Vacancies at SBM Bank

Job Purpose

The overall responsibility of this role is to be responsible for detecting, preventing and monitoring fraudulent activities across various financial and digital platforms. This is a shift-based role, requiring continuous monitoring to ensure timely identification and response to risks. This role is critical in minimizing fraud and physical security losses, maintaining regulatory compliance, and protecting both the Bank and its customers from risks related to fraud and physical security risks.

Key Responsibilities

Fraud Risk Management - 40%

• Review and analyze alerts generated by FMS monitoring system for potential fraud in the bank and escalating high risk cases to the team leader.
• Monitor FRM system activities to generate daily, weekly and/or monthly reports identifying trends and/or potential fraud activities.
• Ensure efficient identification and monitoring of fraudulent transactions.
• Initiate contact between banks & Telcos to verify transactions and resolve fraud-related account issues.
• Flag suspected fraudulent activity through restricting accounts or recall of funds
• Contribute to the review of fraud risk assessments, scenario analysis and new product or change initiative assessments.
• Monitor and report system downtimes or service disruptions by initiating timely incident reports and coordinating with relevant teams to ensure prompt resolution and service restoration.
• Undertake Fraud awareness to facilitate appropriate understanding of fraud prevention and detection across the Bank network.
• Build network with internal and external stakeholders that includes law enforcement agencies, corporate investigators, systems vendors among others

Physical Security Surveillance & Emergency Response - 30

• Real time monitoring of physical security surveillance systems; CCTV, access control, intruder alarms and fire alarms for SBM Bank premises.
• Extract and analyze CCTV footage and access control system logs to reconstruct incidents, identify security breaches, and compile comprehensive investigative reports to support decision-making and incident resolution.
• Respond to emergencies including fire, intrusion or suspicious activities and coordinate with internal teams and emergency services.
• Compile weekly reports on physical security procedures, including daily system tests, access management, and outsourced service provider’s reporting timelines
• Receive, record and escalate incidents related to security, safety, or operations in line with Bank procedures.
• Recording and Documentation: Accurately record and document all incidents, suspicious activities, and system malfunctions in a clear, concise, and timely manner, adhering to the bank's record-keeping policies. This may involve creating incident reports with relevant details and timestamps
• Coordinate the end-to-end payment processing workflow by generating invoices on E-citizen, ensuring accurate completion, submitting to branches for approval, and uploading finalized documents for submission to Accounts Payables for processing
• Monitor and report system downtimes or service disruptions by initiating timely incident reports and coordinating with relevant teams to ensure prompt resolution and service restoration.
• User management of access control systems; biometric, card, alarm and preauthorization of vendors to strategic business locations as per internal protocols.

Reporting and Documentation - 20%

• Regularly update the Blacklist.
• Generate intelligent MIS reports (daily, weekly, and monthly) leveraging data analytics to identify emerging trends, anomalies, and potential fraud/physical security risks.

Collaboration and Compliance - 10%

• Represents the bank in KBA and other fraud management meetings and provide secretariat to the meetings when required.
• Ensure alignment with the relevant legislation and internal governance frameworks.

Key Relationships

Direct Reports to this Position - Outsourced Vendors

Customers of this Position:

• Management and Staff
• Customers
• Security and Fraud Managers/Investigators of Police Services, Directorate of Criminal Investigation, Central Bank of Kenya, Capital Markets Authority, Insurance Regulatory Authority, Commercial Banks and any other institutions as may be required during investigation.

Knowledge, Skills and Experience required for this Role 

• University degree in any of the following specializations: Criminology, Actuarial, Finance, Law, Information Technology.
• The ability to identify, assess, monitor, control and mitigate fraud risks i.e. excellent analytical skills Proficiency in data analytics tools (e.g., Excel, SQL, SAS) and fraud detection systems. The ability to carry out data analysis on large data sets will be an added advantage.
• Proficiency in monitoring surveillance systems.
• Strong communication and report writing skills.
• High ethical standards and ability to handle confidential information.
• Ability to work under pressure in potentially uncomfortable situations.

Competencies required for this Role

• Analytical thinking and attention to detail.
• Team collaboration and stakeholder engagement
• Adhering to principles and values
• Ability to work under pressure and meet tight deadlines
• Presenting and communicating information
• Writing and reporting
• Applying expertise and technology
• Persuading and influencing
• Knowledge of Kenyan banking regulations and fraud typologies
• Stakeholder collaboration and engagement

go to method of application »

Job Purpose:

Responsible for handling a specific portfolio of delinquent (1-90DPD) Term Loan and Overdraft facilities within the Corporate, Retail and SME segments of the Bank, with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure Term Loans portfolio remains profitable in line  with SBM Bank business objectives.

Key Responsibilities

Operational - 55%

• Daily monitoring of allocated portfolio of delinquent term loans and Overdrafts (1-90DPD) facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within pre-determined broad policy guidelines and regulation to minimize credit losses.
• Using existing Collections reports and systems available from time to time, follow up clients within own portfolio to recover arrears.
• Undertake timely collections actions through effective communication and negotiate with customers on their past due facilities while ensuring that subsequent actions on the facilities, if required, are not unduly delayed.
• Quick identification and escalation of Collections exceptions on own portfolio to reporting line that require approval or consideration of alternative recovery actions.
• Constant liaison with the business network to undertake appropriate measures on allocated Collections portfolio to offer alternative solutions for customers.
• Ensure individual performance objectives and measures are agreed with line manager.
• Efficiently maintaining an accurate diary of collections actions undertaken on own portfolio with timely follow-up of due actions.

Relationship Management - 25%

• Respond to customer complaints and queries and escalate unresolved cases for collections management review and advice.
• Application of world class customer service standards always while handling customers issues, walk in customers and customer correspondences assigned on recovery related matters.

Compliance - 20%

While the role holder is expected to apply reasonable judgment to enhance maximization of value for the bank at all times, commitment to guidelines below is  non-negotiable:

• Compliance with the SBM Bank Loss Recognition and forbearance policies
• Compliance with Central Bank’s Prudential Guidelines and Risk Management guidelines
•  Compliance with Consumer Protection Act and Data Protection Act
• Compliance with SBM Bank’s customer service standards, values and habits.

Customers of this Position

All Departments in the Bank

Knowledge: Skills and Experience required for this Role:

• 2 years’ experience in a debt recovery function
• University degree in a Business-related field from a recognized institution.
• Excellent Communication and Negotiation skills

Competencies required for this Role

• Analytical and numerical skills
• Communication skills (written and verbal)
• Inter-personal skills
• Negotiation and Influencing skills
• Spreadsheets/Database Skills
• Planning and personal organization
• Operational excellence
• Service excellence
• Problem solving skills
• Customer handing techniques