Vacancies at Pharo School Nairobi

Duties and responsibilities

Customer Service and Front Office Support

• Welcome and assist parents, learners, visitors, and guests in a professional and friendly manner.
• Respond to telephone, email, and walk-in enquiries and direct them appropriately.
• Support scheduling of appointments, school tours, meetings, and venue bookings.
• Maintain accurate records of enquiries, correspondence, and customer interactions.
• Assist in preparing and distributing school communications and notices.
• Record and track customer concerns, ensuring timely follow-up and escalation where necessary.
• Build positive relationships with parents, learners, staff, and other stakeholders.
• Support front office operations and administrative activities as assigned.

Admissions and Lead Management

• Receive and manage admissions enquiries from phone calls, emails, website forms, social media platforms, referrals, and walk-in visitors.
• Maintain accurate admissions records and prospective learner databases.
• Conduct follow-up calls, emails, and messages to prospective families.
• Track the progress of admissions enquiries from initial contact through enrolment.
• Support school tours, open days, exhibitions, and admissions events.
• Assist with onboarding activities for newly admitted learners and families.
• Prepare admissions reports and updates on enquiry status and conversion trends.

Marketing and Enrolment Support

• Support lead nurturing activities aimed at improving admissions conversion rates.
• Assist in implementing enrolment campaigns and promotional activities.
• Help track enquiry sources and admissions trends.
• Participate in outreach and community engagement initiatives that generate admissions leads.
• Support collection and analysis of admissions and marketing data.
• Contribute ideas that improve customer experience and admissions outcomes.

Digital Marketing and Social Media Support

• Monitor and respond to basic enquiries received through social media platforms.
• Assist in collecting content during school events, activities, and learner engagements.
• Support updating admissions and promotional information on digital platforms.
• Escalate prospective parent enquiries requiring immediate attention.
• Assist in executing social media and digital marketing activities that promote the school's brand and admissions objectives.

Systems and Data Management

• Accurately capture and update learner information in school management systems.
• Support updates of learner records, transport information, and co-curricular activity records.
• Assist with data verification and reporting requirements.
• Ensure admissions and customer records remain accurate, complete, and confidential.
• Adhere to school policies regarding data protection and information management.

Qualifications:

• Recently completed a degree in Customer Service, Marketing, Communications, Public Relations, Business Administration, or related field.
• Recent graduate with practical experience in customer service, admissions, marketing, or client relationship management.
• Experience using social media platforms, customer communication channels, or basic Customer Relationship Management (CRM) systems is desirable.
• Internship, volunteer work or administrative experience is an added advantage.
• Creative, detail-oriented, and able to work under minimal supervision.
• Ability to multitask and deliver within deadlines.

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Duties and Responsibilities

• Plan and deliver age-appropriate, engaging, and child-centered lessons in line with early childhood development principles and the CBE framework.
• Create a safe, inclusive, and stimulating classroom environment that supports exploration, play, and inquiry-based learning.
• Support language development, early numeracy, creative expression, motor skills, and socio-emotional growth.
• Use play-based strategies and real-life experiences to develop key learning outcomes.
• Monitor and document each child’s development and learning progress.
• Identify any developmental delays or learning challenges early and work with support staff and parents for appropriate intervention.
• Maintain accurate records of student learning and communicate regularly with parents and caregivers about each child's progress.
• Organise and participate in parent-teacher conferences and early learning workshops as needed.
• Ensure a clean, organised, and safe learning environment.
• Implement consistent and age-appropriate behavior management strategies.
• Work collaboratively with colleagues to plan and reflect on best practices.
• Participate in professional development workshops and early years training.
• Contribute to school events, open days, and early childhood community outreach programs. 

Qualifications and Requirements

• Bachelor’s Degree or Diploma in Early Childhood Education or a related field.
• Minimum 3 years of teaching experience in an early childhood or pre-primary setting.
• Experience with play-based learning, child-centered pedagogy is a strong advantage.
• Excellent spoken and written communication skills in English.
• Patience, creativity, warmth, and a genuine love for working with young children.

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Duties and Responsibilities 

Teaching and Learning

• Lead and oversee the planning, preparation, and implementation of termly and annual plans, schemes of work, and daily lesson plans across the Pre-School Campus.
• Ensure learning experiences are age-appropriate, play-based, inquiry-driven, and aligned with curriculum expectations and school standards.
• Model excellent teaching practice and support teachers in delivering engaging and developmentally appropriate lessons.
• Ensure effective differentiation to support varying learner needs, developmental stages, and learning styles.
• Promote language-rich environments and early literacy and numeracy development.
• Support implementation of co-curricular, social-emotional, and enrichment programmes.
• Monitor assessment practices and ensure timely recording and reporting of learner progress.
• Ensure learning evidence, learner portfolios, and assessment records are maintained accurately.
• Prepare and submit monthly campus academic updates, achievements, challenges, and recommendations to the Deputy Head Teacher.

Campus Administration and Staff Management

• Coordinate the day-to-day academic and operational running of the Pre-School Campus.
• Prepare and manage teaching timetables and staff duty schedules for the campus.
• Monitor teacher attendance, punctuality, lesson delivery, and classroom effectiveness.
• Supervise and support all Pre-School teaching staff and teaching assistants.
• Allocate responsibilities based on staff strengths and developmental needs.
• Conduct regular lesson observations and instructional coaching.
• Lead staff meetings and professional reflection sessions.
• Identify teacher professional development needs and coordinate training opportunities.
• Participate in staff appraisal processes, induction, and probation management for new staff.
• Promote professionalism and ensure adherence to school policies and code of conduct.
• Serve as the communication link between school leadership and the Pre-School Campus staff.

Curriculum Implementation and Instructional Leadership

• Lead implementation of the Early Years curriculum and ensure alignment with school expectations and quality standards.
• Monitor curriculum coverage and learner developmental outcomes across all Pre-School classes.
• Ensure classrooms maintain high standards in learning environment setup, learner engagement, and instructional resources.
• Support teachers in lesson planning, classroom management, and child-centred instruction.
• Coordinate procurement and effective use of teaching and learning materials.
• Ensure assessment and reporting practices reflect learner growth and developmental milestones.
• Promote innovation and best practice in Early Childhood education.

Learner Welfare and Child Development

• Ensure a safe, inclusive, and nurturing learning environment for all learners.
• Oversee learner welfare, behaviour support, guidance, and age-appropriate discipline practices.
• Monitor learner attendance, transitions, and emotional well-being.
• Coordinate safeguarding measures and ensure compliance with child protection procedures.
• Facilitate early identification of learners requiring additional support and coordinate interventions.
• Promote healthy routines, independence, social skills, and positive learner behaviour.

 Parent and Community Engagement

• Build strong partnerships with parents and caregivers to support learner development.
• Coordinate parent communication and engagement initiatives.
• Facilitate parent meetings, workshops, and learner progress discussions.
• Address parent concerns professionally and in collaboration with school leadership.
• Promote a strong school culture and positive campus experience for families.

General

• Participate in Continuous Professional Development (CPD).
• Foster collaboration and sharing of best practices across campuses.
• Support and participate in school activities and events.
• Maintain accurate documentation and campus records.
• Attend staff and leadership meetings as required.
• Adhere to safeguarding, health and safety, and all school policies.
• Undertake any other duties assigned by the supervisor.

Qualifications & Experience

• Bachelor’s Degree or Diploma in Early Childhood Education, or related field.
• Valid TSC Registration Certificate.
• Minimum 5–7 years teaching experience in Early Years/Pre-School education, including leadership responsibilities.
• Strong knowledge of CBC implementation within Early Years Education.
• STEM experience is an added advantage
• Strong leadership, communication, organisation, and ICT skills
• Demonstrated ability to lead and coach teaching teams.
• Strong planning, organisation, and problem-solving skills.