Customer Relationship Executive at Securex

Job Summary

The Customer Relationship Executive will manage and cultivate relationships with existing clients, drive sales initiatives, ensure client satisfaction, retention & growth, and manage collections effectively. The ideal candidate will possess excellent communication skills, strong negotiation abilities, and a strategic mind-set to drive revenue growth while maintaining high levels of client satisfaction

Duties and Responsibilities

• Manage and cultivate relationships with existing clients to ensure satisfaction and retention.
• Serve as the main point of contact for client inquiries, requests, and escalations, providing timely and effective resolutions.
• Position & identify opportunities to sell, upsell and cross-sell products and services to existing clients to drive revenue growth.
• Collaborate with the sales team to develop and implement strategies for acquiring new clients and expanding business opportunities.
• Conduct sales presentations, demonstrations, and negotiations to secure new business and meet sales targets.
• Monitor and track sales performance metrics, including client acquisition, retention, and revenue generation, customer satisfaction and churn.
• Handle customer support inquiries via phone, email, or chat, providing accurate information, troubleshooting assistance, and issue resolution.
• Manage collections activities, including following up on overdue payments, negotiating payment terms, and escalating unresolved issues as needed.
• Maintain accurate and up-to-date client records, including contact information, sales activities, and interactions.
• Prepare regular reports and updates on sales performance, customer satisfaction, and collections activities for management review.
• Stay informed about industry trends, market conditions, and competitor activities to identify opportunities and mitigate risks.
• Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to ensure alignment and support business objectives.
• Adhere to company policies, procedures, and ethical standards at all times.

Minimum Requirements and Competencies

• 3-5 in a year’s contact center environment of related experience in Service sector
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Proven experience in account management, sales, customer support, or a related field.
• Strong interpersonal skills and the ability to build and maintain relationships with clients. Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
• Strong problem-solving skills and the ability to think critically and analytically.
• Demonstrated ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.