• Career Opportunities at Proctor and Allan (EA) Ltd

  • Posted on: 15 November, 2016 Deadline: 21 November, 2016
  • View Jobs in Food Services View All Jobs at Proctor and Allan (EA) Ltd
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  • Proctor and Allan (EA) Ltd was incorporated in April 1999 after the acquisition of Proctor & Allan (EA) Ltd., from Unga Group Ltd, by a group of investors and The Acacia Fund. Proctor & Allan Ltd has been in operation since the 1940′s.

    Proctor & Allan (EA) Ltd has been a leading manufacturer of nutritious food products in ‘Eastern Africa’. These products are marketed under Proctor & Allan brand name, KiddosTM   , Nutri-richTM    and Country StyleTM

    Customer Service Representative

     

    Key Responsibilities:

    Customer Relationship Management

    • Efficient Complaints Handling; Track and maintain records for all the complaints received.
      Give feedback in writing to customers for all the complaints raised;
    • Analyse the complaints on a monthly basis and identify long-term solutions.
    • Ensure clear communication when talking with the customers;

    Efficient Order Processing

    • Include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork;
    • Maintain proper records for all orders received;
    • Speed of invoicing

    Assisting in Sales

    • Confer with customers by telephone or in person in order to provide information about products and services;
    • Selling the company’s products provide product or service information to assist customers in making a decision about a product to buy; help generate sales leads.
    • Efficient telesales

    Market Returns

    • Efficient Returns Handling Procedure;
    • Ensure that the returns procedure is adhered to at all times – approvals should be considered before bringing back the products.
    • Handling Problems –customer inquiries & complaints in accordance with the company’s guidelines and policies;  send customers their replacement products or reverse erroneous fees.

    Education

    • Education qualifications required: For acceptable performance the position requires a Diploma in Sales & Marketing, Customer Service or related.
    • Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test

    Work Experience

    • At least 3 years of experience in an FMCG environment and customer service department

    Others competencies

    • Good interpersonal skills
    • Coordinating and organizing ability
    • Active listening and attention to detail
    • Analytical skills
    • Negotiating Skills
    • Excellent selling skills
    • Assertive
    • Solution oriented

    go to method of application »

    Sales Representative

     

    Key responsibilities:

    Targets – Set monthly targets & develop a work plan to achieve products sales targets and the KPI for each distributor in line with company expectations; responsible for distributors support towards meeting their set objectives and performance targets.

    General Reporting – Ensure that all necessary reporting is prepared in a simple and effective manner to enable accurate and informed decisions to be effected by management; submitting activity and results reports- daily call reports, weekly work plans, and monthly and annual territory analyses.

    Leadership – Demonstrate good people management skills in order to motivate & lead a team to achieve the set objectives of the company; demonstrate strong management skills in order to manage and motivate distributors on selling Proctor-Allan products as their principle income driver.

    Intra-company – Liaise with other sales & intra company depts. to ensure that that there is a coherent and effective execution of activity into the market place

    Distributorship Relations – Be responsible for the whole relationship between Proctor-Allan and all its distributors within the designated territory, Arbitrate where necessary; Effectively utilize the distributor organization and their sales channels to drive sales through various promotional activities.

    Market Intelligence – Provide regular market intelligence and competitor developments to the management; Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Recommends changes in products, service, and policy by evaluating results and competitive developments

    Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors; Ensure timely collection of debt.

    Customer Service – Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

    Contributes to team effort by accomplishing related results as needed.

    Education

    Education qualifications required: For acceptable performance the position requires a Diploma in Sales & Marketing
    Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test

    Work Experience

    At least 2 years of experience in a similar position in food manufacturing concern.

    Others competencies

    • Action oriented
    • Enthusiasm
    • Selling skills – Negotiation, Self-Confidence, and Presentation Skills.
    • Time management & good in planning
    • Drive for results
    • High level of integrity , ethics & values
    • Good interpersonal skills and above all, a team player.

    Method of Application

    Do you have the above qualifications and are able to perform the indicated duties with minimum supervision? If yes, kindly send your application to [email protected] by Monday 21st November 2016.

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