Vacancies at Zeno

The Role

Zeno is looking for a skilled Energy Technician to help deploy, operate, and maintain our battery charging network in Kenya. This network powers the batteries used in Zeno’s electric motorcycles. You will work closely with our Country Manager and engineering team to install and maintain equipment, troubleshoot issues, and ensure high network uptime.

Key Responsibilities

• Site Preparation & Installation
  • Assist in preparing new locations for battery swap stations and EV chargers.
  • Install, connect, and test EV charging hardware following safety standards and local electrical codes.
• Maintenance & Troubleshooting
  • Perform regular inspections and preventive maintenance to keep equipment running at peak performance.
  • Diagnose and repair faults in charging infrastructure quickly to minimize downtime.
  • Respond to urgent maintenance requests.
• Utility & Site Coordination
  • Work with power utility teams to set up new connections and coordinate service upgrades.
  • Maintain positive relationships with commercial site owners and address operational concerns.
• Technical Documentation
  • Keep accurate records of installations, maintenance, and repairs.
  • Report performance issues and recommend improvements.

Qualifications

• Diploma or Degree in Electrical Engineering or related field.
• Qualified electrician; solar PV certification (T3) is an advantage.
• 2+ years’ experience in electrical installation or maintenance; solar or EV charging experience preferred.
• Knowledge of electrical systems, load calculations, and safety standards.
• Ability to read electrical diagrams and technical manuals.
• Strong problem-solving skills and attention to detail.
• Willingness to travel to different sites within Kenya.

Benefits

• Competitive salary.
• Company-sponsored healthcare.
• Work with an international team driving a trillion-dollar shift to clean transport.

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The Role
Zeno is seeking a highly organized, detail-oriented Network Operations Senior Associate to monitor and support the performance of our energy network across Kenya. This role sits at the intersection of data, operations, and customer support — ensuring our battery swap and charging network runs reliably while delivering a best-in-class customer experience.

You will be responsible for real-time monitoring of network health, responding to customer issues (inbound and outbound), and structuring feedback loops from the field to drive continuous improvement. This role is critical to maintaining uptime, identifying issues early, and ensuring our customers can always rely on Zeno’s energy network.

What You’ll Do:

Network Monitoring & Data Operations

• Monitor live network performance across swap stations and charging infrastructure (availability, uptime, SoC, throughput).
• Track and analyze key operational metrics (e.g. red/amber/green states, swap success rates, downtime).
• Build and maintain dashboards and reporting tools to surface insights and enable rapid decision-making.
• Identify patterns, anomalies, and recurring issues, and escalate proactively to relevant teams.

Customer Support (Inbound & Outbound)

• Handle inbound customer queries related to energy access, swapping, charging, and network issues.
• Proactively reach out to customers affected by outages or poor experiences to resolve issues quickly.
• Coordinate with field teams to ensure rapid resolution of on-ground issues.
• Deliver a high-quality, responsive support experience for Zeno riders.

Feedback & Issue Management

• Organize and structure all inbound feedback from customers, field teams, and partners.
• Categorize and track issues (technical, operational, customer experience) to ensure clear visibility.
• Maintain a centralized log of issues and resolutions to improve institutional knowledge.
• Work closely with product, engineering, and operations teams to close feedback loops and improve systems.

Operational Coordination

• Support daily operations of the energy network by coordinating across infra, service, and customer teams.
• Help ensure network SLAs are met (availability, uptime, restoration times).
• Assist in incident management and communication during outages or disruptions.

What You Bring:

• 2–5 years of experience in operations, network monitoring, customer support, or data-driven roles.
• Strong analytical mindset with comfort working with data, dashboards, and operational metrics.
• Extremely organized with the ability to track multiple issues, workflows, and stakeholders simultaneously.
• Excellent communication skills — able to interact with customers, field teams, and internal stakeholders clearly and effectively.
• High ownership and responsiveness — you move quickly and follow through on issues end-to-end.
• Deep experience with tools such as Excel/Google Sheets, dashboards, CRMs, or ticketing systems is a plus.
• Comfort working in a fast-paced, field-heavy environment with real-time problem solving.

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

Zeno is seeking an experienced and detail-oriented Inventory Manager to manage inventory control, optimization, and execution across multiple locations in Kenya. This role is critical to ensuring the availability of parts, spares, and finished goods that support Zeno’s production, aftersales, and field operations. This role will cover inventory across all of Zeno’s hardware products and you will implement systems that ensure inventory accuracy, reduce excess stock, and create scalable foundations for Zeno’s growing business.

What You’ll Do:

• Inventory Ownership - Own end-to-end inventory management, including receiving, storage, stock reconciliation, and dispatch of components and finished goods.
• Inventory Tracking - Establish and implement robust processes for inventory tracking, cycle counting, and audits to ensure accuracy. Design and implement dashboards and reports to enable data-driven inventory planning and decision-making.
• Inventory Management - Optimize inventory levels to support production, aftermarket service, and field operations while reducing working capital locks.
• ERP implementation - Implement digital inventory tools/ERP systems to drive real-time visibility and forecasting.
• Spares planning - Manage spares planning and logistics to provide timely support to service and field teams in Kenya and other regions.
• Collaborate with supply chain, production, and logistics teams to ensure smooth material flow.

What You Bring:

• 5+ years of experience in inventory management, preferably in automotive industry. 
• Strong understanding of warehouse operations, materials management, and supply chain fundamentals. 
• Proven experience implementing and operating ERP or digital inventory management tools
• Demonstrated ability to manage multi-location inventory and field logistics across geographies. 
• Excellent coordination and communication skills with cross-functional teams including supply chain, production, logistics, and service. 

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!