Vacancies at SBM Bank

Job Purpose

The overall purpose of this role is to achieve business growth for the Bank by selling products and services to SMEs within assigned market segments and promoting and selling other Bank products and services to enhance value-added relationships with existing customers.

Key Responsibilities

Strategy — 20%

• Support the department in increasing business within the allocated sectors and segments.
• Ensure implementation of the Commercial Banking strategy in line with the assigned sector/segment and aligned to the overall Bank strategy.

Acquisition and Business Development — 30%

• Onboard new customers to grow the Bank’s liabilities, assets and non-funded income (NFI).
• Service existing customers to continuously grow the Bank’s liabilities, assets and NFI.
• Increase product usage among existing customers within the assigned portfolio.
• Increase account activity and utilization among existing customers.
• Ensure continuous engagement with Branch Commercial Banking teams.
• Play a key role in product development relevant to the assigned sector.
• Evaluate credit proposals and ensure credit applications are processed within the Bank’s set turnaround times.
• Effectively manage and expand relationships with existing SME Banking clients and establish new partnerships to ensure business growth and continuity within the assigned sector.
• Drive continuous improvement in customer service and implement effective customer retention strategies within the Corporate Banking framework.

Cross-Selling, Retention and Client Servicing — 25%

• Provide advice on potential financial solutions based on identified customer needs.
• Understand, resolve and, where necessary, escalate client queries in a timely and appropriate manner.
• Analyze customers’ financial requirements and match them with the Bank’s product offerings.
• Grow the Bank’s wallet share within the SME Banking sector and designated portfolio/segment.
• Evaluate credit proposals and ensure credit applications are processed within the Bank’s set turnaround times.
• Develop and maintain strong working relationships with existing clients at key levels to optimize utilization of approved facilities.
• Ensure timely renewal of facilities such as overdrafts and prevent limits from expiring or maturing.
• Ensure effective communication to clients regarding changes to the Bank’s services or products.
• Manage all facilities within the portfolio to maintain an acceptable Portfolio at Risk (PAR).
• Ensure customers maintain active accounts by regularly reviewing account activity and ensuring transactions are consistent with the nature of their businesses.

Leadership — 5%

• Develop the assigned sector business across the country through effective management of Branch Commercial Banking teams.
• Enable Branch Commercial Banking teams to achieve set profitability targets by building, strengthening and maintaining strong client relationships.

Compliance — 10%

• Ensure compliance with internal policies and external regulatory requirements.
• Work closely with Risk and Compliance units to ensure effective controls are in place to mitigate business risks associated with Corporate Banking.

 Talent Management — 5%

• Ensure continuous personal development.
• Support the development of Branch Commercial Banking teams, including effectively charting their career paths.

Other — 5%

• Safeguard and promote the Bank’s image and reputation with the general public.

Key Relationships

Direct Reports

• Relationship Managers
• Assistant Relationship Managers
• Senior Relationship Officers
• Relationship Officers

Key Internal Stakeholders

• SME Clients
• Trade Finance
• Treasury
• Heads of Departments (HODs)
• Regional Managers
• Branches

Knowledge, Skills and Experience Required

• Bachelor’s degree from an accredited university, preferably with a major in Finance, Accounting, Marketing or Economics.
• Excellent interpersonal skills.
• Excellent communication and presentation skills.
• Strong organizing and planning skills.
• Strong information gathering, monitoring and analytical skills.
• Strong problem analysis and problem-solving skills.
• Sound decision-making skills.

Competencies Required

• Emotional Intelligence and the ability to work effectively under pressure.
• Passion for performance, teamwork and achievement in a competitive and dynamic environment.
• Commercial awareness and customer focus.
• Strong internal and external networking skills.
• Delivering Results and Meeting Customer Expectations.
• Achieving Personal Work Goals and Objectives.
• Entrepreneurial and Commercial Thinking.
• Persuasion and Influencing.
• Presenting and Communicating Information Eloquently.
• Relating and Networking.
• Working with People.

Problem Solving

• Ability to maintain a quality asset book.
• Ability to handle customer complaints and expectations diplomatically.
• Ability to foster teamwork with colleagues and promote a positive working environment.
• Ability to conduct oneself professionally while ensuring that the Bank’s image and reputation are protected.
• Ability to analyze statements of accounts and annual financial reports to assess the accuracy and reasonableness of company earnings in relation to the relevant industry and period of analysis.

Accountability

• Ensure timely submission of reports.
• Ensure seamless execution of assigned tasks.
• Ensure adherence to the department’s Service Level Agreements (SLAs).
• Ensure effective customer satisfaction and retention mechanisms are maintained.

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Job Purpose

Responsible for business development functions within Custodial Services.

The overall purpose of the role is to offer custodial services to institutional clients and high-net-worth individuals, as well as drive custodial offerings across the Bank’s business segments, including Corporate, SME and Consumer Banking. The role is responsible for driving profitability and growth, building strong customer relationships, enhancing service excellence and customer loyalty, and maximizing the utilization of the Bank’s custodial products.

The role will also drive business development initiatives to fully utilize the SBM Authorized Securities Dealers (ASD) Licence.

Key Responsibilities

Business Development — 50%

• Develop and maintain a sustainable business pipeline covering institutional clients, pension schemes, Collective Investment Schemes (CIS), fund managers, corporates, SACCOs, investment banks and high-net-worth individuals.
• Drive penetration of Custodial Services and ASD products across the Bank’s Corporate, Commercial, SME and Consumer Banking segments.
• Identify and pursue RFPs, tenders and other business opportunities, ensuring timely and competitive submissions.
• Drive client acquisition, retention, wallet share and cross-selling of Custodial Services, ASD and other relevant Bank products.
• Build and maintain strong relationships with clients and key industry stakeholders to identify and convert business opportunities.
• Participate in the development and execution of new securities products and provide value-added solutions to clients.
• Provide clients with timely market intelligence and information on investment opportunities and securities products.
• Ensure client queries and requirements are logged and responded to within 24 hours, with timely escalation and communication of issues affecting client assets or service delivery.
• Monitor service delivery and continuously improve interdepartmental and client SLAs.
• Grow the Bank’s non-funded income through increased utilization of custody and ASD products.
• Monitor product performance, market trends and client uptake, and recommend initiatives to drive revenue and market penetration.
• Prepare business pipeline, performance and management reports for Custodial Services.

Operational Management — 30%

Account Opening

• Facilitate the smooth and timely opening of custody accounts in liaison with relevant internal departments, ensuring that there is no outstanding documentation.
• Coordinate the onboarding and transfer of client assets from other custodians, stockbrokers and other service providers.
• Ensure new clients are effectively transitioned into custody in accordance with approved procedures and agreed timelines.
• Monitor and maintain agreed client service standards throughout the client lifecycle.

Reporting

• Review client and regulatory reporting packs for assigned accounts on a monthly and quarterly basis for pension schemes and Collective Investment Schemes.
• Participate in quarterly review meetings, AGMs and other engagements with trustees, fund managers, administrators and clients.
• Review audited financial statements together with Custody Operations, Trustees, Fund Managers and Administrators of CIS and pension schemes.
• Prepare business pipeline, performance and management reports for Custodial Services.
• Review client and regulatory reporting packs for assigned pension schemes and Collective Investment Schemes on a monthly and quarterly basis.
• Review audited financial statements and relevant reports in conjunction with Custody Operations, Trustees, Fund Managers and Administrators, and follow up on identified issues.
• Ensure client reporting issues and discrepancies are promptly identified, escalated and resolved.

Corporate Actions

• Ensure timely follow-up with clients who have not provided instructions for voluntary corporate actions.
• Coordinate with Custody Operations and other relevant departments to ensure timely processing of corporate actions and securities transactions.
• Liaise effectively with internal teams and external service providers to ensure adherence to applicable guidelines relating to securities accounts, dematerialization, physical securities and transaction processing.

Risk and Compliance — 10%

• Support the Head of Custodial Services in developing the team and ensuring that efficient operations are managed in strict compliance with applicable local laws, jurisdictions, Bank risk standards and the Custodial Services Policy Guide.
• Support the Head of Custodial Services in managing and directing Operational Risk Management and Controls for the custody service to ensure that the unit achieves a minimum audit rating of 95% or better.
• Ensure that appropriate remedial action is taken in response to audit findings.
• Ensure that regulatory requirements and deadlines are adhered to, with real-time escalation of any potential operational incidents, operational losses or complaints to the Head of Custodial Services.

People Management — 10%

• Establish and maintain effective working relationships with co-workers, supervisors and external stakeholders.
• Maintain regular, consistent and professional attendance, punctuality and personal appearance, and adhere to relevant health and safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Knowledge, Skills and Experience Required

• Bachelor’s degree in any Business-related field from an accredited university.
• At least 5 years’ experience in custodial services, investment banking and relationship management.
• Chartered Institute for Securities & Investment (CISI) qualification.
• Excellent selling and negotiation skills.
• Excellent communication, both written and verbal.
• Excellent interpersonal and stakeholder management skills.

Core Competencies

• Commercial and Entrepreneurial Mindset
• Business Development and Sales
• Relationship Management
• People Management
• Strategic Thinking
• Negotiation and Influencing
• Communication and Presentation
• Customer Centricity
• Risk Awareness and Compliance
• Planning and Organization
• Problem Solving and Decision Making
• Performance and Results Orientation
• Teamwork and Collaboration
• Ability to Work Under Pressure

Direct Reports

• Senior Relationship Officers
• Custody Operations Officers

Key Stakeholders

Internal

• Head, Custody Services
• Custody Operations
• Dealers and Treasury Back Office
• Corporate, Commercial and Institutional Banking Team
• Consumer Banking
• Risk and Compliance
• Legal
• Finance
• Human Resources

External

• Clients
• Regulators and other service providers:
  • Retirement Benefits Authority (RBA)
  • Capital Markets Authority (CMA)
  • Central Bank of Kenya (CBK)
  • Central Depository & Settlement Corporation (CDSC)
  • Nairobi Securities Exchange (NSE)
  • Association of Retirement Benefits Schemes
  • Offshore Investment Managers
  • Custodians Association (Kenya)
  • Fund Managers
  • Pension Fund Administrators
  • Stockbrokers
  • Investment Bankers
  • Global Sub-Custodians
  • External Auditors