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FHI 360 (formerly Family Health International) is a nonprofit human development organization based in North Carolina. FHI 360 serves more than 70 countries and all U.S. states and territories
Job Summary:
FHI 360 is seeking an SBC-focused Global Health Security Agenda (GHSA) Advisor for the USAID GH Social and Behavior Change (GH SBC) Activity. GH SBC is a five-year cooperative agreement that aims to increase implementation of theory-informed, evidence-based, locally-led social and behavior change programming. The GHSA Advisor is an advanced subject matter expert in GHSA-focal areas, including emerging infectious diseases (EID) and public health emergencies (PHE), such as COVID-19, rabies, anthrax, monkeypox, lassa fever, ebola, avian influenza, etc., and emerging areas, including antimicrobial resistance, as well as in mainstreaming gender, capacity strengthening, coordination, research, and SBC/risk communication and community engagement (RCCE), within such programming. The SBC GHSA Advisor will provide technical assistance and direction to other professional staff members and oversee the technical and operational aspects of the project’s work in GHSA-related areas across multiple countries, partners, and/or regions. Supervises technical staff members ensuring that activities are on track with work plans and provides technical expertise to inform project implementation and strategic direction. Prepares project and donor reports and drafts publications and external communications in support of technical area(s). Leads the development / revision of best practice documents. Monitors budgets. May be required to coordinate and work with a diverse group of organizations, such as the Ministry of Health and Social Welfare (MOHSW) and Agriculture, district health staff, international and national development partner organizations, and the USAID (US Agency for International Development) mission to complete work.
Accountabilities:
Technical Requirements:
- Works on problems of complex scope that require evaluation of variable factors.
- Demonstrates good judgment in selecting methods, techniques, and evaluation criteria for obtaining solutions, with little supervision.
- Networks with key internal and external personnel.
- Decisions may cause delays or failure to achieve results that impact departmental goals.
- Provides input to senior technical leadership on national guidelines and normative policies for subject matter areas of expertise, as well as technical products, research, strategies, and tools focused on GHSA-related areas.
- Interprets technical findings and makes recommendations for improvements.
- Performs other duties as assigned.
Project Design Implementation:
- Leads the creation of technical portions of the project plan of a complex project or multiple projects, within the given resource and financial constraints.
- Oversees all technical and operational activities in a large project across multiple countries and regions in respective technical area(s).
- Coordinates with technical and programmatic staff members to ensure that activities are performed as per award requirements and consistent with FHI 360 policy.
- Works with Enterprise Services to prepare contracts and budgets.
- Defines and leads collaborative efforts to develop solutions for major business, technical, or functional challenges.
- Supports the development of technical monitoring and evaluation plans and research within respective technical area(s) of focus, including indicators, narratives, formative and baseline studies, etc.
- Contributes to (or leads, as appropriate) planning and making recommendations for department / program / project concept, operations, and / or implementation.
- Develops strategies, training content, and tools for the design and implementation of specific technical components.
- Ensures technical implementation is consistent with best practices in their respective area/sector and meet funder contractual obligations, directing other professional staff members.
- Oversees technical and activities, across countries and/or regions in focal technical area(s).
- Coordinates with technical and programmatic staff members to ensure that activities are performed as per award requirements and consistent with policy.
- Oversees staff and partner members’ assignments.
Business Development and Client/Funder Support:
- Develops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business and expansion in their technical area(s).
- Leads proposal/workplan research and design in their respective technical area(s).
- Leads developing proposal/workplan strategies in their respective technical area(s).
- Prepare proposals, budgets, and work plans.
- Participate in business development meetings with partners/clients and provides technical input in their respective technical area(s).
- Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.
Partner/Sub-Award Management:
- Drafts sub awards and partner agreements.
- Assists in managing client relations.
Staff Leadership and Training:
- May supervise team members, monitor performance, and lead professional development efforts.
- Develops and implements training and competency systems in technical area(s).
- Identifies strategies to address training gaps.
Project/Program Reporting:
- Reviews and contributes to technical reports.
- Prepares and delivers presentations to sponsors on progress, as directed.
- Supports the development of project work plans and coordinates with sponsors and partners on activities in their respective area(s).
Quality Assurance:
- Ensures technical deliverables and implementation are consistent with best practices in the industry / subject and meet client / funder contractual obligations for moderately complex technical units of a functional domain, directing other professional staff members in their respective technical area(s).
- Proactively identifies risks or challenges to technical deliverables and creates mitigation plan.
- Reviews, analyzes, and evaluates the effectiveness of projects/activities and makes recommendations for enhancements.
- Ensures the quality of implemented technical activities and systems at all levels in their respective technical area(s).
Applied Knowledge & Skills:
- Ability to manage projects, set realistic priorities, and plan for the successful implementation of activities collaboratively across technical areas.
- In-depth functional knowledge around specialization of GHSA inclusive of mainstreaming gender, capacity strengthening, coordination mechanisms, research, and SBC within programming.
- General understanding of the external environment and how it affects development organizations, including political, legal, environmental, financial, and social influences.
- Experience coordinating various stakeholders and actors at different levels within a country and/or country and regional forum, both regularly and in a rapid manner to support prevention and surveillance, and effectively respond to outbreaks. During outbreaks, ensures strong coordination and local oversight processes to support country governments and respective agencies. Strong diagnostic, analytical and problem-solving skills.
- Ability to exchange information, present recommendations and collaborate with colleagues and peers within the organization and possibly externally.
- Ability to influence others of the benefits/importance of an idea or plan of action and to gain their support or commitment.
- Strong negotiation skills and ability to reach mutual points of agreement and benefit among peers, colleagues, and partner organizations and stakeholders.
Problem Solving & Impact:
- Is sought out to provide advice or solutions around technical area(s) of expertise.
- Is informed about current developments around technical area(s) of expertise.
- Works under broad direction with considerable latitude for independent action.
- Problems encountered are complex and may involve unprecedented circumstances; resolution requires investigation, analysis, and review of professional/organizational standards.
Supervision Given/Received:
- May supervise junior level staff members.
- Work is reviewed in terms of meeting the organization’s objectives and schedules.
- Accomplishes results through managers or senior members of a team.
- Manages a technical area staff and function area within the organization.
- Plays a coaching and mentoring role for others; may assist in team management as necessary, although has no formal people management responsibility.
- Typically reports to a Director.
Education:
- Master’s Degree or its International Equivalent in Knowledge/Information Services, Communications, Medicine, Veterinarian, Education, Environment, Health, Behavioral, Life/Social Sciences International Development, Human Development or Related Field.
- Project Management (PM) Certification preferred.
Experience:
- Typically requires 12+ years of relevant experience in designing and evaluating applicable programs/services – may manage activities of lower-level staff, however, main function is individual contributor.
- Experience leading a multi-country portfolio in respective technical area(s).
- Documented participation on normative bodies or committees that define guidelines relevant to the specific technical area.
- Relevant publications, presentations, reports, and manual/tool development.
- Experience leading business development efforts in the technical area(s).
- Years of work experience that demonstrates sensitivity to and understanding in the technical areas.
- Prior work experience in a non-governmental organization (NGO), government agency, international organization (World Health Organization (WHO), the Food and Agriculture Organization (FAO), private organization, or working with other donor programs working on One Health, Infectious diseases, etc.
- International or Domestic (US) Program Development or Program management preferred.
- Fluency in French, highly preferred.
Typical Physical Demands:
- Typical office environment.
- Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
- Ability to sit or stand for extended periods of time.
- Ability to lift/move up to 5 lbs.
Technology to be Used:
- Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
Travel Requirements:
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Job Summary:
FHI 360 is seeking a Director of Monitoring, Evaluation, Research, and Learning (MERL) for the USAID GH Social and Behavior Change (GH SBC) Activity. GH SBC is a five-year cooperative agreement that aims to increase implementation of theory-informed, evidence-based, locally-led social and behavior change programming. The Director of MERL is an advanced subject matter expert who sets technical design and direction and consults for one or more large, highly complex technical units of a functional domain in the areas of MERL. The MERL Director will serve as the technical lead for all MERL activities conducted under the project, overseeing a team of research, M&E, knowledge management and communications advisors. In this role they will be responsible for overseeing the strategic design of MERL systems, processes, and tools; implementation of MERL activities; and documentation and dissemination of results and learning. Ensures quality of existing activities across the award. Sets agenda to guide the investment of resources in a technical space. Oversees all aspects of work globally. Establishing and monitoring best practices. Leads business development. Leads staff members’ development and mentoring. Overall responsibility for budget and regulatory compliance. Main point of contact with donors and stakeholders on technical matters. Leads large complex technical components of the organization and is accountable for developing the technical strategic and operational plans, goals, and policies.
Accountabilities:
Technical Requirements:
- Works on problems that are routine in nature and are standard procedures and policies
- Exercises judgment within defined practices and policies to perform duties
- Responsible for planning and scheduling own workflow and timetables, within technical area and function guidelines
- Strategic focus for all activities, independent of degree of complexity
- Considered a technical expert in their field by internal and external entities
- Creates local, national, and / or regional guidelines and normative policies for subject matter areas of expertise
- Interprets findings and makes recommendations for improvements
- Performs other duties as assigned
Project Design Implementation:
- Oversees the creation of the technical portion of the project plan of a complex project within the given resource and financial constraints
- Communicates the planned budget to project financial roles
- Provide technical leadership in design, development, planning, implementation; and capacity- building of specific technical components of the project
- Provides broad global technical leadership to multiple components with broad scope
- Influences design and scope of initiatives
- Ensures technical implementation is consistent with best practices in the industry/subject and meet client / funder contractual obligations for one or more large, highly complex technical units of a functional domain
- Develops strategies and tools for the design and implementation of specific technical components
- Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners
- Overall responsibility for ensuring that all global activities are conducted and reported in accordance with requirements
Business Development and Client/Funder Support:
- Lead proposal research and design
- Gives Proposal Design Lead budget elements for technical design
- Develops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business
- Set strategy for driving new technical business
- Leads developing proposal strategies
- Leads business development meetings with partners / clients
- Leads the development of strategies to grow the business
- Approves proposals and the components of the proposals of other units and the other higher levels (develop strategies to grow the business, lead design, etc.) are appropriate.
- Lead client / funder meetings
- Prepare sponsor reports and presentations
- Point of contact with client / funder for activities
- Maintains collaborative relationships with donor / client organizations, relevant government agencies, bilateral and other NGOs (non-governmental organizations) and consistently maintained and viewed as a knowledgeable resource in their technical area
- Participate in client / funder meetings and draft reports / presentations
Partner/Sub-Award Management:
- Finalizes partner / sub awards in conjunction with CMS (Contract Management Services)
- Ensures that FHI IP (Intellectual Property) is protected
- Leads the relationship with clients and partners
Staff Leadership and Training:
- May supervise team members, monitor performance, and lead professional development efforts
- Establishes competency and continuing education systems
- Ensures that staff members are qualified for delegated tasks
Project/Program Reporting:
- Prepares sponsor financial and technical reports
- Leads the presentation of deliverables, output, and results to sponsors
- Leads the development of peer reviewed publications and external communications arising from project work
- Ensures the accuracy and English correctness of all reports / outputs
- Reviews, analyzes, and evaluates the effectiveness of the technical components of a project and makes recommendations for enhancements
- Creates local, national, and/or regional guidelines and normative policies for subject matter areas of expertise.
Quality Assurance:
- Ensures technical deliverables and implementation are consistent with best practices in the industry / subject and meet client / funder contractual obligations for one or more large, overly complex technical units of a functional domain
- Proactively identifies risks or challenges to technical deliverables and creates mitigation plan
- Ensures the quality of implemented technical activities and systems at all levels
Applied Knowledge & Skills:
- Assists senior management in determining organization objectives, and interprets
- organization policies
- Establishes organizational policies in a major segment of the technical area
- Interprets, executes, and recommends modifications to organization-wide policies
- Demonstrates realistic budgeting and fiscal accountability
- Represents the organizational unit as internal and external contact
- Conducts briefings and technical meetings for top management and customer representatives
- Considered an expert in their technical field of study or knowledge area
- Informed of current project developments in division/unit/technical area
- Oversee and lead projects, set realistic priorities, and plan for the successful implementation of activities
- Familiar with donor/client funded projects and corresponding regulations and communication styles
- Written and published materials related to technical area e.g., journal articles, job aids, training curricula, and other tools
- Interacts with equivalent level managers concerning matters of significance to the company
- In-depth understanding of the external environment and how it affects the industry in general and organization, including political, legal, environmental, financial, and social influences.
- In-depth and deep understanding of the structure, operations, human resources and finances of the organization and the complexities of their interdependencies
Problem Solving & Impact:
- Often advises and creates plans based on analysis of issues and trends, and how these link to the responsibilities, capabilities, and potential of the technical area
- Scans an ever-changing, complex environment in anticipation of emerging crises and opportunities
- Erroneous decisions will affect the financial, employee or public relations posture of the organization
- Faulty decisions or recommendation will result in failure to achieve major goals and objectives of the organization
- Problems encountered often involve multiple departments, programs, or projects
- Problems are often complex, broad in scope and implications, and often unprecedented with no clear resolution
- Resolution requires in-depth analysis, cross-functional assessment and understanding of the organization’s strategic direction and must consider the complex interdependencies related to the problem
Supervision Given/Received:
- Directs and controls the activities of one or more technical functional areas within multiple countries
- Completed work is reviewed, from a long-term perspective, for desired results
- Contributes to development of organization’s strategic plan
- Develops well-informed advice and strategies that are sensitive to the various needs of multiple stakeholders and partners, reflect the strategic direction of the department and position the company for success
- Overall responsibility for the planning and implementation of budgets within those functional areas
- Typically reports to a Director
Education:
- Master’s Degree or its International Equivalent in Knowledge/Information Services, Communications, Education, Environment, Health, Behavioral, Life/Social Sciences International Development, Human Development or Related Field.
- Doctorate Degree Preferred
- Project Management (PM) Certification preferred
Experience:
- Typically requires a minimum of 15+ years of relevant experience in a specialized technical/medical field of study – may manage activities of lower-level staff, however, main function is individual contributor
- Documented experience as invited speaker/presenter at relevant conferences/meetings, authorship of technical/service delivery guidelines, and significant contribution to peer- reviewed publications
- Experience developing strategy and/or performance standards for projects/services in the technical area
- Prior work experience in a non-governmental organization (NGO), government agency, or private organization
- International or Domestic (US) Program Development or Program management preferred
Typical Physical Demands:
- Typical office environment
- Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard
- Ability to sit or stand for extended periods of time
- Ability to lift/move up to 5 lbs.
Technology to be Used:
- Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment
Travel Requirements:
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