Vacancies at Kyosk Digital Services

Role Profile

We are looking for a talented person to join our Sales team as a supervisor tasked with managing a team of field-based Market Developers. You will be required to monitor the performance of each person in your team and send daily reports to the Territory Manager. You will support in training and hiring of your team from time to time.

Duties:

• Revenue Generation: Take ownership of the commercial revenue targets for the market and work collaboratively with the Area Manager to drive commercial activities in the market towards the achievement of these targets. Develop and execute various RTM strategies to ensure proper market penetration. Responsible for 100% of the Revenue target allocated to the market and individual Market Developers.
• Market Intelligence and Analysis: Undertake frequent market surveys and analysis to identify opportunities the business can capitalize on, understand competitor activities and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
• Sales Effectiveness: Coordinate with the Area Manager on key strategies and initiatives to drive sales effectiveness in-market including aspects focused on driving 100% duka App utilization; driving basket assortment for the stocked SKUs; reduced cancellations among others. Collaborate with the Fulfillment team to ensure On-time In Full delivery of customer orders.
• Customer Onboarding: Lead various initiatives aimed at onboarding new Dukas to the Kyosk platform whilst overseeing the retention of existing customers. Work through the team to drive our value proposition to the Dukas. Establish relationships with new customers through recruiting and onboarding.
• Customer Focus: Guide the team on how to meet with customers to determine their specific needs and wants while managing the whole Value Chain with courtesy and Finesse to deliver results. Coach the team to anticipate the needs of clients and address them accordingly; Follow up on customer orders as necessary.
• People Management: & Team Training: Lead the overall delivery of the team and manage execution to drive target achievement. Onboard and train new Market Developers on the SFA, Duka and Agent Apps. Drive a high level of knowledge about existing products and services, and frequently upskill the team on new products and services as they come in.
• Reporting: Prepare daily, weekly and monthly reports on target achievement, commercial activities, competitor activities and market intelligence and share them with the Area Manager & Regional Commercial Managers to inform business decisions.

Minimum Requirements: 

• Bachelor's degree in a business-related course;
• A professional qualification is an added advantage;
• A minimum of 5 years of experience in field sales within FMCG or retail with a least 2 years of experience managing a team;
• Background of using Sales Force Automation (SFA) is preferred;
• Superior interpersonal skills;
• Ability to take initiative and work independently;
• Exceptional organizational skills;
• Good familiarity with word processing, spreadsheet and database applications;
• Strong knowledge of retail industry standards;
• Confident and charismatic approach to people.

Key Competencies

• Commercial Acumen;
• Sales Leadership;
• Problem Solving Skills;
• Strong Communication Skills;
• Customer Focus;
• Tech Savvy;

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Role Profile

The role can cover the areas of Distribution Requirement Planning (DRP) and/or Supply Network Planning (SNP) and/or Inter-Market Supply (IMS).

To manage the Supply Network of the assigned area of the business by replenishing each dispatch point to meet customer service objectives whilst maintaining optimal stock cover that also takes into account the distribution costs.

Key Responsibilities:

Supply planning: 

• Analyze net dispatch requirements and prepare/maintain a coordinated set of supply and deployment plans of finished goods in order to meet customer demand within min/max stock corridors, whilst minimizing the total delivered costs, taking into account the network complexity and the supply constraints.
• Provide visibility to the warehouse, dispatch and purchasing teams on medium/long term horizons to prepare the price negotiations(purchasing teams) and capacity booking/planning.
• Ensure smooth implementation of promotional activities and new product launches protecting COF and minimizing write off

Inventory Management:

• Balance the need for product availability versus the need to minimize costs of inventory to ensure optimum stocks of the right material in the right location and with the required freshness.
• Establish and revise regularly the stock policies for Finished Goods for all stock locations, together with purchasing and warehouse teams. Pro-actively look for solutions in case of deviations.  
• Monitor requirements evolution and determine key issues with volume variance that may impact supply and highlight them to Purchasing and Are managers.
• Provide visibility on future supply issue or constraint and support decision making by providing simulated alternative supply scenarios that balance available capacity and demand.
• Challenge purchasing managers and suppliers on a regular basis to drive optimum FG inventory required freshness level. 
• Effectively communicate relevant information highlighting all supply issues, detailing impacts of proposed actions and related trade offs and ensuring that actions and Supply Plans are realistic and achievable in accordance with the Business Planning process and the long term Supply schedule.  
• Review and maintain all relevant master data
• Ensure proper Event Management related SNP visibility (new product launches, discontinuations etc..) 
• Contribute and/or drive to key meetings & reviews as required (Demand Supply Reconciliation, etc..). Support and/or drive VMI initiatives Engage proactively with peer Planners to share best practices, liaise with demand planners and purchasing managers to drive continuous improvement and improve ways of working and efficiency.  
• Train and support junior supply planners, as needed.
• Develop, revise and update relevant training and learning material, as needed
• Act as a super user and/or expert in different forums (networks, workplace groups...) within own category/market and with other categories/markets/zones.

Minimum Requirements & Key Skills:

• A minimum of 3 years’ experience in a demand planning/forecasting or inventory management role;
• Bachelor’s degree in business, supply chain or other relevant fields.
• At least 5 years of relevant operational experience in one or several of the following areas:
  • Factory planning, FG Planning;
• Vendor management supply call off scheduling, supply Chain development;
• Helpful to have had exposure in Customer Service / Customer Facing Supply Chain;
• Demonstrated understanding of the procurement and supply chain process;
• Solid understanding of inventory management practices and procedures;
• Analytical background is an added advantage;
• Capability to multitask in a fast-paced environment;
• Excellent written and verbal communication skills.

Competencies and Key Skills:

• Using available dashboards & Excel to analyze large data sets
• Compiling charts, tables, and other elements of data visualization
• Creating financial models to support business decisions
• Understanding business strategies, goals, and requirements
• Forecasting and performing both variance analysis and financial analysis
• Shares experience and contribute to increase knowledge & capabilities in own area of expertise, within and/or outside own category/market in the Group.

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Role Profile

We are looking to bring on board an ambitious and commercially aware candidate as aTerritory Manager to oversee the Alcohol business. The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit. He/she will be responsible for the execution of the organization’s strategy in the market including accountability of the P&L, budget, market and business performance, operations and people management.

 Key Responsibilities:

• Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise ways to improve the same.
• Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in the market including advisory on product pricing to generate business margins. Liaise with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
• Strategy Execution: Communication of the business strategy in the market and ensure execution against the set KPIs as per the strategy. Ensure the team understands and buys into the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis and customer feedback.
• Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
• Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
• Compliance: Drive compliance to the laid down SOPs for the warehouse, operations and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audits to evaluate the level of compliance, operational gaps and hindrances for immediate action.
• Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee its utilization including budget control, accounting as well as reconciliation.
• Market Intelligence & Business Advisory: Oversee frequent market surveys and analysis to identify opportunities the business can capitalize on, understand competitor activities and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
• People Management: Support staff recruiting for the business unit, training, supervision and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations and training.

 Minimum Requirements & Key Skills:

• A Bachelor’s degree in business or a related field;
• A minimum of 6 years in operations management and driving business performance in a retail or FMCG background;
• Sales Experience in the Alcohol Industry is a MUST
• P&L management background;
• Experience setting up and growing markets as well as driving numbers is preferred;
• Experience handling end-to-end operations cutting across warehousing, logistics, sales and business performance management is preferred;
• Appreciation of the business environment, key priorities and a keen sense of what needs to be done for the business to succeed;
• Proven ability to manage cross-functional teams with indirect reporting lines to drive the execution and achievement of business objectives and strategy.