Vacancies at Sun King (Formerly Greenlight Planet)

About the role:
The shop experience manager will engage with customers, effectively showcase Sun King products, and drive sales. This role is essential in creating a positive customer experience and achieving sales targets through activities within and outside the experience center.

What you would be expected to do:

Sales achievement: 

• Meet or exceed sales and collection targets established and set on 2nd of every month by your Business Manager. Provide daily, weekly and monthly updates on sales , Customer issues and resolutions, as desired and set with your Business Manager. 
• Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with brand Ambassadors and team managers in the optimized shop.
• Develop and Implement sales strategies and participate in promotional events to increase traffic to the store, sales and products awareness .
• Maintain a customer pipeline from the walk-in clients to ensure prospective conversions 

Product Knowledge:

• Develop and maintain thorough knowledge of Sun King product range to effectively advise customers.
• Conduct periodic product knowledge refresher for the brand ambassadors working in the store and key areas of marketing activities around the store

Customer Service: 

• Provide exceptional service, answering customer queries and offering solutions.
• Escalate pending customer issues to higher authorities for purposes of login and resolution
• Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance.

Relationship Building: 

• Establish and maintain positive relationships with customers to encourage repeat business.

Feedback Collection:

• Gather customer feedback and relay it to the management for service improvement.

Stock Management: 

• Receive store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the store
• Team up with the warehouse team for inventory stocking based on the planned activities and demand.
• Manage all the merchandise present at the shop and adhere to the laid down issuance procedures.
• Manage any reverse logistics that might be required

Asset Management: 

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Reporting: 

• Reconcile all the payments made through Mpesa, PDQ and any other authorised means as per standard operating procedures.
• Prepare and submit regular and ad hoc reports on.
• Stockholding - weekly.
• Store management – System failures, Alarm performance, repairs, security issues etc.
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products availability in the related field activities

Store Management: 

• Store keys ownership, arming and disarming the alarm system by ensuring full safety adherence as per standard operating procedures.
• Coordinate cleaning of the shop and all the products on display on a daily basis.
• Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance: 

• Track and update the headquarters on any changes in regulation that affect the store operations.

Budgeting and Cost Tracking: 

• Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time.

You might be a strong candidate if you:

• A Degree from a recognized institution.
• At least two years of experience in a similar role – preferably in a customer-facing and stock management role.
• Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
• Familiarity with POS system and strong computer skills – MS Excel skill is mandatory.
• Have experience in the use of technology – smartphone and web-based applications.
• Knowledge of current sales trends and effective sales techniques
• A high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

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About The Role:
The User Experience Product Manager – PAYGo Phones will own the product experience for Sun King’s pay-as-you-go financed smartphone customers and the sales agents, retailers, and field staff that enable the Smart Phone business across Sun King’s markets, from customer acquisition to activation, usage, and throughout the customer lifecycle. The role is accountable for ensuring low-friction customer journeys, robust agent and field-team tools, scalable technical integrations, and efficient commercial processes that facilitate lead generation, conversion, and retention. By bridging the gap between hardware, financing, and sales operations, this role ensures our digital funnel and field tools are optimized.

What you would be expected to do:

Customer Experience & Lifecycle

• Design and improve the experience a customer has from first contact with the programme through to completing their repayment and beyond.
• Map the full customer journey: discovery, application, credit assessment, activation, repayment, customer assistance, and upgrade.
• Identify and systematically reduce friction at every step — particularly in sign-up, identity verification, and device activation.
• Design the post-purchase lifecycle: repayment communications, customer assistance flows, and retention pathways.
• Ensure the experience is accessible and appropriate for users with varying levels of digital literacy and internet access.

Field Agent Experience & Tools

• Research how agents work on the ground — their daily workflows, pain points, and opportunities within their current tools.
• Design and improve the mobile apps and dashboards agents use to prospect, onboard customers, process sales, and track performance.
• Build a streamlined recruitment-to-first-sale experience for new agents joining the network.
• Ensure agent tools are fast, simple, and reliable in low-bandwidth environments across 11 markets.
• Create feedback loops so agent insight from the field continuously informs product prioritization.

Internal Field Staff Experience

• Examine how field staff assist agents — what information they need, how they access it today, and where gaps exist.
• Design and improve the internal tools field staff use to monitor agent activity, identify underperformers, and intervene early when an agent is struggling.
• Build visibility dashboards that surface the right signals — activation rates, repayment trends, agent productivity, stock levels — so field staff can prioritize their time in the field.
• Create feedback channels so field staff can surface product issues, market-specific barriers, and on-the-ground insight back to the product team.

Device Management

• Define the user experience of MDM: how customers are notified, what they can still access during a restriction, and how they restore full access.
• Own the MDM product roadmap: notification design, restriction framework, edge-case handling, and market-specific configuration policies.
• Work with credit, legal, and customer experience teams to ensure MDM policies are fair, transparent, and compliant across markets.
• Use research and data to examine how MDM events affect customer behaviour and repayment patterns.

Funnel Performance & Insight

• Define and track key experience metrics across all three user groups: customer activation rates and repayment behaviour, agent onboarding time and productivity, and field staff productivity.
• Use funnel data, drop-off reviews, and qualitative research to build a complete picture of where the experience breaks.
• Run structured experiments to test improvements and measure their impact.
• Communicate insight across the business — with commercial, operations, engineering, and country teams — so user experience evidence informs broader business choices.

You might be a strong candidate if you have:

• 8–10 years in UX product management, digital product ownership, or a closely related role — with clear examples of owning user experience end-to-end.
• Experience designing for multiple, distinct user groups simultaneously — ideally including both consumers and operational/field users.
• Track record of conducting or commissioning user research and translating findings into product improvements.
• Experience working in mobile-first, low-bandwidth or emerging market environments is a strong advantage.
• Background in consumer finance, telecoms, device financing, or distribution-heavy businesses is an advantage — but not essential.
• Experience working across multiple countries or markets with different regulatory and cultural contexts.
• A degree in design, business, technology, or a related field — or equivalent professional experience.

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About the role:
Sun King Store Executive will ensure that the overall performance targets of the Sun King Stores in the area are met, both in terms of quality and quantity.

What you would be expected to do:

Stock Management: 

• Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting: Prepare and submit regular and ad hoc reports on

• Stock holding - weekly
• Store management – System failures, Alarm performance, repairs, security issues etc
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products availability in the field

Asset Management: 

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management: 

• Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance: 

• Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance: 

• Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team managers in the AHQ.

Budgeting and Cost Tracking: 

• Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time

You might be a strong candidate if you:

• Hold a Degree/ Diploma or equivalent from a recognized institution.
• Possess at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
• Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
• Have strong computer skills – MS Excel skill is mandatory.
• Have experience in the use of technology – smartphone and web-based applications.
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.