Vacancies at Royal Mabati Factory

The Telesales Representative drives sales and delivers exceptional customer service. You will proactively make outbound calls and manage inbound calls to convert prospects into customers and foster strong relationships with existing clients to ensure repeat business. The role will focus on achieving sales targets and providing a customer-centric approach to enhance satisfaction and loyalty.

Key Skills & Qualifications:

• Education: Diploma in a relevant field such as Business Administration, Marketing, Communication, Sales, or related area. (A high school certificate (KCSE) may be acceptable if accompanied by strong communication skills and sales aptitude.)
• 1-3 years of experience in telesales, call centre, telemarketing, or customer Key Skills & Competencies Proficiency in CRM systems and Microsoft Office Suite.
• Excellent verbal and written communication in English (Swahili is often an added advantage).
• Strong persuasion and negotiation skills to close sales and meet targets. Effective telephone etiquette and active listening.

Key Competencies:

• Contact prospective and existing customers to promote products and services.
• Follow up on sales leads and convert them into actual sales.
• Maintain a database of customer information, purchase history, and preferences.
• Handle customer queries and provide product information accurately.
• Meet or exceed monthly and quarterly sales targets.
• Maintain call quality and professionalism at all times.
• Record all customer interactions and sales activities in the CRM system.
• Submit daily call reports, sales updates, and lead status to the supervisor.
• Male candidates who meet the requirements are encouraged to apply.

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The Field Sales Representative will be responsible for driving sales and generating new business opportunities through direct interaction with clients in the field. This role involves actively seeking out new sales leads, meeting potential clients, and maintaining relationships with existing clients to achieve sales targets and contribute to the company's revenue growth.

Qualifications & Experience

• Education: Diploma or Bachelor's Degree in Sales, Marketing, or Business Administration.
• Minimum 2-3 years of experience in field sales or business development.
• Strong communication, negotiation, and presentation skills.
• Proficient in CRM tools and Microsoft Office Suite.
• Self-motivated, results-driven, and willing to travel extensively.

Key Responsibilities

• Conduct field visits, product demonstrations, and sales presentations.
• Follow up on leads, quotations, and ensure timely closure of deals.
• Identify and pursue new market segments and business opportunities.
• Conduct competitor analysis and provide market intelligence reports.
• Educate clients on product features, pricing, and benefits
• Maintain detailed records of sales activities, client visits, and pipeline status.

Skills & Competencies

• Excellent written, verbal and interpersonal skills
• Problem solving skills and multi-tasking capabilities
• Proficiency in Ms Word and Excel
• Customer service orientation during deliveries

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Royal Mabati Factory Ltd is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials. We are seeking to recruit a Business Development Officer to drive market growth, strengthen customer relationships, and expand our client base across key markets.

Key Skills & Qualifications:

• Education: Bachelor's degree in Business Administration, Commerce, Marketing, Sales, or a related field.
• At least 2-3 years' experience in business development, sales, or client relationship management.
• Strong knowledge of B2B and B2C sales processes.
• Experience with CRM systems, proposal writing, and tender preparation.
• Excellent communication, negotiation, and networking skills.
• Ability to analyze market data and prepare reports.

Key Roles

• Conduct market research to identify new customers, markets, and business trends.
• Generate qualified leads through networking, referrals, and outreach.
• Prepare and customize sales proposals, quotations, and tender documents.
• Maintain client relationships and ensure high levels of customer satisfaction.
• Support sales conversion efforts including presentations, negotiations, and follow-ups.
• Track competitor activities and provide insights for strategic decisions.
• Ensure proper documentation of proposals, contracts, and client engagements.
• Collaborate with Sales, Marketing, Finance, and Customer Service teams.
• Prepare and submit timely business development reports.
• Represent the company in exhibitions, events, and networking forums.