Vacancies at Inkomoko

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

Inkomoko is looking for a responsible Administrative Assistant & Receptionist to support the team at the front desk and provide professional administrative support to the company. 

Specific responsibilities include:

Receptionist Duties (30% Time) 

• Ensure the office is open and closed on time 
• Complete administrative tasks while at the front desk throughout the day, including filing, photocopying, scanning, etc.
• Warmly greet visitors to a professional and welcoming front office/receptionist area, with all necessary stationery and material (e.g. pens, forms, and brochures), coffee, etc
• Answer, screen, and forward incoming phone calls and provide accurate information in person and via phone/email 

Facilities Management (20% Time) 

• Office supply management - monitors all office supplies, including the procurement processes that are followed to support timely orders, documentation, and payment.  
• Communicate to the supervisor in case of any repairs or maintenance required. 
• Reserve and prepare rooms for meetings – must be on time before meeting start, including  tech 
• Work with the Security team to ensure that all facilities are safe and secure for staff, including fire exits, etc
• Maintain a clean office environment and ensure that all offices, entrances, and rooms are kept clean daily.
• Support the supervision of the cleaning staff and contribute as needed to also cleaning duties on occasion to meet the needs of the office.
• Support the additional offices throughout the country of operation 

Administration & Operations (50% Time) 

• Assist with visitor travel needs, including arranging visas, flights, transport, hotel bookings, SIM cards, and more
• Run office errands, including moving documents to the bank, and others as needed with discretion and professionalism.
• Assist with car bookings and taxi platforms
• Support finance needs, especially as it relates to office administration, including vendor payments, gathering bids for procurement, etc
• Other duties as may be assigned from time by your supervisor 

Requirements

WHAT WE ARE LOOKING FOR

Successful candidates must navigate fast-paced environments with enthusiasm and incredible attention to detail.   

Minimum qualifications include:

• Have a high level of customer service and proactive nature to ensure office spaces are welcoming, well-stocked, and clean at all times  
• Proficiency in computer skills such as MS Word and Excel, willingness to learn new applications such as Slack and Odoo 
• Highly organized and able to keep a cleaning team on a consistent schedule 
• Holder of a Bachelor degree
• Strong communication in English.

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ABOUT THE OPPORTUNITY & RESPONSIBILITIES 

Inkomoko Kenya Investment Officer is responsible for the items below: 

 DUE DILIGENCE AND INVESTMENT PREPARATION (60%): 

• Respond to inquiries from prospective borrowers; support them to apply for our facility/investment products. 
• Introduce the investment products to entrepreneurs, explaining the requirements for repayment and the seriousness of taking on debt financing. 
• Conducts investment appraisal, collects detailed information (personal, business, and guaranties), and arranges to open a new investment account. 
• Prepares and executes investment contracts and arrange for disbursement of investment in kind. 
• Conduct due diligence on prospective borrowers, including site visits, document preparation, coordination with the Business Development Advisors and Business Associates, etc. 
• Communicate all materials to the Portfolio Manager, and assist in preparing credit reports for Investment Committee meetings. 
• Take photos of entrepreneurs, have them sign photo waivers, and ensure entrepreneurs’ stories are posted on the Kiva platform for fundraising with all correct information. 

PORTFOLIO MANAGEMENT (20%)

• Offer excellent customer service through daily conversations, correspondence, and site visits as needed to maintain strong positive relationships with borrowers. 
• Work with the Inkomoko Kenya Business Development Services team to ensure borrower success, and Visit clients for monitoring. 
• Maintain both delinquency and default rates below set rates during yearly goal setting, 
• Track information about borrowers and communicate effectively with key stakeholders about client status. 
• Actively participate as a key staff in the weekly Portfolio Review Meeting. 
• Maintain a tracking system of borrower payments and contact information. 
• Work with the Finance & Admin team to produce invoices for payments and monthly reconciliation of investment department transactions. 
• Interact with government leaders, court systems and others for follow up on lack of payments. 
• Ensure that we are adhering to the requirements of our Kiva partnership, including reporting and journaling. 
• Other duties as assigned by supervisor 

INVESTMENT MANAGEMENT SYSTEM (20%)

• Update both disbursements and investment repayments in the Investment Management System (CBS-powered by mifos)
• Maintain and demonstrate proficiency with investment software applications
• Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance 
• Assist with system parameters and design to meet the needs of multiple departments. 
• Manage user security access
• Ensure proper segregation of duties, develop and maintain work flows for all stages of investment 
• Advise the Management team how to automate key lending processes
• Ensure posting of payment, payoffs, and balancing in Core Banking System
• Participates in the review and recommendations of operational systems and procedures
• Successfully interact with lending staff to improve accuracy and efficiencies of Investment management system 
• Prepare related reports and administer the system
• Other duties as assigned by supervisor 

Requirements

WHO WE ARE LOOKING FOR

Investment officer will be a trusted partner of Inkomoko Kenya clients, and basic qualifications Include:

• University degree in Finance or other related field,
• Must speak fluent English and Swahili. Knowledge of local language is a plus,
• Experience in Islamic lending and practice is an added advantage
• Strong financial and accounting skills; familiarity with business financial policies in Kenya
• Experience in investment management, microfinance, capital leases, and access to finance for Micro businesses and SMEs is STRONGLY preferred,
• Prior experience dealing with customers/debt,
• Prior experience in a lending environment,
• Experience providing business advice to entrepreneurs,
• Prior experience in Investment management system software, 
• Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt,
•  Experience in managing difficult clients and reaching positive outcomes,
• Very strong attention to details and good follow through,
• Comfort with the civil court system, and previous experience in litigation preferred,
• Unrelenting perseverance, personal integrity, and critical thinking skills,
• 4+ years of work experience in relevant or applicable field,
• Must be able to legally work in Kenya.