Sales Executive – Tyre Department at CFAO Motors Kenya limited (Formerly Toyota Kenya)

JOB PURPOSE
This role is important in ensuring:

• Existing Accounts are properly managed through consistent visits, communication, new product offering etc
• Sales Targets are achieved as stipulated and Debtors are managed according to limits approved
• New account opening to grow the portfolio in line with the overall strategy

MAIN RESPONSIBILITIES OF THE JOB

Managerial/Supervisory

• N/A

Operational Responsibilities 

• onduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making; work on branch retail activations, joint field visits with field sales team for existing accounts.
• Actively follow up on new leads and referrals resulting from customer service, field activities and promotions to build prospects and close sales;
• Prepare quotations in a timely manner in line with the company guidelines to assist close sales in a timely manner;
• Follow up & coordinate all orders in conjunction with procurement and operations coordinator
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
• Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
• Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for tyres.
• Submit accurate weekly report data to the Sales Manager to keep track of the monthly sales targets as per budget;
• Support in the stock ordering process to ensure optimal stock holding at all times;

KNOWLEDGE,  SKILLS AND EXPERIENCE

• Minimum level of academic and professional  qualification required to perform effectively in the role
• Business Degree from a reputable University
• Minimum level of experience required to perform effectively in the role
• 2 years’ working experience in field sales  in the automotive industry preferably on tyres.

WORKING RELATIONSHIPS

Internal customers

• Sales Administration
• Marketing
• Sales Stocks And Planning
• Service Advisors
• Parts Sales
• Finance Department

External Customers

• Customers

COMPETENCIES

Technical

• Customer Service Relationship
• Logistic Practices
• Supply planning
• Upstream supply chain process
• Distribution & logistics
• Stock management
• Marketing & sales
• Product & Service and Technical Knowledge
• Customer Value Management

Functional

• Customer contact
• Communication / Presentation
• Microsoft Office skills: Excel, word, ppt.

Behavioral

• Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain
• Self-drive – Develops holistic skills to successfully grow the entire business
• Role Model to team members
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time Management – Ability to use time effectively and efficiently
• Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Ethics and values – Adhere to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO Mobility Kenya Ltd values