Vacancies at Incourage

About the Unit Manager role

As a Unit Manager, you will be responsible for overseeing the operations and performance of a dedicated unit within our organization. The ideal candidate should have a strong background in the insurance industry, excellent leadership skills, and a proven track record of achieving business targets. The Unit Manager will play a key role in driving the unit's success by leading a team of professionals, implementing strategic initiatives, and ensuring exceptional customer service.

Key Responsibilities:

• Team Leadership:
  • Focus on sales and marketing initiatives.
  • Provide ongoing coaching and mentorship to ensure team members meet and exceed performance targets.
  • Foster a positive and collaborative work environment.
  • Take responsibility for agents compliance in their teams.
• Performance Management:
  • Set and monitor Gross Written Premium (GWP) placed with agents through Incourage.
  • Analyze performance data and implement strategies to achieve business goals.
  • Conduct regular performance reviews and provide constructive feedback.
• Strategic Planning:
  • Collaborate with senior management to develop and implement unit-specific strategies.
  • Identify opportunities for growth and efficiency improvements within the unit.
  • Stay informed about industry trends and market changes to make informed decisions.
• Customer Service:
  • Ensure a high level of customer satisfaction through effective communication and service delivery.
  • Resolve customer complaints and inquiries in a timely and professional manner.
• Sales and Business Development:
  • Drive sales initiatives to meet and exceed revenue targets.
  • Develop and maintain relationships with key clients and partners.
  • Identify and pursue new business opportunities.
  • Assist the BD Managers in interpreting and supporting the company’s policies and procedures and any other administrative duties.
  • Prepare and submit production reports to the BD Managers.

Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Qualifications:

• Bachelor's degree in Business, Insurance, or a related field.
• Previous work experience as a general insurance unit manager.
• Proven experience in the insurance industry, with a minimum of 5 years in a managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of insurance products, regulations, and industry best practices.
• Results-driven with a track record of meeting and exceeding targets.

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About the Sales and Marketing Intern role

The Sales and Marketing Internship offers a unique opportunity to gain hands-on experience in the insurance industry and develop essential skills in business development.      

Duties and Responsibilities

• Identify and acquire potential Agency Leaders (AL). The AL’s will lead a team of sales  agents, ensuring they meet sales targets, and provide them with training and support.
• Effectively gather information from potential Insurance Agents (IA) and Agency Leaders.
• Facilitate the onboarding process for Insurance agencies and Agency Leaders onto the app.
• Strategically maintain and enhance business relationships with branches.
• Contribute to decision-making processes regarding investment allocation among branches.
• Assist in monitoring and evaluating AL and branch performance and recommend necessary action.
• Undertake administrative tasks of the Business Development (BD) department to ensure smooth operations of the department.

Note:

• This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Requirements for the role

• A bachelor's degree in business, finance, insurance, marketing, or a related field is preferred.
• Possess at least 6 months of experience in insurance sales, customer experience or any other related position at an insurance company or Brokerage/agency.
• Demonstrate a strong passion for enhancing customer experience.
• Exhibit enthusiasm for collaborative efforts in improving the application.
• A solid understanding of the insurance industry, including different types of insurance products, coverage options, and basic principles of risk management.
• Previous experience in customer service, account management, or a related field is preferred. Experience in the insurance industry is necessary.
• Strong communication skills, both written and verbal, are crucial. The ability to analyze and solve problems efficiently.
• A customer-centric mindset with a genuine commitment to providing excellent service. 
• Strong organizational skills to manage client portfolios, track communications, and ensure that policy renewals and other deadlines are met.
• Familiarity with customer relationship management (CRM) software and other relevant tools used in the insurance industry.
• Awareness and understanding of insurance regulations and compliance requirements to ensure that all interactions and policies adhere to legal standards.
• The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.