Vacancies at Speedaf Express

Responsibilities:

• Handle customer inquiries promptly and professionally through phone, email, and chat channels.
• Provide accurate information about our services, pricing, shipping timelines, and order status.
• Assist customers in tracking their shipments and address any delivery-related concerns.
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution whenever possible.
• Collaborate with other departments to escalate and resolve complex customer queries.
• Maintain a high level of product and industry knowledge to effectively address customer needs.
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Requirements:

• 1-2 years of experience in customer service.
• Bachelors Degree in a Business related course
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in using customer service software and CRM systems.
• Enjoy The Speed www.speedaf.com

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Objectives of this role

• To acquire targeted business clients by actively optimizing pipelines and sourcing new leads until they are engaged.
• Maintain relationships with existing clients
• Conduct market research (analyze competition landscape and the efficiency of sales

Responsibilities

• Create and execute strategic sales plan that expands the customer base and extends the company's regional market research.
• Prospect, develop and qualify leads to produce high quality business opportunities, building and maintaining own sales pipeline.
• Analyze and position for new opportunities, pursue and develop prequalification documents and develop high quality proposals for new business.
• Plan and execute structured customer visits to ensure pitching for new business as per the projected pipeline sales with clear objectives and progress reports.
• Establish, develop and maintain positive partnerships with clients, partners and stakeholders to help close more business.
• Ensure inflow of new and repeat business in line with set targets

Requirements

• Bachelor's Degree in Sales and Marketing or any related field
• 2-3 years hands on experience in sales preferably in the Courier Industry
• Experience in the Courier industry is an added advantage