Vacancies at Strathmore University

Basic job summary:

The Job holder will be responsible for assisting the Restaurant Supervisor in delivering an exceptional Food and Beverage Service experience to university guests, students and staff members in a manner that is prompt, courteous, and efficient.

Duties & Responsibilities:

• Serve food and beverages to guests as per duty Rota, ensuring first class service to all customers.
• Ensure cleanliness and orderliness in the food service area at all times to maintain high standards of food hygiene as per the stipulated standards.
• Refill serving stations or dining areas with food and supplies such as beverages, food, cutlery, napkins and linens when necessary.
• Provide customers with general information or assistance on the menus upon request
• Co - ordinate with the chefs and cashiers to ensure smooth operation and guest satisfaction
• Clean tables and counters after guests have finished dining.
• Adhere to grooming and appearance standards consistently
• Arranging and setting up tables for special request functions, ensuring that all events are set by the guidance of functions checklist.
• Handle special requests and dietary requirements, communicating them effectively to the kitchen staff where applicable. Ole Sangale Rd, Madaraka Estate P O Box 59857-00200 Nairobi, Kenya
• Work closely with kitchen staff, baristas, and other waiters to ensure smooth operation and guest satisfaction.
• The post holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Head of Department.

Minimum Academic Qualifications:

• Diploma in Food Production, Food and Beverage, or any other related field from a recognized institution

Experience:

• At least 2 years relevant work experience in a busy environment

Competencies and Attributes:

• Strong analytical skills
• Attention to details
• Excellent communication skills
• Good understanding of MS Suite

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Basic job summary:

The Job holder will be responsible for assisting the waiters/waitresses at the service area and ensuring that the restaurant is in order and tidy at all times.

Duties & Responsibilities:

• Prepare the restaurant for daily operations and ensure its stocked with supplies
• Take orders and serve customers
• Remove plates and crockery that may be left on the tables by customers
• Clear tables and counters after customers have finished
• Clean the restaurant as needed
• Thoroughly clean the restaurant, service line and fridges on weekly basis
• The post holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the restaurant supervisor.

Minimum Academic Qualifications:

• Certificate in Housekeeping Course or a related course from a recognized institution

Experience:

• At least 2 years work experience in a similar role

Competencies and Attributes

• Good Communication Skills
• Good Interpersonal Skills
• Analytical Skills
• Time Management Skills
• Problem Solving Skills
• Organization and Planning Skills

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Basic job summary:

The Job holder will be responsible for assisting the Operations Manager in the timely provision of food and beverages at the special functions and the restaurants while maintaining a clean environment.

Duties & Responsibilities:
Staff Management

• Supervise and coordinate the activities of restaurant staff, including servers, and stewards.
• Schedule shifts and assign tasks to ensure adequate staffing levels during peak and offpeak hours.
• Train new employees on restaurant policies, procedures, and customer service standards.
•  Monitor staff performance, provide feedback, and conduct performance reviews.

Customer Service

• Ensure that customers receive high-quality service and address any complaints or issues promptly.
• Greet and interact with customers to ensure a positive dining experience.
• Handle special requests and accommodate dietary restrictions or allergies as may be required from time to time.

Operations Management

• Oversee the day-to-day operations of service of food and beverage and ensure efficiency and effectiveness.
• Monitor inventory levels of food, beverages, and supplies, and place orders as needed.
• Ensure that the restaurant complies with health and safety regulations and standards.
• Conduct regular inspections to ensure cleanliness and organization in all areas of the restaurant.

Financial Management

• Assist in managing the restaurant's budget and controlling costs to maximize profitability.
• Monitor sales and revenue and prepare financial reports for management.

Quality Control

• Ensure that food and beverages are prepared and served according to the restaurant's standards.
• Monitor portion sizes and presentation to maintain consistency.
• Address and resolve any issues related to food quality or preparation.

Event Coordination

• Plan and coordinate special events, private parties, and catering orders.
•  To record all events details via the events system for reconciliation purposes by the finance team.
• Work with customers to customize menus and ensure successful event execution

Marketing and Promotion

• Assist in implementing marketing strategies to attract new customers and retain existing ones.
• Promote special offers, seasonal menus, and events to increase sales and customer engagement.

Record Keeping

• Maintain accurate records of sales, inventory, employee performance, and customer feedback.
• Prepare reports for management to review operational performance and areas for improvement

Minimum Academic Qualifications:

• Diploma in Food Production, Food and Beverage, or any other related field from a recognized institution
• Professional course in leadership will be an added advantage

Experience:

• At least 2 years relevant work experience in a busy environment with at least 2 in a supervisory role

Competencies and Attributes

•  Strong analytical skills
• Attention to details
• Excellent communication skills
• Good understanding of MS Suite