Vacancies at CIC Insurance

PURPOSE:

Reporting to the Policy Administration & Servicing Manager, the Check-Off Manager will lead and manage premium reconciliation and recovery from check-off institutions, strengthen stakeholder relationships, and drive operational excellence through data integrity and team leadership. The role supports strategic growth, financial integrity, and customer retention within the Individual Life business

PRIMARY RESPONSIBILITIES:

Premium Reconciliation & Arrears Management

• Lead reconciliation of premiums from check-off institutions. Identify and resolve arrears through proactive engagement and issuance of demand letters. Ensure accurate policy statuses and timely updates to minimize suspense accounts.

Stakeholder Engagement & Relationship Management

• Maintain strong relationships with pay points, employers, and internal teams. Act as liaison with check-off partners to ensure timely remittance and resolution of discrepancies. Establish new check-off partnerships and increase share from existing ones through strategic engagement and data-driven insights.

Reporting, Compliance & Controls

• Prepare monthly reports on arrears, reconciliations, and collections. Ensure compliance with IRA, UFAA, and internal audit recommendations. Enforce enhanced operational controls in line with fraud mitigation strategies.

Team Leadership & Development

• Supervise the Paypoint Relationship team, including Check-Off Relationship Officers and Assistants. Assign KPIs, mentor team members, and ensure timely clean-up of suspense accounts. Provide training on evolving check-off requirements and systems (e.g., T-Pay).

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

• Education    Bachelor’s Degree    Bachelor’s degree in Finance, Insurance, Marketing or Business Administration
•  Professional Qualification    ACII, AIIK, LOMA-FLMI or equivalent professional insurance qualification.

Experience Required:

• Minimum 10 years in insurance operations, with 3 years in policy administration.

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PURPOSE:

Reporting to the Assistant Manager – Client Relations, the Client Relationship Officer will support the implementation and maintenance of an effective and professional Client Relationship Strategy for Retirement Benefits clientele that will in turn contribute to acquisition and retention of clients when interacting with intermediaries and stakeholders.

PRIMARY RESPONSIBILITIES:

• Facilitate and submit documentation to contract out NSSF tier 2 for existing and new business
• Liaise with Pension Administrators to close on service delivery gaps identified during client visits and ensure they are resolved within timelines communicated to clients.
• Facilitate onboarding and receipting of new annuity businesses including processing of monthly payrolls, updating pensioner certificates of existence and update of pensioner data upon request
• Process commission & incentive payments to fully documented intermediaries on a bi-monthly basis
• Support attendance of quarterly trustee meetings, AGM’s and member education days to promote retention of employers within CIC sponsored & administered schemes
• Ensure proper filing of and soft copy storage of the documents entrusted by clients
• Escalate queries from CIC sponsored employer schemes to the relevant job role and communicate feedback
• Support client visits to employers within CIC sponsored schemes to evaluate client satisfaction levels and establish relationship management initiatives.
• Plan and organize for retirement Planning trainings for members of schemes intermediaries and participating employers
• Monitor and prepare customer TAT reports based on Service Level Agreements signed with CIC Sponsored Scheme employers and intermediaries to promote excellent customer experience.
• Support Retirement Benefit Advisors and processing their monthly payrolls.
• Support all CIC Life Retirement Benefits Business Events
• Support Assistant Manager – Client Relations in day today departmental administrative duties.
• Any other relevant duties as assigned from time to time.

 WORKING RELATIONSHIPS WITH:

• Employers within CIC Sponsored Schemes
• Financial Advisors and Independent Agents
• Internal Pension Administrators
• Retirement Benefit Advisors

GENERIC DUTIES:

• Documenting Financial Advisors and Independent Agents
• Liaising with Internal Pension Administrators to service client requests

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Bachelor’s Degree in Business, Insurance, Actuarial, Statistics/Mathematics

Experience Required: 

• Minimum of 2 Years work experience in a similar role

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PURPOSE:

• Reporting to the Policy Administration & Servicing Manager, the Assistant Manager – Policy Servicing, Conservation & Quality Assurance will drive conservation efforts, and implement quality assurance and customer engagement initiatives that improve persistency, benefit accuracy, customer satisfaction, and operational compliance.

PRIMARY RESPONSIBILITIES:

Policy Servicing Operations

• Oversee endorsements, reinstatements, renewals, and paid-up policy processing.
• Implement call-out procedures and verify client signatures and documents as per updated guidelines.

Quality Assurance & Data Integrity

• Validate policyholder and transactional data prior to mitigate financial and reputational risks
• Collaborate with Premium Analysis team to ensure accurate policy status and premium accounting.

Customer Engagement & Education

• Conduct webinars and milestone-based communication to educate clients on life insurance products.
• Organize client engagements e.g. Family Fun Days
• Promote transparency and understanding of policy benefits and processes.

Audit, Compliance & Controls

• Implement internal audit recommendations and monitor suspense accounts.
• Enforce enhanced controls for endorsement processes.
• Ensure regulatory compliance and adherence to fraud prevention protocols.

Team Supervision

• Support team development, assign KPIs, and ensure monthly clean-up of policy servicing backlogs

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

• Education    Bachelor’s Degree    Bachelor’s degree in Insurance or Business-related field
• Professional Qualification    ACII, AIIK, LOMA-FLMI or equivalent professional insurance qualification.

Experience Required:

• Minimum three years in policy administration    3years