Business Development Executive Job at Virtual HR

Business Development Executive

Principal Accountabilities:

• Conduct market research on the industry and region to ensure customer needs and requirements are exceedingly met.
• Develop  and  Maintain  acceptable  performance standards  as  per  the  set  MPL  with effectiveness, efficiency and quality.
• Hold weekly sales and marketing meetings to evolve viable working strategies and plans for the department
• Address all customer complaints on time and efficiently.
• Deliver extraordinary customer  care  by responding  to  queries  concerning  customer accounts and growing and nurturing customer relationships
• Document necessary account information and offer solutions that benefit the customer.
• Plan documented and measurable routine customer care visits.
• Conduct formal client’s satisfaction survey on semi-annual basis for all clients and followup on recommended actions.
• Conduct security survey and crime audits for all assignments and formally advice clients on how to beef up their security.
• Conduct client training and sensitization on security awareness.
• Provide training and support to the security personnel to ensure sales and service targets are met.
• Hold  regular  meetings  with  Field  Officers  and  security  officers  to  monitor  client satisfaction.
• Train security personnel on quarterly basis on security and customer care.
• Daily perusal through the O.B to identify SWOTS that affect customer service levels by tracking trends and developing effective responses based on root causes.
• Advice DMD on the issues pertaining to viable projects and undesirable clients.
• Lay foundations for conducting regular security  surveys,  audits,  design  appropriate assignment instructions, investigations and the compilation of the resultant findings.
• Making monthly projections every month on the prospects, confirmed contracts and clients’ complaints as well as other development.
• Maintain a data base of all existing and potential clients and networks
• Come up with cost effective measures of expanding the business

Key Skills and Qualifications:

• A Diploma / Higher Diploma / Bachelor’s Degree in related field
• At least 5 years’ experience in sales and marketing in various fields with at least 2 years’ experience in the security industry
• Experience with manned security solutions, electronic alarms, access control equipment, C.C.T.V and other sophisticated equipment.
• Comprehensive understanding of the National and international security environment and of the criminal procedure code, Evidence Act, penal code and Employment Act of Kenya.
• Certificate of good conduct from Kenya police and a valid driving license
• High integrity with excellent team and other interpersonal skills
• Proven management  and communication skills excellent decision making, communication, planning, organizational, analytical skills including presentation, report writing and computer skills.
• Flexible on both day and night schedules and weekend and travel availability is required.
• Exceptional listening and relationship building skills.
• Passion for serving customers with proactive solutions that grow solutions.