Vacancies at Rockledge East Africa Limited

Job Duties:

• Understand the assigned job together with any other requirements as requested by the client and guided by internal work instructions.
• Inspecting cargo before, during, and after loading or unloading.
• Assessing the condition, quantity, and quality of cargo.
• Investigating cargo loss, damage, contamination, or shortages.
• Identifying the cause and extent of cargo damage.
• Verifying compliance with shipping, safety, and contractual requirements.
• Collecting evidence through photographs, measurements, samples, and witness statements.
• Preparing accurate, impartial survey reports with findings and recommendations.
• Liaising with ship-owners, insurers, cargo owners, freight forwarders, and port authorities.
• Monitoring cargo handling, storage, and transportation to minimize risk.
• Supporting insurance claims by providing technical assessments and documentation.
• Ensuring inspections comply with relevant industry standards and regulations.
• Advising clients on loss prevention and best practices for cargo handling and storage.
• Lead, train, and mentor interns/junior cargo surveyors, ensuring high performance and adherence to company standards.
• Develop individual performance metrics and drive commitment to and maintenance of outstanding performance.
• Actively contribute towards achievement of company business objectives.
• Always comply to applicable safety rules and operational procedures
• Network, identify, explore and facilitate opportunities for business growth

Job Requirement:

• Minimum of a Degree in any technical field with three (3) years progressive experience preferable in either Warehousing, Shipping & Logistics, Insurance as well Marine Cargo Inspection.
• Thorough, observant and attentive to detail.
• Methodical, with an investigative approach to gathering information.
• Excellent communicators, both verbally and in writing with good command of English
• Capable of understanding technical plans and able to convey complex information clearly.
• Good negotiators, tactful, assertive and persuasive
• Good at managing their time effectively.
• Able to write clear reports and draw simple plans.
• Confident using computers.
• Able to develop strong relationships both internally and externally is imperative

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Job Duties:

• Manage claim files from initial notification through to closure, ensuring accuracy and completeness.
• Develop and implement strategies to improve claims handling efficiency and customer satisfaction.
•  Understand the assigned job together with any other requirements as requested by the client and guided by internal work instructions.
• Establishing contacts with Insured/insurers/consignee and brokers to achieve prompt survey attendance/site visits and timely conclusion of claims.
• Organize and oversee joint surveys to ensure accuracy, thoroughness and timely completion of on-site investigations and damage surveys for claims
• Lead, train, and mentor a team of cargo surveyors, ensuring high performance and adherence to company standards.
• Conduct thorough assessments, gather evidence, interview witnesses, and determine coverage and liable party.
• Coordinate claim surveys for clients in collaboration with our regional network of seasoned surveyors
• Providing reports to clients in standard format and in accordance with corporate quality programs, policies and procedures within agreed timescales.
• Interpret policy wordings and applicable maritime laws, the facts of loss in conjunction with field surveyors’ feedback in order to establish best claims handling approach and make sound coverage decisions
• Use sound communication skills to successfully negotiate recoveries with third parties whilst maintaining accurate account of salvage activity
• Develop individual performance metrics and drive commitment to and maintenance of outstanding performance.
• Actively contribute towards achievement of company business objectives.
• Always comply to applicable safety rules and operational procedures
• Network, identify, explore and facilitate opportunities for business growth

Job Requirement:

• Minimum of a Degree in any technical field with three (3) years progressive experience preferable in either Engineering, Claims Handling, Logistics, Insurance as well Marine Cargo Inspection.
• Thorough, observant and attentive to detail.
• Methodical, with an investigative approach to gathering information.
• Excellent communicators, both verbally and in writing with good command of English
• Good time managers, negotiators, tactful, assertive and persuasive
• Able to develop strong relationships both internally and externally is imperative