Sales Executive - Hino at CFAO Motors Kenya limited (Formerly Toyota Kenya)

 JOB PURPOSE

• This position is responsible for selling the Hino trucks and buses to new and existing customers in view of growing the Hino market share in the country and increasing revenue.

MAIN RESPONSIBILITIES OF THE JOB

Operational Responsibilities

• Conduct regular field visits to prospect for clients in order to expand the customer and market base for the division
• Attend to referrals and clients who visit the division’s showroom and promote products with a view of sales
• Prepare accurate quotations to ensure prospective clients are fully informed on product prices for enhanced customer satisfaction, attraction and retention
• Prepare sales reports as required to assist management monitor and enhance performance
• Offer financing facilitation through sourcing, documentation and follow-up on finance applications for clients, to assist attract and retain customers
• Coordinate the management of and follow through on any after sales issues that arise after vehicle delivery to the client for enhanced customer satisfaction and retention
• Gather market information on a regular basis on other Hino competitions to assist in planning and decision making
• Generate orders in SAP and consolidate all relevant KYC and required documents to ensure units are delivered to clients in a timely manner as per the CMK guidelines on sales
• Participate in marketing activities to promote Hino products and product awareness in view of market expansion and acquisition of new customers
• Attend marketing events to ensure customers to the events are attended to

KNOWLEDGE,  SKILLS AND EXPERIENCE

• Minimum level of academic and professional  qualification required to perform effectively in the role
• A minimum of a Diploma in a relevant field from a recognized institution.
• Minimum level of experience required to perform effectively in the role
• 3 years of relevant experience from a recognized organization.

 WORKING RELATIONSHIPS

Internal customers

• Technical/After sales department
• Customer service department
• Finance department
• Marketing department

External Customers

• Customers (Corporates, Individuals, Institutions, SME’s)
• Service providers ( Body builders, Tracking companies, Insurance companies)
• Financial Institutions ( Banks, MFI’s, Sacco’s)
• Regulatory authorities ( NTSA, KRA)

COMPETENCIES

Technical

• Computer Literacy
• Knowledge on the current telematics as provided in the market
• Lease Management experience

Functional

•  Report writing skills
• Presentation skills
• Communication skills

Behavioral

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time management – Ability to use time effectively and efficiently
• Interpersonal skills –  Ability to build rapport  and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CMK values
• Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain