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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
The purpose of this role is to provide day-to-day support, work on deployment, customization and integration of all Core Insurance Systems and Services, SharePoint, Microsoft Power Apps and Power Automation whilst driving ongoing improvements. He / She will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the Core Insurance Applications and related services
Ideal Job Specifications
- Undergraduate degree in Computer Science /Information Technology - Minimum 2nd Upper Class honours.
- Minimum 3 years working experience in a busy IT environment with a hands-on role in implementing and development Workflows & Business Automation Systems e.g. Customer Relationships Management Systems (CMRM), MS SharePoint and MS Power Platform.
- Certified in MS Dynamics 365 Customer Engagement and/or Power Platform.
- Experienced in Microsoft Dynamic CRM, and/or Microsoft Power Platform (Power Apps, Power Automate & Power BI).
- Experience of working in the IT function within a busy environment will be an advantage.
- Experienced with platform architectures (e.g. client-server, n-tier, thin client)
- Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM, MS SharePoint and MS Power Platform
- Demonstrated proficiency in understanding and implementing business Process Automation workflows and processes.
- Demonstrated proficiency in using the either the CRM SDK or Power Platform development.
- Experience with source control management systems and continuous integration/deployment environments
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Job Purpose Statement
The Senior Manager, Business Process Automation is responsible for planning, organizing, and managing resources and operations that ensure the stable, secure, and efficient operation of the Bank’s Business Process Management (BPM) systems, including IBPS, OMNIDOCS, and related applications and integrations.
The role focuses on the development, maintenance, support, optimization, and governance of BPM applications while ensuring high system availability, compliance with defined SLAs, and alignment with enterprise architecture standards. Working closely with external vendors, system experts, information security teams, and internal stakeholders, the role ensures timely resolution of system incidents, continuous improvement of business process automation capabilities, and uninterrupted business operations.
Key Accountabilities (Duties and Responsibilities)
Application Management
- Manage and set priorities for the design, development, maintenance, evaluation, and enhancement of BPM, IBPS, OMNIDOCS, and related application systems
- Ensure applications are optimized to meet business requirements and enterprise architectural standards
Service Management
- Provide leadership and management oversight of BPM application operations
- Ensure incidents, service requests, problems, changes, and escalations are handled in line with defined policies, procedures, and SLAs
- Coordinate with vendors and internal teams to deliver reliable application services
IT Application Security and Governance
- Ensure efficiency and effectiveness of BPM systems, controls, and procedures
- Protect systems against data loss, corruption, and unauthorized access
- Ensure compliance with banking policies, risk, security, and regulatory requirements
Business Continuity Management
- Identify system risks related to disaster recovery and business continuity
- Work with Risk Management and Information Security teams to implement mitigating actions
- Support continuity of business operations during system or operational disruptions
People Leadership
- Lead, coach, and manage BPM technical staff
- Conduct performance appraisals, goal setting, and capability development
- Foster a high-performance, service-oriented team culture
Job Specifications
- Bachelor’s degree in Computer Science or related field
- Master’s degree is an added advantage
- ITIL Intermediate certification and relevant ICT professional qualifications
- Project Management certification (PMI or PRINCE2)
- Minimum 6 years’ hands-on experience implementing and supporting Business Process Automation solutions
- 5–6 years’ experience in application development and/or support within medium to large organizations
- Strong experience in Business Analysis or Systems Analysis
- Hands-on experience with Newgen IBPS and OMNIDOCSExperience managing web applications on JBossAt least 3 years’ experience in a supervisory or managerial role
- Experience working within a banking or financial services environment preferred
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