Vacancies at Securex

Job Summary

The Customer Relationship Executive will manage and cultivate relationships with existing clients, drive sales initiatives, ensure client satisfaction, retention & growth, and manage collections effectively. The ideal candidate will possess excellent communication skills, strong negotiation abilities, and a strategic mind-set to drive revenue growth while maintaining high levels of client satisfaction

Duties and Responsibilities

• Manage and cultivate relationships with existing clients to ensure satisfaction and retention.
• Serve as the main point of contact for client inquiries, requests, and escalations, providing timely and effective resolutions.
• Position & identify opportunities to sell, upsell and cross-sell products and services to existing clients to drive revenue growth.
• Collaborate with the sales team to develop and implement strategies for acquiring new clients and expanding business opportunities.
• Conduct sales presentations, demonstrations, and negotiations to secure new business and meet sales targets.
• Monitor and track sales performance metrics, including client acquisition, retention, and revenue generation, customer satisfaction and churn.
• Handle customer support inquiries via phone, email, or chat, providing accurate information, troubleshooting assistance, and issue resolution.
• Manage collections activities, including following up on overdue payments, negotiating payment terms, and escalating unresolved issues as needed.
• Maintain accurate and up-to-date client records, including contact information, sales activities, and interactions.
• Prepare regular reports and updates on sales performance, customer satisfaction, and collections activities for management review.
• Stay informed about industry trends, market conditions, and competitor activities to identify opportunities and mitigate risks.
• Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to ensure alignment and support business objectives.
• Adhere to company policies, procedures, and ethical standards at all times.

Minimum Requirements and Competencies

• 3-5 in a year’s contact center environment of related experience in Service sector
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Proven experience in account management, sales, customer support, or a related field.
• Strong interpersonal skills and the ability to build and maintain relationships with clients. Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
• Strong problem-solving skills and the ability to think critically and analytically.
• Demonstrated ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

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Job Summary

To identify new business opportunities, Projects seeking Electronic Security solutions, building client relationships, and supporting senior sales staff in promoting and selling Electronic Security Solutions

Duties and Responsibilities

Sales & Business Development

• Assist in generating leads and identifying potential clients.
• Conduct market research to understand customer needs and industry trends.
• Engage in cold calling, networking, and follow-ups to develop a strong sales pipeline.
• Support senior sales representatives in achieving sales targets and closing deals.

Client Engagement & Relationship Management

• Build and maintain relationships with prospective and existing clients.
• Provide clients with Solution demonstrations and presentations.
• Assist in preparing sales proposals, quotations, and tenders.
• Address client inquiries and support the sales process from prospecting to post-sale follow-up.

Product Knowledge & Sales Support

• Learn and maintain up-to-date knowledge of security technology solutions including Parking Management systems, Fire detection systems, BMS systems, surveillance systems, access control, intrusion detection, and Scanning & screening equipment etc.
• Collaborate with the technical team to understand product specifications and client requirements.
• Support the senior sales team in delivering sales presentations and attending client meetings.

Administrative & Reporting Tasks

• Maintain accurate records of sales activities in the CRM system.
• Prepare regular sales reports and provide updates on lead conversion.
• Assist in coordinating sales and marketing campaigns.

Minimum Requirements and Competencies

• Diploma or Bachelor’s degree in Business, Sales, Marketing, or a related field.
• 1-2 years of sales experience, preferably in technology or security solutions
• Fresh graduates with a strong interest in sales will also be considered
• Basic understanding of security technology (CCTV, access control, alarms, perimeter security) is an advantage
• Strong communication and negotiation skills.
• Ability to build and maintain relationships.
• Goal-oriented and self-motivated.
• Excellent organizational and time-management skills.
• Proficiency in Computer skills.