Vacancies at CIC Insurance

PURPOSE:

Reporting to the Business Development Manager – Agency Incubation, the role will entail driving revenue growth and expanding the new/renewal General Insurance (GI) and Medical business portfolio. The goal is to meet corporate annual budgets by strategically developing assigned markets and intermediary channels. This involves cultivating profitable business opportunities for the company through the establishment of robust relationships and partnerships.

PRIMARY RESPONSIBILITIES:

• Cultivate robust strategic partnerships and relationships with assigned
• Efficiently navigate the sales cycle and maintain a value-driven service
• Implement optimal Client Relationship Management practices to meet business
• Track and report performance against agreed sales and retention
• Spearhead revenue    growth    by    overseeing    daily    sales    activities    of assigned
• Keep clients informed about both new and existing
• Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
• Develop and      promptly      deliver      quotations      and      tender documents to clients/intermediaries.
• Contribute to departmental planning and budgeting processes as
• Ensure compliance with credit control policies through cash and carry and debt collection
• Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business
• Organize and execute market activations and outreach events in strategic locations through visits or alternative
• Monitor competitor activity and identify opportunities/threats arising from such activities

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree.    Degree in a business / marketing related field.
• Professional Qualification    C.O.P qualification is an added advantage

 Experience Required:

 Description    Required years of experience

• Background in Sales    2

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PURPOSE:

Reporting to the ICT Enterprise Systems Manager, the Solutions Architect will coordinate the development of scalable, enterprise solutions that advance CIC Group’s technology vision. He/She will support system reviews and design activities through comprehensive documentation management, while facilitating the “buy once, build for group” approach to maintain future-state architectural alignment.

PRIMARY RESPONSIBILITIES:

• Champion the identification and analysis of CIC Groups’ business drivers to identify information, technical and solution architecture requirements that align with enterprise architecture direction.
• Support requirements gathering activities by coordinating workshops, interviews, surveys, and site visits, while maintaining documentation of business process descriptions, use cases, and analysis outcomes.
• Assist stakeholders in tracking and documenting the technical roadmap, ensuring solution documentation aligns with enterprise standards and architectural patterns under the “buy once, build for group” framework.
• Coordinate documentation of scalable architecture designs, maintaining records of system optimizations and tracking integration of new technologies with existing systems.
• Support project management and implementation teams by coordinating design reviews, tracking milestones, and ensuring verification of delivered solutions against approved architecture.
• Facilitate cross-functional collaboration by organizing technical documentation, coordinating framework development with subject matter experts, and maintaining records of architectural decisions.
• Support Business Analysts, Developers, and Functional Champions by coordinating solution designs and technical documentation, tracking adherence to architectural principles and standards, while maintaining comprehensive records of functional and non-functional requirements.
• Maintain comprehensive architectural repository, including technical debt documentation, design patterns, methodologies, and remediation plans, while ensuring all artefacts are organized, accessible, and current within the enterprise architecture framework.
• Assist in technical governance by coordinating design reviews, tracking implementation validation, and maintaining architectural documentation and standards.
• Maintain records of emerging technology evaluations and assist in documenting proposed solutions that enhance business capabilities, ensuring alignment with group-wide scalability requirements.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Bachelor’s degree in computer science, Computer Engineering, Computer Technology, Information Technology, Mathematics, or a related field of study
• Professional Qualifications    Any professional certification – preferably in middleware development – is an added advantage

Experience Required:

• Minimum of four (4) years’ experience in Information Technology (2) of which must be in any ICT discipline such as Business Architecture, Application Architecture, Application Development, Middleware, Microservices or Service Oriented Architecture (SOA).
• Professional qualifications in any of the following areas will be an added advantage: CBAP, TOGAF, ITIL Foundation, Design Thinking & Innovation, PRNCE II/PMP/MSP/SMC/CSM/PMI-ACP
• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, and subject-matter experts

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PURPOSE:

To manage clients within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience.

PRIMARY RESPONSIBILITIES:

SERVICE DELIVERY MANAGEMENT

• Coordinate dispatch of renewal notices and confirm renewals through active client engagement.
• Conduct scheme performance and service review meetings with clients to identify and address service gaps;
• Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.;
• Educate scheme members on Wellness program to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;
• Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.
• Sharing of reimbursements payments and declines.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
• Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
• Receive and transmit all invoices and credit notes from CIC to the client.
• Sharing of membership numbers and training members on Virtual access.
• Share monthly scheme Funds reports by the 10th day of every Monthly and ensure timely collection.
• Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
• Follow up on historical and current debts.
• Update the contact person on daily admission updates and death notifications.

GENERIC DUTIES

• Identify process improvement areas and raise with CIC management team for implementation.

AUDIT, COMPLIANCE AND RISK MANAGEMENT

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Bachelor’s Degree in a relevant field,

 Experience Required:

• Minimum of three (3) years’ relevant experience in a similar position.