Vacancies at GA Insurance

Job Purpose

• To offer technical oversight of motor claims assessments by reviewing and validating assessment reports submitted by external assessors, conducting assessments where required, ensuring compliance with service level agreements (SLAs), identifying fraud and claims leakage, and driving cost-control initiatives to support fair, timely, and cost-effective claims settlement.

Key Responsibilities

• Review and validate assessment reports submitted by external assessors for accuracy, completeness, and compliance with company standards.
• Verify vehicle damage, repair recommendations, labour costs, spare parts pricing, and repair timelines before claim approval.
• Provide timely quality assurance feedback and complete assessment report reviews within prescribed turnaround times.
• Conduct physical and desktop vehicle assessments and determine the appropriate course of action, including repair, total loss, salvage, or further investigation.
• Prepare and issue internal assessment reports within established service timelines.
• Manage and monitor external assessors, ensuring SLA compliance, quality standards, and effective service delivery.
• Control claims costs and prevent claims leakage by reviewing repair estimates, negotiating costs, and recommending value-for-money solutions.
• Identify and escalate suspected fraudulent or exaggerated claims, providing technical support for investigations.
• Provide technical guidance and stakeholder support to claims handlers, garages, investigators, and other claims partners.
• Track, analyse, and report performance metrics, including assessor performance, turnaround times, claims costs, fraud trends, and cost-saving achievements.

Qualifications and Experience

• Education: Bachelor’s degree Automotive engineering, bachelor’s degree in business, Commerce, or a related field.
• Professional Certification: Advanced Diploma in Insurance (AIIK) or ACII (UK) is required.
• Experience: Minimum of 3 years in motor claims- general insurance.

Skills and Competencies

• Strong product and market knowledge, best motor claims processing practices alongside a solid understanding of regulatory compliance standards.
• Advanced risk assessment, analytical, communication skills
• High attention to detail, sound decision-making capabilities, and excellent relationship management and negotiation skills.

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Job Purpose

• This position is responsible for providing independent assurance on GA Insurance Limited’s information systems, by ensuring that the risk management, governance processes, and controls that are in place are adequate to always safeguard the information systems of the Company.

Key Responsibilities

• Participate in the development, implementation, and monitoring of the annual information systems internal audit plan.
• Perform assessments of all the business information systems to evaluate the adequacy of controls, effectiveness, and efficiency to support business processes.
• Evaluate the adequacy and effectiveness of controls for information systems and technology processes, including those related to data protection, change management, and cyber security.
• Perform compliance assessments of information systems processes against industry frameworks, regulations, and standards such as the National Institute of Standards and Technology framework (NIST), International Organization for Standardization (ISO), Payment Card Industry Data Security Standard (PCI DSS), and the Data Privacy & Protection Act.
• Communicate audit results and recommendations to key stakeholders including management and business process owners.
• Collaborate with the Technology Services and IT security teams to ensure that appropriate controls are in place to function effectively.
• Update emerging changes and security risks and threats in the information systems landscape and provide relevant and timely advice to stakeholders where necessary.
• Review the IT governance documents, strategies, policies, contracts, and procedure documents.
• Provide advice in resolving information security incidents.
• Participate in ensuring quality in all work delivered including meeting the standards for working papers and supporting the implementation of audit findings’ recommendations, and conclusions.
• Provide support in drafting suitable audit reports highlighting key control weaknesses as well as non-compliance with procedures, policies, and regulatory requirements.
• Participate in the preparation of the Board Audit Committee files.
• Provide internal audit services for GA Insurance subsidiaries namely GA Life, GA Uganda and GA Tanzania.

Qualifications and Experience

• Education: A bachelor’s degree in accounting, Finance, Commerce, Economics, IT or a related field
• Professional Certification: Qualification in information systems audit such as Certified Information Systems Auditor (CISA), Certified in the Governance of Enterprise IT (CGEIT), Certified Information Security Manager (CISM) or Certified Internal Auditor (CIA) is an added advantage
• Experience: Minimum of 3 years in motor claims- general insurance.

Technical & Behavioral Competencies

• Strong foundation in internal audit standards and practices, including audit procedures, risk management, information systems governance and security, CAATs, project management, report writing, and the ability to evaluate business processes and technology environments.
• Results-driven and detail-oriented professional with strong analytical, problem-solving, customer service, and collaboration skills, demonstrating integrity, emotional intelligence, agility in managing competing priorities, and the ability to work both independently and within teams.

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Job Purpose

• The Senior Underwriter ensures the company maintains a balanced, profitable, and compliant general insurance portfolio while providing technical leadership and mentoring to the underwriting team.

Key Responsibilities

• Review, evaluate, and approve complex and high-value general insurance proposals (e.g., engineering, fire, liability, marine, motor, and property).
• Analyze risk exposures and determine appropriate coverage terms, premiums, and policy conditions.
• Make informed underwriting decisions within delegated authority limits and recommend referrals to management for exceptional cases.
• Ensure underwriting decisions align with company profitability targets and reinsurance arrangements
• Monitor the performance of the general insurance portfolio to maintain healthy loss ratios and business growth
• Supervise and mentor junior underwriters and underwriting assistants, ensuring technical competence and consistent application of underwriting standards
• Build and maintain strong working relationships with brokers, agents, and corporate clients.
• Ensure full compliance with underwriting policies, IRA regulations, and internal controls.
• Prepare and submit periodic underwriting and performance reports to management.
• Support audit processes and implement corrective actions for identified gaps.

Qualifications and Experience

• Education: Bachelor’s degree in insurance, Business, Commerce, or a related field.
• Professional Certification: Advanced Diploma in Insurance (AIIK) or ACII (UK) is required.
• Experience: Minimum of 5–7 years in underwriting general insurance, with at least 3 years in a senior or supervisory capacity.

Skills and Competencies

• Strong product and market knowledge, reinsurance practices alongside a solid understanding of regulatory compliance standards.
• Advanced risk assessment, analytical, communication, strong leadership and team management skills
• High attention to detail, sound decision-making capabilities, and excellent relationship management and negotiation skills.