Vacancies at Jubilee Insurance

Qualifications:

• Relevant Degree/Diploma
• Must be 23 years and above
• Any certification course in investment is added advantage
• Experience in sales will be considerable

go to method of application »

Qualifications:

• Relevant Degree/Diploma
• Must be 23 years and above
• Any certification course in investment is added advantage
• Experience in sales will be considerable

go to method of application »

Job Ref. No: JHIL192

Role Purpose

• The role holder will be responsible for managing and retaining a portfolio of health insurance clients. Primary responsibilities will include executing strategies to retain existing medical insurance clients, ensuring exceptional client experiences, and driving customer loyalty.

Key Responsibilities

Strategy

• Develop and execute comprehensive strategies to retain existing health insurance clients.
• Build and maintain strong relationships with key clients, understanding their needs, and proactively addressing any concerns or issues that may arise.
• Cultivate strong relationships with key decision-makers within client organizations.
• Understand their business objectives, industry challenges, and market trends to position health insurance solutions effectively.
• Analyse client retention rates, identify trends, and implement strategies to improve retention. Use data-driven insights to identify opportunities for proactive engagement and enhance the client experience.
• Stay updated on industry trends, competitor activities, and regulatory changes impacting the health insurance landscape. Utilize market insights to identify opportunities for product enhancements, service improvements, and customer retention strategies.
• Identify opportunities to cross-sell and upsell additional health insurance products and services to existing clients. Collaborate with sales and marketing teams to leverage these opportunities and drive revenue growth.

Operational

• Serve as the main point of contact for assigned clients, ensuring their ongoing satisfaction with their health insurance coverage. Conduct regular check-ins, provide support, and offer tailored solutions to meet their evolving needs.
• Monitor and measure client satisfaction levels through surveys, feedback, and regular interactions. Implement initiatives to continuously improve client satisfaction, address any gaps, and exceed client expectations.
• Manage the contract renewal process for assigned clients, ensuring timely and accurate renewals. Work closely with underwriting and pricing teams to negotiate competitive terms and secure client loyalty.
• Serve as an advocate for clients within the organization, representing their interests and ensuring their voice is heard. Collaborate with cross-functional teams to address client requests, resolve issues, and deliver exceptional customer service.
• Prepare regular reports and presentations on client retention metrics, progress, and performance. Provide insights to senior management, highlighting successes, challenges, and recommendations for improvement.

 Corporate Governance

• Ensure adherence to regulatory requirements and organizational policies during the renewal process. Work closely with underwriting and pricing teams to align with compliance standards.
• Stay informed on regulatory changes impacting the health insurance landscape to ensure compliance with industry standards and laws.

Leadership & Culture

• Build and maintain positive relationships with brokers, clients, and other internal and external stakeholders, providing exceptional customer service.

Key Skills and Competencies

• Exceptional customer service and relationship management skills
• Stakeholder Management skills
• Contract and Policy Interpretation
• Business Acumen
• Strong negotiation and problem-solving abilities
• Strong interpersonal and communication skills with a client-centric approach
• Analytical skills to interpret data

Academic & Professional Qualifications

• Bachelor’s degree in business administration, Actuarial Science, Finance, or a related field. Master's degree is a plus.
• Professional Insurance Qualification

 Relevant Experience

• A minimum of five (5) years working experience in client relationship management, within the insurance or healthcare industry with proven ability to develop and execute client retention strategies.