Vacancies at Madison Group Limited

Overall Purpose of the Role

The role is responsible for leading the channels and Business Intelligence function in managing and supporting business systems including Dev Ops, Reporting and Analytics and solutions enhancement issues related to our core systems to ensure seamless integration and deployment of channels solutions.

Key Responsibilities

• Leading the Channels and Business Intelligence technical function in managing and supporting business systems including solutions enhancement and support for issues related to the business units.
• Project Management, ensuring delivery of projects and initiatives within time, budget and resource constraints
• Work closely with IT Security to ensure that the channels services are well secured towards ensuring robust and secure services.
• Work independently and collaboratively with other support teams to troubleshoot integration platforms, server performance issues and tune the environment based on findings so as to achieve desired outcomes.
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.
• Recommend and implement upgrades or changes to the channels solutions for performance, security or business benefits. Identify and execute ICT-based solutions for enhancing efficiencies across the different business units.
• User Support tasks – Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, self-service and other client facing technologies.
• Ensuring alignment of the Channels and Business Intelligence function towards the company strategy such as greater reach, industry competitiveness, and overall profitability.
• Managing integrations across various platforms; Including core insurance systems, financial systems, customer relationship platforms and communication systems (SMS and Email).
• Contributing to the weekly service review meetings to monitor progress on projects, initiatives, and issues that touch on Channels and Business Intelligence functions.
• Escalate any major risks that relate to either an individual process or the entire portfolio to the Head of Information Technology.
• Manage/action service requests raised directly or escalated to the middleware & integration support team and within the pre-determined SLA. Ensure compliance of SLAs with system vendors.

Competences and Requirements

• A high level of oral and written communication skills
• Technical skills to effectively perform or guide or support operations
• Demonstrable track record in system analysis, relational database design, software development and IT Support Operations functions.
• Ability to interact with all levels of customers and IT organization.
• Self-empowerment to enable the development of open communication, teamwork, and trust needed to support performance and customer-centric culture.
• Ability to manage changes.

Academic and Professional Qualifications required

• A Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years’ experience in a senior software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
• Demonstrable track record in system analysis, software development, relational database design skills and IT Support functions. Working with Oracle Database is a plus.
• Good understanding of the BFSI Industry (Banking, Financial Services, and Insurance) and how Information Technology contributes to the success of financial institutions.
• Highly analytical in problem solving with the ability to apply original and innovative thinking.
• Sound knowledge of Information technology and related supporting enterprise architectures.
• ITIL Service Level Management certification is an added advantage.
• Expert in digital skills: Google Suite, Agile tools, Microsoft Office, system

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Overall Purpose of the Role

The role is responsible for the initiation, planning and overseeing the implementation of assigned IT projects to ensure the full scope is implemented to desired quality levels, on time and within budget. Further, also ensure all team members and stakeholders uphold the Group’s standards throughout each project’s development and execution.

Key Responsibilities

• Utilize industry best practices, techniques, and standards
• Oversee implementation of all IT projects and programs within the Group
• Resource management i.e. planning and managing human resources with respect to all projects to ensure that there are no resourcing conflicts
• Oversee the collection, collation and tracking of benefits realized on completed projects and programs.
• Ensure that all project, program and portfolio documentation is maintained.
• Escalate any major risks that relate to either an individual project or the entire portfolio to the Head of Information Technology.
• Prepare monthly reports to the Head of Information Technology and the projects owner.
• Drafting and obtaining the appropriate sign-offs (or approvals)
• Perform the tasks and responsibilities of the Secretary for the Project Steering Committees of assigned projects.
• Follow-up with various Task Owners and Process Owners to ensure their assigned tasks are completed on-time and on-budget.
• Manage contracts with external vendors and suppliers
• Measure, monitor, control and report project performance and identify areas of improvement.
• Lead and coordinate weekly meetings with the Project Team Members or Task  Owners.
• Prepare weekly project performance reports (as per the approved format)
• Escalate all non-performance matters of Task Owners to either their supervisors, the process owners, project owners and ultimately Project Steering Committee.
• Review and recommend for approval all project-related expenditures.
• Track and carry out monthly financial reconciliations of all project expenditures and accruals relative to the cash outflows and the approved budgets.
• Contribute to the company’s knowledge and expertise with respect to project management.
• Perform any other administrative tasks that may be assigned by your supervisor (or management) that relate to your assigned projects.

Key Competences and Requirements

• Excellent oral and written communication skills.
• Diligent and detail oriented.
• Also takes time to inform, persuade and inspire others within the project team.
• Capable of working effectively as both a “Team Player” and “Team Leader” when required.
• Capable of Setting Goals and Standards.
• Able to ask uncomfortable and penetrating questions.
• Detect and validate/ verify unstated assumptions.
• Think clearly and analytically.
• Ability to plan and prioritize.
• Ability to resolve conflicts.
• Capable of adapting to change and where necessary create or advocate for change.

Academic and Professional Qualifications required

• A Bachelor’s degree in IT, Business Administration or related discipline.
• A minimum of 6 years of work experience with at least 2 of those in the financial or Insurance services sector
• Project Management certification; PRINCE 2 or PMP or equivalent with at least 3 years of project management experience
• Certification and knowledge in agile methodologies e.g. SCRUM is an added advantage.
• A minimum of 2 years of supervisory experience managing performance, reporting, providing timely coaching and feedback, and motivating employees.
• Expert in digital skills: Google suite, Agile tools, Microsoft office, systems and applications.