The Senior Bumpa Champion Agent is a high-performing, results-oriented sales leader responsible for driving significant market penetration and leading the adoption of Bumpa Business Technology among MSMEs within a strategic, assigned local business community. Leveraging advanced sales expertise and market insight, the Senior Agent acts as a trusted advisor, securing larger or more complex merchant accounts, and providing strategic guidance while potentially mentoring junior agents. This role is critical for exceeding regional growth targets and solidifying Bumpa's position as the leading digital enablement partner for Kenyan businesses.
Job Details
Strategic Market Development & Sales Leadership:
- Develop and execute a comprehensive localized sales strategy to maximize the onboarding of high-value MSMEs (e.g., businesses with multi-store operations, established online vendors) within their assigned territory.
- Proactively identify and engage with leads, focusing on complex accounts and strategic partnerships that offer significant potential for long-term Bumpa subscription revenue.
- Achieve and consistently exceed ambitious monthly and quarterly sales/activation quotas.
- Conduct advanced market analysis to identify emerging business needs and competitive gaps that Bumpa can address.
Consultative Sales & Advanced Value Demonstration:
- Craft and deliver customized, high-impact ROI presentations for owners and decision-makers, demonstrating how Bumpa solves complex inventory, payment, and e-commerce challenges.
- Utilize advanced negotiation and deal-closing techniques to secure committed, long-term merchant subscriptions.
- Skillfully manage and resolve complex merchant objections related to system integration, data migration, and long-term costs.
Onboarding, Activation, and Success Management:
- Oversee the seamless end-to-end onboarding of high-value merchants, ensuring swift integration of all critical Bumpa features relevant to their scale.
- Monitor the performance and engagement of a defined portfolio of high-value merchants to ensure sustained usage, feature adoption, and minimize churn.
Mentorship & Feedback Loop:
- Act as a subject matter expert and mentor to new or junior Champion Agents, providing coaching on sales best practices, objection handling, and market strategy.
- Aggregate and synthesize strategic merchant feedback on product features and market demands, presenting actionable insights directly to the Bumpa regional or product team to influence future development.
Brand Advocacy & Community Leadership:
- Represent Bumpa at key local business forums, market associations, and industry events to enhance brand visibility and secure large-scale partnership opportunities.
- Cultivate a strong network of local business leaders who act as advocates and referral sources for Bumpa.
Requirements
- Minimum of a Bachelor's degree or equivalent, with preference for degrees in Business, Marketing, or Technology.
- Proven experience (5+ years) in a senior sales, business development, or account management role, preferably within the SaaS, Fintech, or e-commerce enablement sectors.
- Demonstrated track record of consistently exceeding high-value sales targets (quota achievement) and successfully managing a complex sales pipeline.
- Exceptional negotiation, presentation, and closing skills.
- Deep understanding of unit economics, subscription revenue models, and merchant service operations.
- Proficiency in local languages relevant to their target region in addition to English.
- Familiarity with CRM software and sales reporting tools.
- Access to reliable transportation is highly desired for covering a wider, strategic territory.
- Candidate must be based in Nairobi, Kenya.
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The Bumpa Champion Agent is a self-driven, community-oriented entrepreneur responsible for driving the adoption of Bumpa Business Technology among businesses within their local business community. Leveraging their entrepreneurial spirit and digital fluency, the Champion Agent acts as a trusted advisor, educating business owners on Bumpa's value, facilitating their onboarding, and providing initial support to ensure successful product usage. This role is crucial for expanding Bumpa's reach and empowering Kenyan businesses to thrive in the digital economy.
Job Details
Market Identification & Lead Generation:
- Proactively identify and engage with MSMEs (e.g., retailers, service providers, online vendors, artisans) within their assigned or chosen local community, markets, and online business groups.
- Understand the specific business challenges (e.g., lack of online presence, disorganized inventory, inability to accept digital payments, marketing difficulties) faced by potential merchants.
- Qualify leads based on their potential need for Bumpa and their readiness for digital adoption.
Consultative Sales & Value Demonstration:
- Conduct compelling one-on-one or small group presentations/demonstrations of the Bumpa platform, highlighting features relevant to the merchant's specific pain points.
- Clearly articulate the tangible benefits and Return on Investment (ROI) of using Bumpa (e.g., increased sales, better organization, wider customer reach, simplified payments).
- Utilize personal success stories and localized testimonials to build credibility and trust.
Objection Handling & Trust Building:
- Address common objections related to digital literacy, cost, security, and complexity with patience, empathy, and practical solutions.
- Build strong rapport and trust with potential merchants through consistent follow-up, clear communication, and reliable information.
Onboarding & Activation Facilitation:
- Guide potential merchants through the Bumpa sign-up/subscription process using their unique referral link/code.
- Provide hands-on assistance with initial setup steps, such as setting up their online store, adding initial products, or integrating payment gateways, to ensure successful activation.
- Encourage and monitor initial product usage to ensure the merchant experiences early success with Bumpa.
Peer-to-Peer Support & Feedback Loop:
- Act as a primary point of contact for basic queries and troubleshooting for newly onboarded merchants, escalating complex issues to Bumpa's dedicated support channels.
- Gather feedback from merchants regarding product features, user experience, and market needs, relaying this valuable information to the Bumpa team for continuous improvement.
Brand Advocacy & Community Engagement:
- Act as a credible local brand ambassador for Bumpa, sharing marketing messages, promotions, and success stories within their networks.
- Participate in local business groups, market associations, and online communities to promote Bumpa and foster a supportive ecosystem for MSMEs.
Requirements
- Minimum of first degree or equivalent
- Proven experience (at least 2 years) in sales, customer service, or community engagement, preferably within the tech, e-commerce, or financial services sectors targeting SMEs.
- Strong understanding of basic e-commerce concepts, digital payments, and online/offline business operations.
- Excellent communication and interpersonal skills, with the ability to simplify complex information for diverse audiences.
- Proficiency in local languages relevant to their target region in addition to English.
- Comfortable with digital tools and mobile applications, capable of conducting live product demonstrations on a smartphone.
- Self-motivated, highly organized, and capable of managing a sales pipeline independently.
- Access to a smartphone with internet connectivity.
- Candidate must be based in Nairobi, Kenya.
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