Vacancies at Jubilee Insurance

Role Purpose

• The role holder is responsible for conserving existing business and providing superior services to retirement benefits business clients. This role ensures full compliance with procedures and guidelines as outlined in the operations manuals, while delivering exceptional customer service and maintaining accurate record-keeping.

Main Responsibilities

Operational

• Business Growth. Conserving existing business and offering alternative products to existing clients e.g., annuity, cross sell and following up/providing leads for new business.
• Manage the administration of retirement benefits plans for corporate clients.
• Ensure accurate record-keeping of participant data, contributions, and benefit calculations.
• Maintain up-to-date participant records and handle all necessary documentation.
• Provide exceptional customer service to retirement benefits business clients.
• Address inquiries and resolve issues related to retirement plans promptly.
• Identify opportunities for process improvements to enhance operational efficiency.
• Streamline administrative processes to minimize errors and maximize productivity.
• Work with internal teams to implement system enhancements and automation.
• Statistical Analysis & Returns. Preparing summary/ statistical reports of the Retirement Benefits schemes. Also preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines provided. Monitor key performance indicators and implement measures to achieve targets.
• Maintain accurate and up-to-date records of retirement plans and participant information.
• Generate reports and provide timely and accurate information to clients.
• Collaborate with internal stakeholders to meet reporting obligations.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Attention to detail and accuracy in retirement plan administration.
• Strong customer service and relationship management skills.
• Knowledge of retirement benefits regulations and compliance requirements.
• Analytical and problem-solving abilities to resolve complex issues.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Actuarial Science, Statistics, Insurance, Finance, Business or any other related course
• Diploma in Insurance.
• TDPK, LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 2-3 years of experience in a similar role

go to method of application »

Role Purpose

• This role involves conducting detailed risk assessments, pricing life insurance products, IFRS17 reporting, Prophet modelling, providing insights that inform strategic decision-making and ensuring that the company maintains a competitive edge in the market.

Main Responsibilities

 Operational

• Actuarial reporting for both internal and regulatory compliance. This will include actuarial reserving, IFRS17 reporting, Financial Condition Reporting, Solvency and Risk Based Capital reports, profitability analysis
• Develop, refine and maintain actuarial models.
• Conduct detailed risk assessments and perform sensitivity analyses to support business initiatives.
• Collaborate with Product Development teams to design new products and revise existing ones.
• Perform Re-insurance analysis and optimization of treaties.
• Conduct experience studies on mortality, morbidity, lapse rates, and other relevant factors to ensure that assumptions are up-to-date and reflective of actual experience.
• Provide input into the development of risk management strategies and the setting of risk limits.
• Perform other duties as may be assigned from time to time in line with your role.
• Reporting key findings to senior management and board

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Analytical Skills. Strong analytical abilities to interpret complex data, identify trends, and develop accurate actuarial models.
• Problem-Solving. Aptitude for solving complex problems, particularly those related to pricing, risk assessment, and financial forecasting.
• Attention to Detail. Meticulous attention to detail to ensure the accuracy of actuarial calculations, models, and reports.
• Communication Skills. Ability to communicate complex actuarial concepts clearly and effectively to both technical and non-technical stakeholders.
• Team Collaboration. Strong interpersonal skills to work effectively with cross-functional teams, including Finance, Underwriting, and Product Development.

Academic Background & Relevant Qualifications

• Bachelor’s degree in actuarial science or any other related course.
• Professional actuarial exams progress – Minimum 5 exams with recognized body such as IFOA, SOA
• Minimum of 2 years of experience in an actuarial role, with a focus on life insurance.
• Experience in prophet modelling.
• Experience in pricing life insurance products and developing actuarial models is essential.
   

go to method of application »

Role Purpose

• To support the design, development, and maintenance of pension systems specifically used by internal teams within the organization. The role ensures these systems are effective, reliable, and integrated seamlessly with business processes to enhance operational efficiency. The role holder will collaborate with cross-functional teams to deliver user-centric system enhancements, maintain compliance with ICT standards, and support Jubilee Life’s broader digital transformation objectives. for internal users, ensuring efficiency, integration with business processes, and compliance with ICT standards.

Main Responsibilities

Strategy

• Support digital transformation efforts by aligning pension systems with business growth objectives.
• Participate in strategic projects by advising on system architecture and solution design.
• Identify emerging technology trends that can enhance pensions servicing and reporting.
• Enable innovation in internal user experience and pension system workflows.

Operational

• Develop, test, and deploy functionalities using Oracle SQL, PL/SQL, and APEX.
• Maintain core system operations, ensuring reliability and scalability of pension systems.
• Execute and monitor interfaces and data flows including C2B and B2C portals.
• Perform root cause analysis of issues and provide prompt resolutions.
• Support business teams in system usage, report generation, and data queries.
• Prepare system manuals and conduct internal system training sessions

Corporate Governance

• Ensure system development practices adhere to internal ICT policies and external regulatory frameworks (e.g., data privacy).
• Maintain proper documentation of system changes, releases, and incidents.
• Liaise with Risk and Compliance to conduct regular audits and vulnerability assessments.
• Manage vendor interactions ensuring SLAs are met and compliance enforced.
• Contribute to risk identification and mitigation plans within technology initiatives.

Culture and people

• Foster a culture of continuous improvement, collaboration, and knowledge sharing.
• Mentor junior analysts or interns on systems usage and development practices.
• Uphold Jubilee’s values of customer centricity, integrity, and innovation in daily interactions.
• Participate in internal workshops or learning sessions to upskill and support others.
• Demonstrate ownership and accountability for system performance.

Key Competencies

• Analytical Thinking and Problem-Solving. Ability to break down complex problems into manageable components, analyze root causes, and implement effective solutions with a long-term perspective.
• Stakeholder Engagement and Communication. Strong communication skills to clearly translate technical issues to business users and vice versa, while maintaining good relationships with both internal and external stakeholders.
• Attention to Detail and Accuracy. Keen eye for identifying and resolving errors, ensuring data accuracy and system outputs are consistently reliable.
• Innovation and Adaptability: Proactive in identifying opportunities for innovation and comfortable adapting to evolving technologies, business environments, and system requirements.
• Result Orientation. Focused on achieving outcomes and meeting deadlines, even under pressure, with a commitment to delivering high-quality solutions that meet business expectations.
• Teamwork and Collaboration. Ability to work effectively with multidisciplinary teams, foster team spirit, and contribute positively to group problem-solving and project delivery.

Academic Background & Relevant Qualifications

• Bachelor’s degree in computer science, Information Systems, or other related technical degree
• OCA – Oracle Certified Associate in PL/SQL
• APEX Version 19 and specific experience with insurance industries.
• Reporting Technologies e.g., Oracle BI & Analytics
• Minimum 3 years in application development and support, particularly in financial services.
• Proficient in Oracle tools: PL/SQL, APEX, Reports, SQL Loader, Workflow, Fusion Middleware.
• Strong understanding of data interface development, web-based integrations (C2B, B2C).
• Hands-on experience with UNIX scripting, Apache, PHP/MySQL is a plus.
• Demonstrated experience working on complex projects and regulatory-compliant environments