials into high-quality, engaging, interactive, and LMS-ready digital content. The successful candidate will ensure standardization of learning materials, strengthen learning effectiveness, and support the delivery of a modern, scalable, and impactful learning experience on the Britam Learning Management System. 

Key Responsibilities 
Content Review, Analysis & Structuring 

• Conduct a comprehensive audit of existing learning materials (PowerPoints, Word documents, PDFs, 
  manuals, facilitator guides, etc.). 
• Assess content quality, accuracy, relevance, and readiness for digital transformation. 
• Reorganize materials into structured learning paths and modules aligned with target audiences, roles, and competencies (e.g., Financial Advisors, Unit Managers, Branch Managers). 
• Identify content gaps, redundancies, and opportunities for improvement. 

Instructional Design, Transformation & Digitization 

• Redesign instructor-led training into engaging eLearning experiences suitable for self-paced, blended, and mobile learning. 
• Apply recognized instructional design frameworks (e.g., ADDIE, SAM, Bloom’s Taxonomy, Kirkpatrick evaluation model) to improve learning effectiveness and retention. 
• Develop detailed learning blueprints—including storyboards, scripts, narratives, flowcharts, and interaction logic—to guide digital content creation. 
• Integrate multimedia elements such as simulations, branching scenarios, voiceovers, graphics, animations, assessments, and interactive activities. 

LMS-Ready Content Development & Packaging 

• Develop and package content in SCORM, xAPI, or other LMS-compliant formats. 
• Collaborate closely with the LMS Administrator to test, upload, configure, and troubleshoot modules within the Britam LMS. 
• Ensure optimized user experience across devices—desktop, tablet, and mobile. 
• Maintain version control and documentation for all uploaded learning assets. 

Quality Assurance, Standardization & Brand Alignment 

• Develop and implement quality assurance standards for all learning materials. 
• Ensure consistency in formatting, branding, tone, visual identity, assessments, and instructional methodology. 
• Conduct usability testing (UX) and accessibility checks to ensure inclusive learning. 
• Perform periodic quality audits and recommend improvements for content refresh. 

Collaboration, Validation & Stakeholder Engagement 

• Engage and collaborate with Subject Matter Experts (SMEs) across all business units to validate content accuracy and relevance. 
• Partner with L\&D trainers, HR teams, and business leaders to ensure learning objectives meet performance needs.
• Facilitate feedback loops during content design, pilot testing, and deployment phases. 
• Provide guidance to the L\&D team on content digitization best practices. 

Continuous Improvement & Innovation 

• Proactively recommend enhancements to learning content to boost engagement and learner performance. 
• Introduce modern learning strategies—microlearning, scenario-based learning, gamification, video learning, etc. 
• Contribute to the creation of content development playbooks, templates, and standard operating 
  procedures (SOPs). 
• Stay updated on emerging learning technologies and apply relevant innovations to the Britam context.

Knowledge, experience and qualifications required

Qualifications & Experience 

• Bachelor’s degree in Instructional Design, Education, Communication, Learning Technologies, or a related discipline.
• Certification or proven specialization in eLearning development, instructional design, or digital learning tools. 
• 3–5 years of hands-on experience in instructional design, preferably within corporate learning or the financial/insurance sector. 
• Proficiency with eLearning authoring tools (Articulate Storyline, Articulate Rise, Adobe Captivate, Camtasia, Vyond, or equivalent). 
• Experience creating SCORM/xAPI packages and integrating content with LMS platforms (Moodle, SAP SuccessFactors, TalentLMS, etc.). 
• Strong grounding in adult learning theory, blended learning approaches, microlearning design, and mobile-first learning principles. 
• Excellent visual design capability with strong attention to layout, aesthetics, and learner experience. 
• Strong project management skills with the ability to meet deadlines, prioritize tasks, and manage multiple projects.
• Excellent writing, communication, stakeholder management, and collaboration skills. 
• Added advantage: graphic design, illustration, video editing, animation, or multimedia development skills. 

go to method of application »

Job Purpose: 
The role is responsible for generating actionable insights from sales and market data, supporting pipeline management, identifying growth opportunities, and enhancing decision-making through structured reporting and analysis. The position will also support coordination with intermediaries, clients, and internal stakeholders to improve sales effectiveness, client retention, and operational efficiency.

Key responsibilities: 

• Conduct market research and competitive analysis to identify emerging opportunities, market trends, and areas for business growth. 
• Analyse industry data, intermediary performance, client segments, and sales trends to support opportunity prioritization and strategic decision-making. 
• Develop and maintain dashboards, reports, and analytics on revenue performance, sales pipeline status, intermediary productivity, and business development activities. 
• Monitor sales pipeline performance, conversion rates, and business development OKRs to support forecasting, planning, and performance improvement. 
• Generate market intelligence and analytical insights to inform product positioning, distribution strategy, and business acquisition initiatives. 
• Provide data-driven insights to support prospect targeting, sales conversion, and client retention strategies. 
• Prepare periodic business development performance reports and analytics to support management decision making. 
• Support the planning and coordination of market engagements with clients, brokers, Financial Advisors (FAs), and Independent Financial Advisors (IFAs). 
• Support reporting and administrative processes related to intermediary management and business acquisition activities. 
• Coordinate with internal teams including Operations and IT to facilitate timely resolution of operational or system-related issues impacting business development activities. 
• Maintain accurate records, data repositories, and reporting systems related to business development performance. 
• Identify opportunities to improve business development processes, reporting tools, and performance tracking mechanisms to enhance operational efficiency. 

Knowledge, experience and qualifications required: 

• Bachelor’s degree in Business, Economics, Statistics, Data Analytics, Finance, or a related field. 
• 2-4 years’ experience in a similar position.  
• Certification in Data Analytics, Business Intelligence, or related analytical disciplines. 
• Experience in insurance, financial services, or sales-driven environments is an added  advantage. 
• Experience with data visualization tools (e.g., Power BI, Tableau or similar). 
• Strong reporting and data management skills. 
• Knowledge of CRM systems and sales performance tracking tools is an added advantage.