Vacancies at British Council

The Role:

The People Solutions Consultant ensures the delivery of accurate, compliant, and efficient HR operational support across the region through effective governance, workflow oversight, and stakeholder collaboration. This role acts as the functional SME and workflow approver for HR data changes and certain leave transactions processed by the Managed Service Provider (MSP), ensuring adherence to policies, process controls, and service-level standards. For out-of-scope countries not covered by the MSP, the role manages end-to-end HR operational processes such as onboarding, offboarding, and employee data updates. The postholder is pivotal in maintaining data integrity, service consistency, and a seamless employee experience through strong operational oversight, stakeholder coordination, and continuous improvement.

Main accountabilities but not limited to the following:  

HR Operations Governance (In-Scope Countries)

• Act as workflow approver for employee data changes (e.g., job change, contract amendment, working pattern change) and specific leave transactions entered by the MSP.
• Ensure all system updates are accurate, policy-compliant, and completed within defined timelines and controls – through myHR workflows.
• Review and validate transactions processed by the MSP (myHR workflows), identifying and rectifying discrepancies.
• Manage exceptions and provide process clarification to the MSP or internal stakeholders.

End-to-End HR Operations (Out-of-Scope Countries)

• Deliver HR operations directly for countries not covered under the MSP model, including onboarding, offboarding, contract and letter generation, employment data updates, and benefits administration.
• Ensure all transactions comply with local labour laws, internal policies, and audit requirements.
• Partner with country HR and Finance teams to ensure timely processing of employee movements and payroll-impacting actions.

Case Management & Service Excellence

• Manage HR-related cases through the case management system (e.g., C4C), ensuring accuracy, timeliness, and a customer-centric approach.
• Act as the escalation point for complex or sensitive employee cases, providing process guidance.
• Monitor service levels, case resolution times, and customer feedback to identify improvement opportunities.
• Partner with the MSP to enhance case resolution quality and reduce repeat issues through process or system refinements.

Data Quality & Systems Integrity

• Ensure data integrity in MyHR and other systems by validating and reconciling transactions.
• Perform data audits to identify gaps or errors and initiate corrective actions.
• Collaborate with Digital & Technology and Data teams to support system enhancements, testing, and process automation.
• Ensure compliance with information governance, PDPA, GDPR, and record-retention policies.

Continuous Improvement & Collaboration

• Identify and propose opportunities for process simplification, standardisation, and automation.
• Participate in service optimisation and knowledge management initiatives led by the Payroll & People Data Manager.
• Contribute to the maintenance of Standard Operating Procedures (SOPs), process maps, and knowledge articles.

Requirements of the role:

• Written and verbal proficiency in English
• Experience in HR operations or shared-services delivery, with strong understanding of employee lifecycle processes.
• Familiarity with HRIS platforms (e.g., SAP SuccessFactors, Oracle, or equivalent) and workflow approvals.
• Proven experience managing cases and ensuring SLA adherence.
• Demonstrated ability to maintain data accuracy, manage exceptions, and coordinate with vendors.
• Experience working in a complex, multi-country or regional environment.

Desirable:

• Exposure to managed-service delivery models and vendor performance management.
• Experience in continuous improvement or digital process automation.
• Knowledge of analytics or reporting tools (Excel, Power BI).

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The Role:

• The Payroll Officer supports the delivery of accurate and compliant payroll operations across assigned countries, ensuring all payroll-related data is processed on time and to the highest standard of accuracy.
• The postholder is responsible for preparing, validating, and reconciling payroll input data, assisting in payroll runs, managing employee queries, and maintaining records in compliance with statutory and internal policies. This role contributes to continuous improvement, risk mitigation, and audit readiness by supporting payroll consultants and ensuring effective coordination with Finance, HR, and external vendors.

Main accountabilities but not limited to the following:  

Payroll Execution & Validation

• Support end-to-end payroll processing by validating input data (new hires, exits, salary changes, allowances, deductions, and benefits) in coordination with HR and Finance.
• Prepare and verify payroll input templates for review and approval by the Payroll Consultant.
• Ensure all payroll transactions are compliant with internal controls and statutory regulations.

Records Management & Documentation

• Maintain accurate and up-to-date payroll records, ensuring documentation is complete and properly stored in line with Information Governance and Records Management (IGRM) policies.
• Ensure all payroll records are available for internal and external audits.
• Support archiving and data-retention compliance in accordance with PDPA and GDPR standards.

Compliance & Risk

• Ensure compliance with local statutory regulations (tax, pension, social security) and escalate any discrepancies or anomalies for resolution.
• Follow payroll control checklists to ensure audit readiness and mitigate operational risk.
• Support the Payroll Consultant in preparing reports for compliance reviews, audits, and reconciliations.

Case Management & Employee Support

• Manage payroll-related cases and queries in the case management system (e.g., C4C), ensuring prompt, courteous, and accurate resolution within SLA.
• Collaborate with HR, Finance, and the MSP to resolve employee concerns related to payroll, benefits, or statutory deductions.
• Maintain a strong customer-service mindset, providing empathetic and professional support to employees.
• Escalate complex cases to the Payroll Consultant or Manager for review.

Continuous Improvement & Collaboration

• Contribute to the documentation and refinement of Standard Operating Procedures (SOPs) and process checklists.
• Participate in post-payroll reviews, lessons-learned sessions, and continuous-improvement initiatives.
• Support the implementation of automation tools or process simplifications introduced by the Payroll & People Data Manager.

Requirements of the role:

• Written and verbal proficiency in English
• Experience in payroll administration or data processing within a shared-services or multi-country environment.
• Knowledge of payroll processes, data validation, and statutory deductions.
• Familiarity with HRIS and payroll systems (e.g., SAP SuccessFactors, Oracle, or similar).
• Ability to manage confidential data responsibly and maintain high standards of accuracy.
• Strong communication and teamwork skills, with an ability to work under tight timelines.

Desirable:

• Experience working with external vendors or managed service providers.
• Exposure to continuous-improvement initiatives or process documentation.
• Understanding of statutory payroll compliance in one or more Asia-Pacific countries.