Vacancies at Commercial International Bank (CIB) Kenya

Job Purpose Statement

Reporting to the Head of IT and Projects, the Manager IT Security shall be responsible for the Bank’s Information Technology security program with the main objective of protecting CIBKE’s information systems, network and infrastructure from external and internal threats.

Key Responsibilities

Financial

• Budget Planning: Collaborate with the Head of IT and Projects and various stakeholders to plan the IT security budget. This involves estimating the financial resources required to address security needs for the upcoming fiscal year.
• Expense Monitoring: Continuously monitor and manage expenses related to security projects and initiatives to ensure they remain within budget. Take corrective actions if there are deviations.
• Long-Term Planning: Consider long-term financial planning for security, including multi-year budgets that account for evolving threats and technology.

Customer

• Policy Development: Develop, implement, and enforce IT security policies and procedures for internal customers to ensure compliance with security standards and best practices.
• Access Control: Manage user access to systems, applications, and data, ensuring internal customers have the appropriate level of access based on roles and responsibilities.
• Incident Response: Develop and implement an incident response plan; lead incident response efforts in case of security breaches or incidents.

Internal Business Process

• Data Protection: Implement measures to protect sensitive data in business processes (encryption, data loss prevention, secure data handling).
• Business Continuity & Disaster Recovery: Develop and maintain plans to ensure critical processes resume quickly after incidents or disasters.
• Audit: Ensure action plans and delivery dates are in place to address open internal or external audit items and track these actions to completion.

Functional Responsibilities

• Build the security infrastructure architecture to help manage, operate, maintain, and monitor adherence to IT Security architecture and policies.
• Oversee the development and management of security controls, defenses, and countermeasures to safeguard corporate and customer data.
• Ensure annual regulatory and compliance needs are met; respond to audit requests for IT security.
• Recommend improvements to policies, processes, and procedures; manage their implementation.
• Supervise daily IT Security team operations, provide guidance, encourage teamwork, and facilitate work processes.

Our Values

• Customer First
• Lead the Market
• Integrity
• Agility

Job Specification

Academic

• Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or equivalent.
• Master’s in an IT-related field is a plus.

Professional Qualifications & Experience

• Certified Information Systems Security Professional (CISSP)
• Certified Information Systems Auditor (CISA)
• Familiarity with security frameworks and best practices (PCI, ISO27K, NIST)
• Information Technology Infrastructure Library (ITIL)

Desired Work Experience

• 8–10 years in Systems and Information Security administration
• At least 3–5 years in a managerial role

Reporting Relationships

• Direct & Indirect Reports: All IT Security Staff
• Stakeholders
• Internal: All Bank Departments
• External: IT Vendors, Service Providers, and CBK

Ideal Job Competencies

Technical Competence

• Experience designing, implementing, and maintaining large-scale security solutions
• Proven experience with security solutions troubleshooting, monitoring tools, and escalation processes
• Experience with enterprise security architecture/software (IPS/IDS, antivirus, vulnerability scanners, DLP, web/email security)
• Strong knowledge of Defense-in-Depth mechanisms
• Knowledge of encryption and VPN
• Knowledge of financial and banking sector, fraud, and operational risk

Behavioral Competence

• Dynamic, analytical, and self-driven; able to work under pressure
• Strong people, project, and time management skills
• Hardworking, strategically minded with excellent organizational and planning skills

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Responsibilities

Financial

• Scrutinize financial and operational reports, and action any necessary corrections on a daily, weekly, or monthly basis.
• Ensure all customer and account records are accurate and up to date, including proper filing and updating of customer records on the bank system.
• Handle all correspondence related to the portfolio, including emails, phone calls, messages, and documentation.
• Follow through promptly and meticulously on instructions provided by the Relationship Manager.
• Keep the Relationship Manager informed of progress and surface any issues, complaints, or claims transparently.

Customer

• Provide prompt and professional attention to all customer-related matters.
• Maintain accurate, up-to-date customer records across all systems and touchpoints.
• Develop knowledge of products and credit application processes to reduce rework and ensure timely service delivery.
• Deliver consistent and courteous communication to support positive customer experiences.

Functional Responsibilities

• Work collaboratively with internal enabler departments to meet turnaround times and service level agreements (SLAs).
• Build and maintain strong internal relationships through effective cooperation and regular communication.
• Share information and support team goals by being considerate and helpful to colleagues.
• Continuously enhance understanding of products, systems, and processes to improve service and efficiency.

Internal Business Process

• Review and correct internal reports regularly to support operational accuracy.
• Adhere to internal procedures for documentation and data management.
• Execute instructions effectively, with diligent follow-up and accountability.
• Communicate openly about delays, customer issues, or process challenges.
• Promote continuous improvement through teamwork and knowledge sharing.

Job Specification

Academic Qualifications

• Minimum of a Bachelor’s Degree in a relevant field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
• A professional qualification in Customer Relationship Management or Sales & Marketing is an added advantage.

Professional Qualifications & Experience

• Prior experience in Sales, Personal Banking, Business Banking, or Corporate Banking is a strong advantage.
• On-the-job training will be provided for candidates meeting basic criteria.

Desired Work Experience

• Minimum of 6 months’ experience in a banking environment.

Personal Attributes & Core Skills

• Self-starter with a high degree of self-motivation.
• Independent and strategic thinker who can act with initiative.
• Strong interpersonal skills with a customer-focused attitude.
• Proven ability to prioritize tasks and work effectively under pressure.
• High level of attention to detail and accuracy.
• Flexible and open-minded, adaptable to change.
• Excellent collaboration and teamwork capabilities.
• Process-oriented with a focus on continuous improvement.
• Strong communication and presentation skills.
• Proficiency in spreadsheet tools (e.g., Microsoft Excel).

Key Internal Interactions:

• Enabler departments (e.g., Credit, Compliance, Operations)
• Other members of the Relationship Management team

Key External Interactions:

• Clients/Customers
• Vendors and Service Providers (as required)

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Job Purpose Statement

Provide Branch leadership, team development, deliver excellent customer experience, and drive branch business growth and profitability. Grow the assets and liabilities business, manage costs to maximize profitability, and oversee all operational and HR aspects. Main contact person responsible for ensuring quality customer service at the branch.

Key Responsibilities

Financial

• Formulate and implement strategic initiatives to increase new business and share of wallet.
• Manage branch portfolio risks in line with the Bank’s appetite.
• Coordinate sales initiatives with other functions like Corporate Banking to maximize cross-selling.
• Monitor and maintain accurate records of branch business performance.
• Manage borrowing and non-borrowing accounts to enhance loyalty and mitigate losses.
• Collaborate with Head of Retail and Product Development for product reviews and development.
• Conduct market intelligence to identify new markets, trends, government directives and policy changes.
• Prepare annual branch strategy and analyze market opportunities.

Customer

• Ensure excellent customer experience always.
• Support branch business targets through strict TAT and high service standards.
• Coordinate initiatives to gather customer feedback and advise business heads.
• Address customer issues/complaints promptly and escalate when necessary.
• Drive internal customer satisfaction and promote CIB Bank values.
• Maintain branch premises to reflect the Bank’s brand image.
• Engage customers personally, especially in times of need, to build loyalty.

Internal Business Process

• Ensure adherence to branch controls, processes and procedures.
• Implement Business Continuity Plan (BCP) and coordinate disaster recovery.
• Comply with bank policies when handling products.
• Submit timely and accurate performance reports.
• Enforce KYC & AML processes and proper documentation for new business.
• Manage cheque referrals and ensure timely feedback.
• Ensure timely collection of fees and commissions

Functional Responsibilities

• Provide direction to staff on bank objectives and align them with branch performance targets.
• Ensure proper merchandising display.
• Brief staff on promotions and provide feedback on sales.
• Build relationships with key local clients and influencers.
• Support product specialists in marketing to local businesses.

Job Specification

Academic

• Bachelor’s degree in a business-related field – Upper Second or GPA 3.0.
• Master’s degree is an added advantage.
• Professional Qualifications & Experience
• AKIB or CPA(K), CSAP’s.
• Proficiency in MS Office and banking systems.

Desired Work Experience

• At least 8 years in banking, covering branch operations, credit management and business development.
• At least 4 years in a management role (2 in branch operations, 2 in business development).
• Proven record of exceeding targets.
• Leadership skills and strong product knowledge.

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Job Purpose Statement

Assist the Chief Finance Officer and ensure that all regulatory, tax and internal reporting functions are executed efficiently and in a timely manner

Key Responsibilities

Financial

• Management accounts: Preparation of daily, monthly, quarterly and annual financial reports to senior management and directors.
• Budget formulation: Prepare annual budgets, cash flow forecasts and financial plans.
• Prepare the Bank’s year-end statutory accounts and returns including tax affairs.
• Verify and authorize supplier and other payments made by the Bank in consultation with the CFO.
• Support cost management activities for centralized operating expenses.
• Assist in compiling annual budgets and forecasts for departments and branches, and consolidate them.
• Analyze revenue and expenditure trends, recommend budget levels, and ensure expenditure control.

Customer

• Train Bank & Finance staff on financial and accounting matters; support team development through leadership, mentoring and coaching.
• Manage and coordinate all fiscal reporting activities including operating income/expense reports and balance sheet reports to the board and regulator.
• Protect the bottom line by supporting transparency and dynamic performance management.
• Maintain records to meet external legal and tax requirements.

Internal Business Process

• Prepare and submit the Bank’s statutory returns (mainly CBK and KRA).
• Support systems for formulating and evaluating business strategies and performance (planning, forecasting, budgeting, advanced financial analysis, product profitability).
• Prepare and publish quarterly and yearly financial statements.
• Enforce internal control systems and procedures.
• Participate in internal and external audits and implement recommendations.
• Verify and approve payment vouchers; ensure accuracy and proper authorization.

Monitor and control imprest.

Functional Responsibilities

• Provide full accounting services including departmental financial analysis and resolution of potential financial problems.
• Support expense monitoring and prepare variance reports.
• Prepare daily, weekly, monthly, and quarterly returns to CBK (e.g., BSM, Liquidity, PR6, PR7, PR8 & PR10, DPF, Weekly forms 3 & 4, public entity returns).
• Prepare daily management reports on foreign currency exposure and other reports required by the regulator.
• Maintain internal GL accounts with approvals.
• Analyze items in the GL and prepare accounting schedules.
• Collate regulatory returns from departments and submit to CBK on time.
• Review the General Ledger & system integrity (corrections as needed).
• Fixed assets record keeping, reporting & analysis

Job Specification

Academic

• Business graduate from accredited university, majoring in Finance or Accounting.

Professional Qualifications & Experience

• ACCA, CPA, or CFA certification.
• Proficiency in Microsoft Office Suite.

Desired Work Experience

• Minimum five years in a similar role in a reputable bank.
• Proven analytical, problem-solving, decision-making, team-building and leadership skills.
• Thorough understanding of bank policies, procedures and relevant laws/regulations.
• Ability to solve complex issues logically and independently.
• Capable of working with little supervision.