Vacancies at CFAO Motors Kenya limited (Formerly Toyota Kenya)

JOB PURPOSE
This role is important in ensuring:

• Existing Accounts are properly managed through consistent visits, communication, new product offering etc
• Sales Targets are achieved as stipulated and Debtors are managed according to limits approved
• New account opening to grow the portfolio in line with the overall strategy

MAIN RESPONSIBILITIES OF THE JOB

Managerial/Supervisory

• N/A

Operational Responsibilities 

• onduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making; work on branch retail activations, joint field visits with field sales team for existing accounts.
• Actively follow up on new leads and referrals resulting from customer service, field activities and promotions to build prospects and close sales;
• Prepare quotations in a timely manner in line with the company guidelines to assist close sales in a timely manner;
• Follow up & coordinate all orders in conjunction with procurement and operations coordinator
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
• Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
• Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for tyres.
• Submit accurate weekly report data to the Sales Manager to keep track of the monthly sales targets as per budget;
• Support in the stock ordering process to ensure optimal stock holding at all times;

KNOWLEDGE,  SKILLS AND EXPERIENCE

• Minimum level of academic and professional  qualification required to perform effectively in the role
• Business Degree from a reputable University
• Minimum level of experience required to perform effectively in the role
• 2 years’ working experience in field sales  in the automotive industry preferably on tyres.

WORKING RELATIONSHIPS

Internal customers

• Sales Administration
• Marketing
• Sales Stocks And Planning
• Service Advisors
• Parts Sales
• Finance Department

External Customers

• Customers

COMPETENCIES

Technical

• Customer Service Relationship
• Logistic Practices
• Supply planning
• Upstream supply chain process
• Distribution & logistics
• Stock management
• Marketing & sales
• Product & Service and Technical Knowledge
• Customer Value Management

Functional

• Customer contact
• Communication / Presentation
• Microsoft Office skills: Excel, word, ppt.

Behavioral

• Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain
• Self-drive – Develops holistic skills to successfully grow the entire business
• Role Model to team members
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time Management – Ability to use time effectively and efficiently
• Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Ethics and values – Adhere to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO Mobility Kenya Ltd values

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 JOB PURPOSE

• This role is responsible for the achievement of the service targets through timely and efficient execution of repair orders and constant updates to customers to support customer retention in line with the CFAO guidelines.

MAIN RESPONSIBILITIES OF THE JOB

Managerial/Supervisory

• Implement operational workflow processes to ensure smooth operations within the reception;
• Ensure operations at the workshop reception are carried out in line with CFAO standards.

Operational Responsibilities

• Maintain a clean and orderly Service Reception as well as vehicle reception area in compliance with the 5S principles, for enhanced workplace safety, and to create a conducive, and efficient work environment;
• Attend to escalated customer-related issues to ensure solutions are implemented in a timely manner for minimal disruption to business operations and support customer retention;
• Establish and maintain customer relationships for both existing customers and prospective clients through provision of excellent customer service, to enhance retention;
• Identify potential marketing opportunities to potential customers to increase service and parts sales;
• Participate in the department’s marketing activities to enhance efficiency and effectiveness in the creation of awareness;
• Conduct quality checks before taking the job to the next stage as part of the company’s policy in delivering quality services to customers;
• Facilitate effective communication on repair orders, defect reports, WIP, additional work done across the section in order to give quality service to our customers.
• Follow up on the completed jobs to ensure they are invoiced and the vehicles are collected by the customer.
• Analyse WIPS on a daily basis and flag any delay of diagnosis or parts on order;
• Check with credit control for credit worthiness of account customers before final job approval to the workshop;
• Ensure that booked customers are getting priority in service.
• Ensure manufacturer recalls and service campaigns are checked and actioned;
• Understand and apply KAIZEN within work environment;
• Working in accordance to CFAO QHSE policies and guidelines;
• Working in accordance to CFAO policies and procedures;
• Keep a professional appearance;

KNOWLEDGE,  SKILLS AND EXPERIENCE

• Minimum level of academic and professional qualification required to perform effectively in the role
• O’Level certificate. Diploma in Customer relations field from a recognized institution. A certificate in an automotive-related course gives an added advantage
• Minimum level of experience required to perform effectively in the role
• 3 years relevant working experience in a similar role from an organization of similar size in operations

WORKING RELATIONSHIPS

Internal customers

• New vehicle sales department
• Government Lease
• Technicians
• Parts department

External Customers

• Non-Governmental organizations
• Government and parastatals institutions
• Individual Customers
• Corporate organizations
• Diplomatic core

COMPETENCIES
Technical

• Computer Literacy
• Product knowledge in the motor industry
• Basic Knowledge of automotive maintenance

Functional

• Excellent report writing and communication skills
• Presentation skills
• Analytical- highly analytical and ability to challenge the status quo based on quantitative facts and impacts

Behavioral

• Negotiation Skills
• Integrity, analytical & numerical skills
• Performance Management and team building
• Professionalism –maintains a professional approach based on ethics and CFAO values
• Integrity, honesty, and ethics- ensure ethical practices and integrity and ensures CFAO is not put at reputational risk
• Conflict management
• Communication Skills
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
• Resilience –is able to withstand strategic and operational challenges and maintain momentum
• Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader

go to method of application »

 JOB PURPOSE

• This position is responsible for selling the Hino trucks and buses to new and existing customers in view of growing the Hino market share in the country and increasing revenue.

MAIN RESPONSIBILITIES OF THE JOB

Operational Responsibilities

• Conduct regular field visits to prospect for clients in order to expand the customer and market base for the division
• Attend to referrals and clients who visit the division’s showroom and promote products with a view of sales
• Prepare accurate quotations to ensure prospective clients are fully informed on product prices for enhanced customer satisfaction, attraction and retention
• Prepare sales reports as required to assist management monitor and enhance performance
• Offer financing facilitation through sourcing, documentation and follow-up on finance applications for clients, to assist attract and retain customers
• Coordinate the management of and follow through on any after sales issues that arise after vehicle delivery to the client for enhanced customer satisfaction and retention
• Gather market information on a regular basis on other Hino competitions to assist in planning and decision making
• Generate orders in SAP and consolidate all relevant KYC and required documents to ensure units are delivered to clients in a timely manner as per the CMK guidelines on sales
• Participate in marketing activities to promote Hino products and product awareness in view of market expansion and acquisition of new customers
• Attend marketing events to ensure customers to the events are attended to

KNOWLEDGE,  SKILLS AND EXPERIENCE

• Minimum level of academic and professional  qualification required to perform effectively in the role
• A minimum of a Diploma in a relevant field from a recognized institution.
• Minimum level of experience required to perform effectively in the role
• 3 years of relevant experience from a recognized organization.

 WORKING RELATIONSHIPS

Internal customers

• Technical/After sales department
• Customer service department
• Finance department
• Marketing department

External Customers

• Customers (Corporates, Individuals, Institutions, SME’s)
• Service providers ( Body builders, Tracking companies, Insurance companies)
• Financial Institutions ( Banks, MFI’s, Sacco’s)
• Regulatory authorities ( NTSA, KRA)

COMPETENCIES

Technical

• Computer Literacy
• Knowledge on the current telematics as provided in the market
• Lease Management experience

Functional

•  Report writing skills
• Presentation skills
• Communication skills

Behavioral

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time management – Ability to use time effectively and efficiently
• Interpersonal skills –  Ability to build rapport  and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CMK values
• Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain