Vacancies at Penda Health

Role Summary

The Clinical Coordinator will serve as the first point of contact at the Medical Centre, playing a key role in delivering a warm, efficient, and professional patient experience. The role holder will be responsible for coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation processes. Working closely with clinical and support teams, the Clinical Coordinator will help manage patient inquiries, appointments, and wait times while upholding Penda’s service standards, values, and culture. This role requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.

Key Responsibilities

• Welcome patients warmly and provide a positive, professional experience.
• Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
• Coordinate with clinical and support teams to ensure smooth patient visits.
• Manage wait times and keep patients informed about delays.
• Register patients, take consent and verify medical benefits accurately.
• Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
• Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
• Manage appointments, petty cash, and relevant reporting.
• Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
• Maintain a pleasant, organized, and efficient front desk environment.
• Perform any other assigned tasks aligned to Front Desk operations and patient experience standards.

Key Qualifications & Attributes

• Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
• At least 1 year of experience in a customer-facing/front desk or reception role
• Proven customer service and people skills, with experience working directly with clients or patients
• Fluent in English and Swahili, with strong verbal and written communication skills
• Basic computer literacy, good typing skills and the ability to use digital systems
• Strong attention to detail with the ability to multitask in a fast-paced environment
• Excellent organizational and time-management skills
• Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
• Pleasant, professional demeanour with a positive attitude

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Role Summary:

This is a key clinical position that will provide a critical impact on our ability to provide comprehensive primary care to our patients. We are looking for individuals who can ensure an outstanding patient experience while providing the highest quality laboratory results.

Responsibilities:

• Collect, prepare, and process samples for a diverse range of laboratory tests, adhering to established protocols and procedures.
•  Operate and maintain laboratory equipment, ensuring they remain in optimal working condition for precise and efficient testing.
•  Actively participate in quality control procedures to uphold the accuracy and timeliness of laboratory testing.
•  Monitor laboratory stock levels, generate monthly orders, and implement proper storage conditions for laboratory supplies.
•  Maintain accuracy in recording and interpreting test data within Electronic Medical Records.
• Prepare comprehensive reports summarizing test results and findings.
• Foster a collaborative and friendly work environment by working effectively with colleagues.

Key requirements and attributes 

• Diploma, Higher Diploma or BSC in Medical Laboratory Science
• Current registration with KMLTTB 
• Minimum of 3 years experience in a busy Laboratory setup 
• Have a valid BLS Certificate
• Fully proficient in a wide range of lab services, including hematology 
• Outstanding patient interaction skills and ability to collaborate well with teammates

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Role Summary:

We are looking for caring and smart clinical officers who want to become part of a team of amazing all-around, evidence-based clinical officers. As a clinical officer at Penda Health, you treat patients independently and make your own decisions, with the support of guidelines, technology and clinical mentors. 

Responsibilities:

• Provide comprehensive and high-quality clinical services including (history taking, examination, and prescription of treatment) to patients. 
• Order investigation and interpretation of results for the diagnosis and explain the results to the patients and the intended treatment. 
• Attend emergencies presenting to the clinic and recommend referrals for cases that cannot be managed. 
• Carry out minor surgical procedures as per Penda’s service schedules. 
• Ensure that all required observations and vitals, prescribed treatment and procedures are carried out and documented on patients’ charts. 
• Create phenomenal patient experiences, including counseling and sensitizing patients through health talks on preventive and promotive health. 
• Embrace, learn and develop in an evidence-based medical system in line with Penda’s developed protocols. 
• You may be assigned additional tasks within the Medical Centre by the branch manager or clinical officer in-charge. 
• Participate in continuous professional development to stay current with advances in medical practices and technology.

Key requirements and attributes 

• 2 years of work experience after internship 
• Registered with Clinical Officers Council and have a valid practicing license 
• Diploma, Higher Diploma or BSC in Clinical Medicine 
• Valid BLS Certification

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Role Summary:

We are seeking a dedicated and skilled sonographer to join our team. As a sonographer, you will play a vital role in our diagnostic imaging services, utilizing ultrasound technology to produce high-quality images for the diagnosis and treatment of various medical conditions.

Responsibilities:

• Provide imaging services to patients in accordance with established practice parameters and standards of care.
• Process, verify, and maintain patient information accurately.
• Prepare patients for ultrasound procedures, ensuring accurate identification and readiness.
• Produce timely and accurate results following the UltraSound SOPs and standards.
• Review all test results for accuracy and consistency, correlating them with patients’ conditions when necessary.
• Maintain records and filing systems for ultrasound information, equipment, and test results to comply with regulations.
• Order and maintain department supplies, ensuring optimal resource utilization.
• Implement stock control procedures to ensure accountability.
• Conduct weekly and routine maintenance of the ultrasound equipment.
• Adhere to safety and infection control policies and procedures at all times.
• Perform any additional duties assigned by the Branch manager in line with sonography services and Penda Health Services.
• Be flexible to conduct scans in various Penda Medical Centers as assigned.
• Carry out duties in alignment with Penda’s Vision and Values.

Key requirements and attributes 

• Diploma in Diagnostic Radiography/Medical Imaging Sciences
• Valid License to Practice from the relevant regulatory or professional body, if applicable.
• At least 3 years of work experience
• Knowledge of relevant legislation and professional standards
• Computer use skills and experience

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Role Summary:

This is a key clinical position that will provide a critical impact on our ability to provide comprehensive primary care to our patients. We are looking for individuals who can ensure an outstanding patient experience while providing the highest quality Pharmacy services.

Responsibilities:

• Receive and process prescriptions from healthcare professionals, ensuring adherence to Penda policies while dispensing medications to patients.  
• Maintain vigilance over drug storage conditions by recording fridge and room temperatures. Regularly monitor pharmaceutical expiry dates and manage general supplies accordingly.
• Implement strict protocols for the maintenance and documentation of DDA (Dangerous Drugs Act) regulated medications.
• Conduct monthly stock takes in alignment with policy guidelines. Keep a record and manage all drug stocks received from the central store, those issued to clients, and remaining stocks.
• Collaborate with clinical officers to ensure the safe, economical, and rational use of drugs and pharmaceutical products.
• Strive to exceed patient expectations by going above and beyond to meet their needs while maintaining the highest standards of patient dignity and experience.

Key requirements and attributes: 

• Diploma in Pharmaceutical Technology from a recognized medical training institution.
• Be registered with the pharmacy and Poisons Board of Kenya.
• Have a valid Practicing license
• Proficiency in computer application skills
• Minimum of one (1) year experience preferably in a busy hospital setup.
• Great team player who can collaborate with other team members to offer the best outcomes to the patient
• Ability to work under minimum supervision. 
• Strong commitment to the care of patients and great customer service.
• Excellent oral and written communication skills in English & Kiswahili.