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  • Posted: Jan 22, 2025
    Deadline: Feb 4, 2025
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    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    NBK Senior Channels Administrator

    Key Responsibilities:

    • Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements. 
    • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness. 
    • Responsible for the maintenance of the channels operations policies, procedures, guidelines and operating standards. 
    • Manage day to day issues with suppliers and vendors to ensure effective support and return for investment 
    • Responsible for designing and developing appropriate reports and management information as required by business to advance tactical and strategic initiatives. 
    • Develop a risk assessment framework for Channels Operations department. 
    • To provide technical support for projects within the scope of digital channels. 
    • Ensure cyclical assignments such as Disaster Recovery testing, penetration testing and software and hardware audits are completed in a timely manner. 
    • Ensure that service / support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications. 
    • Document general and/or technical specifications for system development requests ensuring to adhere to minimum technical standards as defined by the IT Management team. 
    • Carry out other duties as may be assigned by the supervisor. 

    Skills & Experience:

    • Bachelor’s degree in ICT, Computer Science, Information Systems or a related field. 
    • ITIL Certifications 
    • Five (5) years’ experience in IT field, 3 of which should be in channels administration.
    • Linux Administration certification is an added advantage 
    • Prince II or PMI certification will be an added advantage 
    • Professionalism –maintains a professional approach based on ethics and NBK values 
    • Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk 
    • Building consensus and influencing-ability to influence various players across all NBK departments 
    • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
    • Knowledge on ITIL Governance Standards and Enterprise Architecture 
    • Knowledge on Network management, Disaster recovery planning, Business Continuity planning and IT Security and Security appliances 
    • Experience with Oracle databases, systems Administration, service desk analysis and server management 
    • Knowledge on file processing and file formats 

    go to method of application »

    NBK ICT Security Specialist

    Key responsibilities:

    • Develop and implement plans to implement the IT security framework to secure business and payment systems, integrations, digital operations and transaction monitoring
    • Implement and monitor the IT security and data management standards to ensure information confidentiality
    • Implement and monitor IT security standards that pertain to ICT devices and systems to ensure infrastructure and system protection, health and uptime.
    • Implement and monitor IT security standards that pertain to business systems and user management: changes, access and authentication and systems action logging
    • Take action to ensure, correct or report ICT devices and systems attack, destructive/unauthorized access and continuous protection.
    • Perform risk assessments and execute tests to sustain and maintain IT security standards for the ICT infrastructure and systems and take correction measures thereof.
    • Prepare regular and timely IT security reports that will enhance management decision making with regards to mitigating the attacks and/or risks posed.
    • Training on IT security awareness to all staff to enhance awareness level and proactivity in handling cyber security threats.

    Skills & Experience:

    • Bachelor’s Degree in Business/IT related field with ICT Security Standards or Management Certification that relate to current technologies.
    • Minimum 3 years in IT Management with at least 2 years in ICT Security Management
    • Banking operations or financial services or telco experience
    • Knowledge of ICT security standards and data management 
    • People management, interpersonal, written and verbal communication skills
    • Project management skills
    • Proactive and positive attitude, highly motivated and self-directed; ability to work in a team environment or independently
    • IT Security and Security appliances
    • Good communication skills.
    • Ability to maintain and promote a positive attitude and work environment by leading through example
    • Team player and ready to work under pressure
    • Performance Management and team building  
    •  Professionalism 
    • Integrity and honesty

    Method of Application

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