Vacancies at CIC Insurance

PURPOSE:

Generate revenue from the co-operative market through effective relationship management of the co-operative customers.

PRIMARY RESPONSIBILITIES:

SERVICE DELIVERY MANAGEMENT

• Generating new business across the 3 subsidiaries from the co-operative market.
• Achieve retention rate of 85% in group life and general businesses.
• Growing existing co-operative customers through cross selling and products premium reviews.
• Ensure prompt premium collection.
• Timely service delivery to clients through liaison with various departments within the organization.
• Represent the company in co-operative functions- AGMs’, Education days, Board meetings.
• Promptly attend to client queries, complaints and concerns.
• Gathering market intelligence that will help in developing, improving and tailor making products & services to give CIC a competitive advantage.
• Submit timely and accurate reports within the set timelines.
• Constantly updating customers on company processes and procedures.
• Promoting CIC brand and visibility by making regular visits to co-operative customers.
• Ensuring timely collection and loading of loan schedules.

AUDIT, COMPLIANCE AND RISK MANAGEMENT

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education  

• Bachelor’s degree in a related field
• Computer literate in MS Office and other office applications

Professional Qualification

• Certification in either of the following; ACII, AIIK or COP

Experience Required:

Required years of experience

• One year Relevant experience
• Experience in cooperative leadership is an added advantage

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PURPOSE:

Reporting to the ICT Infrastructure Manager, the role holder is responsible for ensuring design, implementation and management of cloud-based infrastructure for CIC Group. This role shall be involved in creating and managing scalable cloud-based services, overseeing data storage solutions, cost optimization, providing support, and troubleshooting issues to ensure seamless data centre to cloud operations. The ideal candidate will be from a similar sized or larger organization than CIC Group and have extensive on-premise infrastructure administration experience.

PRIMARY RESPONSIBILITIES:

• Implementing and managing highly secure, scalable, and available cloud architectures (IAAS, PAAS, SAAS) to meet business needs.
• Evaluate the infrastructure of the organization’s existing technology stack, make necessary plans to execute necessary migrations to the cloud.
• Oversee the configuration of cloud infrastructure components, including networking, security services and storage solutions in conjunction with the network and cyber security teams.
• Participate in all aspects of the software development lifecycle for cloud solutions, including planning, requirements, development, testing, and quality assurance
• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures to prevent future occurrences.
• Monitor cloud management and data storage services to ensure efficiency and cost effectiveness.
• Support negotiation efforts with vendors to control costs and ensure scalability of cloud services
• Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary
• Demonstrate exceptional problem-solving skills, with an ability to see and solve issues before they affect business productivity
• Evaluate and recommend emerging cloud technologies and practices to keep CIC Group at the forefront of cloud innovation.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Degree in an ICT related field
•  Professional Qualification    Solutions Architect Certifications in any of the following: AWS Solutions, GCP, Oracle Cloud, Microsoft Azure

Experience Required:

• Relevant experience    5 years

Skills and Competencies:

• Minimum of five (5) years’ experience in architecting, designing, developing, and implementing cloud solutions
• Proficiency with public cloud (Azure/AWS/GCP) services and infrastructure
• Active Directory on premise and cloud experience
• Experience in Automating Infrastructure deployment, cloud security best practices, identity and access management (IAM), and compliance standards
• Experience in an organization similar in size or larger than CIC Group is an added advantage
• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, and subject-matter experts
• Competent in Programming languages
• Attention to detail
• Risk management
• Interpersonal communication
• Time management
• Cloud security