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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
The Head of Technology Services is responsible for providing strategic direction for the enterprise's infrastructure function. This role involves assessing IT industry trends, defining infrastructure support initiatives, and leading the development of infrastructure strategy, architecture, and service delivery standards. The role also includes predicting trends, developing long-range plans, and establishing metrics and service level agreements to drive IT service delivery performance.
Key Accountabilities (Duties and Responsibilities)
Network Infrastructure Strategy (30%)
- Develop and implement a networking and telecommunication strategy aligned with business strategy.
- Analyze, plan, design, and implement network projects.
- Review IT infrastructure policies for compliance.
- Build a network architectural framework and evaluate new networking technologies.
Data Centre Strategy (30%)
- Direct and optimize server, storage, network, and collaboration systems operations.
- Coordinate with teams to implement new systems cost-effectively.
- Manage departmental sub-functions and develop budgets, policies, and procedures.
Systems Administration and Operation (20%)
- Manage and control the server environment (on-premise and cloud).
- Administer and configure servers and virtualization systems.
- Provide oversight for IT infrastructure and review system configurations for upgrades.
- Develop and maintain SLAs with external vendors.
Systems Security (10%)
- Design and implement systems security policies and controls.
- Build a systems security architectural framework.
- Review systems security configurations and plan cost-effective upgrades.
Business Continuity Planning (5%)
- Assist in developing a Business Continuity Plan for IT operations.
- Execute detailed disaster recovery plans and liaise with telecom bodies and internal business units.
Manage Outsourced Support Services (5%)
- Manage outsourced support vendors and ensure up-to-date inventory of Bank equipment.
- Coordinate with commercial services for proper storage and disposal of obsolete IT equipment.
Job Specifications
Academic:
- Bachelor's degree in IT/Computer Science/Electrical Engineering/Telecommunications. A Master's degree is an added advantage.
Professional:
- Leadership/coaching/management training, IT Service Management certification (e.g., ITIL), system administration certification (e.g., MCSE), network-related certification (e.g., CCNA), security-related certification, business continuity training, project management skills (e.g., PRINCE2, PMP).
Desired Work Experience:
- At least 10 years in IT, with 6 years in senior management leading teams and projects.
Skills:
- Strong leadership, analytical, problem-solving, and communication skills.
- Knowledge of modern practices for ICT network infrastructure architecture and operations.
- Effective application of banking policies, processes, and guidelines.
- Self-empowerment, teamwork, and trust to support performance and customer-service-oriented culture.
Job Dimensions
Reporting Relationships:
- Direct Reports: Senior Manager Network, Senior Manager Data Centre, Senior Manager Cloud, Senior Manager Database, Senior Manager Collaboration
- Indirect Reports: Outsourced partners/vendors
Stakeholder Management:
- Internal: All departments, NCBA Group subsidiaries
- External: System vendors and outsourced partners
Decision Making Authority:
- Strategic: Technical architecture and design, security, optimization, and capacity management
- Operational: Data Centre operations, incident, change, and problem management
- Managerial/Leadership: Structural changes, task assignments, training
Work Cycle and Impact:
- Short-term planning: 6-12 months
- Long-term planning: 1-3 years
- Continuous contribution to IT Infrastructure projects roadmap
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Job Purpose Statement
The Manager, SOC is responsible for continuous monitoring of technology assets for security incidents impacting the confidentiality, integrity, and availability of systems across the Bank. This role drives the overall security monitoring and incident response program, including implementing policies and procedures, and ensuring effective response, containment, and recovery from security incidents or breaches.
Key Accountabilities (Duties and Responsibilities)
Security Monitoring (40%)
- Lead and manage the SOC team, ensuring correct identification, analysis, defense, investigation, and reporting of security incidents.
- Monitor and analyze activity on networks, servers, endpoints, databases, applications, websites, and other systems for anomalous activity.
- Perform threat management and threat modeling, identify threat vectors, and develop use cases for security monitoring.
- Ensure continuous integration of logs from technology assets into the SIEM to meet security use cases.
Cyber Incident Response (30%)
- Manage the cyber incident response plan and respond to incidents in accordance with the plan.
- Communicate and escalate effectively during incident response.
- Serve as the focal point of contact for cyber incidents and continuously improve the response plan.
Information Security Policies & Procedures (20%)
- Develop and maintain Information Security policies, procedures, and SOPs related to the SOC and incident response.
- Develop regular metrics, dashboards, and reports for SOC operations for various stakeholders.
- Develop SOC performance management tools and ensure compliance with SLAs and process adherence.
People Leadership (10%)
- Provide leadership, mentorship, and performance management for direct reports.
- Maintain positive working relationships with internal teams and outsourced partners for incident remediation.
- Direct and supervise the work of personnel and/or contractors assigned to the department.
Job Specifications
Ideal Job Specifications:
Academic:
- Bachelor's Degree in Information Systems, Computer Science, Information Security, or related field.
Professional:
- Relevant certifications in Information Security knowledge areas, such as security monitoring, threat intelligence, and Information Security Management. Experience in security device management, SIEM, IPS/IDS, DLP, Active Directory, and other security technologies. In-depth familiarity with security policies based on industry standards and best practices. Strong knowledge of technical infrastructure including operating systems, networks, databases, middleware, etc. Good knowledge of End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Data Loss Prevention (DLP), Identity and Access Management (IAM). Proficient in reports, dashboards, and documentation preparation.
Job Dimensions
Reporting Relationships:
- Direct Reports: Cyber SOC Analysts (3)
- Indirect Reports: None
Stakeholder Management:
- Internal: IT Department, Enterprise & Compliance Risk Department, Internal Audit
- External: Managed Services partners, External Auditors, Regulators
Decision Making Authority:
- Operational: Continuous Monitoring & Incident Response
- Managerial: Vendor management
Work Cycle and Impact:
- Planning horizon: 6-12 months