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CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
About the Role
Reporting to the Director, Branch & Distribution, the Senior Relationship Manager will be responsible for generating revenues by effectively marketing, building and maintaining relationships in Micro Finance Institutions (MFI).
Key Responsibilities
Service Delivery Management
- Drive profitable business and growth for the company across all lines of business
- Preparation of revenue and expense budgets for the MFI channel
- Analyse market trends, customer needs and competitor offering to identify new opportunities, develop new products or improve existing products.
- Prepare regular and periodic reports to management that provide the overall strategic performance of the business
- Build and maintain strategic alliances for business growth with intermediaries and industry stakeholders.
- Debt collection: adherence to the company credit control policy and facilitate reconciliation of accounts
- Develop and manage SLAs, quotations, and tender submissions, ensuring timely delivery to clients and intermediaries.
- Corporate Account management: Facilitate, negotiate and coordinate renewal of key client accounts within the function
- Product trainings to bank intermediaries and clients.
- Recruit, train, motivate and retain strategic alliances for business growth with MFIs and industry stakeholders.
- Constantly updating clients on new and existing products.
- Design and develop need-based products for various banks and intermediaries
Staff Management
- Train and mentor Bancassurance MFI relationship officers
- Performance appraisals for the team
- Champion continuous improvement amongst the team
- Ensure team members have adequate, functional tools for execution of their duties
- Attract, and retain talent base
Audit, Compliance and Risk Management
- Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
- Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
- Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels
Who We’re Looking For
Qualifications
- Bachelor’s degree in a related field
- Minimum of 5 years of relevant experience.
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About the Role
Reporting to the Underwriting Manager – Technical, the role holder will join the team and drive growth within the Marine, Liability, and Travel products sectors. The ideal candidate will be responsible for identifying new business opportunities, building and maintaining strong relationships with clients, and developing strategies to expand our product offerings in the market.
Key Responsibilities
Market Research and Analysis:
- Conduct market research to identify trends, opportunities, and competitors in the Marine, Liability, and Travel insurance sectors.
- Analyze customer needs and recommend appropriate product offerings to meet their requirements.
Business Growth & Sales Strategy:
- Develop and implement business development strategies to expand the customer base and increase revenue for Marine, Liability, and Travel products.
- Build a pipeline of new clients and prospects through networking, referrals, and cold outreach.
- Collaborate with the marketing team to create targeted campaigns for new business acquisition.
Client Relationship Management:
- Establish and maintain strong relationships with key clients and stakeholders in the Marine, Liability, and Travel sectors.
- Serve as the primary point of contact for client inquiries, complaints, and requests.
- Regularly meet with clients to understand their needs and propose appropriate solutions.
Product Knowledge and Consultation:
- Stay updated on industry trends, insurance regulations, and product developments in the Marine, Liability, and Travel sectors.
- Provide clients with accurate information about products, policies, and services.
- Assist clients in selecting appropriate coverage and tailor solutions to meet their specific needs.
Sales Targets and Reporting:
- Meet and exceed individual sales targets and goals.
- Prepare regular reports on sales performance, market trends, and competitor activities.
- Provide insights and recommendations to senior management regarding business opportunities and strategic direction.
Collaboration with Internal Teams:
- Work closely with the pricing, underwriting, claims, and customer service teams to ensure smooth delivery of services and products to clients.
- Coordinate with the product development team to provide feedback on market needs and help in the creation of new or improved offerings.
Negotiation and Contract Management:
- Lead negotiations for new contracts and renewals with clients, ensuring that terms and conditions are aligned with company objectives.
- Assist clients with claims and contract management issues as needed.
Who We’re Looking For
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.
- Minimum of 5 years of experience in business development, sales, or account management, with a focus on Marine, Liability, or Travel insurance products.
Key competencies
- Proven track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills with the ability to build strong relationships with clients.
- Analytical mindset with the ability to conduct market research and make data-driven decisions.
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