• Job Opportunities at Booking.com

  • Posted on: 29 December, 2016 Deadline: Not Specified
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  • Booking.com B.V. (the company behind Booking.com™) is registered and based in Amsterdam, the Netherlands ("Booking.com", "we", "us" or "our"), from where it renders an online accommodation reservation service (the "Service") on its website (the "Website"), and is supported internationally by its local group companies (the "support companies"). The support companies provide only internal support to Booking.com B.V. The support companies do not render the Service and do not own, operate or manage the Website or any other website.
     

    Account Manager Amharic - Kenya

     

    This full-time position will be based in our new office in the Nairobi office.

    B.responsible

    • Support Booking.com BV’s – strategy for hotel availability and supply within Kenya
    • Promote the Booking.com BV brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country
    • Responsible for area coverage
    • Inform hotels and advise on allotment, availability and supply
    • Rate checks and competitor checks
    • Liaison person for hotels to contact when they have questions
    • Providing hotels with information and advice by mail and email, including follow-ups
    • Follow up on cancellations and evaluations
    • Accompany and train hotels on how to use Booking.com’ s extranet and rates & availability system
    • Support hotels with regards to Booking.com’ s on-line system
    • Organize and coordinate Tourist Trade Fair visits to liaise with hotels
    • Check statistics in the control room and follow up
    • You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV

    B.Skilled:

    • 2 years of experience in a relevant account management function;
    • Fluent in Amharic and English.
    • Affinity/experience within e-travel and/or hotel/travel industry;
    • Pro-active, sense of responsibility, friendly and can work independently;
    • Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
    • Great face-to-face and telephone communication skills;
    • Team player, motivated and enjoys to work in e-travel and hospitality;
    • Business focused;
    • Positive attitude;
    • Hotel School or University background preferred;
    • Driver’s license;
    • Availability to travel 50% of the time;
    • You already have a work permit to work in Kenya.

    B.offered

    We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits.

    Coordinator Swahili

     

    This a temporary full-time position will be based in our Nairobi office.

    B. Responsible

    • Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of Booking.com BV’s business
    • Support Booking.com BV in building productive relationships with partners to ensure that they offer the best availability and rate structure
    • Identify opportunities for partners that will help improve Booking.com BV’s business by using its internal tool of priority setting
    • First point of contact for key local accommodation partners, answering questions and queries, taking action as needed
    • Participation in weekly team learning in your office
    • Advise accommodation partners regarding their (potential)web pages on Booking.com BV’s website and how they can amend data with respect to  supply, availability, specials, promotions
    • Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable
    • Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website
    • Verify that the website has accurate information on properties and pictures of newly registered accommodations
    • Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system
    • Providing properties with information and advice mainly by phone, including follow-ups
    • Looking after IT/administrative related tasks
    • In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations
    • Conduct daily/weekly rate and availability checks on various platforms
    • Assist in the preparation of market visits, operational planning and projects
    • Support Customer Service, assisting in additional tasks and projects when needed
    • You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

    B.Skilled

    • Great face-to-face and telephone communication skills
    • Fluent English and Swahili speaker and writer
    • Affinity/experience within e-travel and/or hotel/travel industry is a plus
    • Pro-active, sense of responsibility and can work independently
    • Ability to persuade and convince partners on the phone to implement suggestions
    • Quick and resourceful, flexible, accurate, strong analytical and an eye for detail
    • Team player, motivated and enjoys to work in e-travel and hospitality
    • Business focused
    • Positive attitude
    • Hotel School or University background preferred
    • You already have a work permit to work in Kenya

    Coordinator French

     

    This is a temporary full-time position will be based in our Nairobi office.

    B.responsible

    • Provide properties with information and advice via phone and email
    • Clean databases
    • Call newly registered to help them become open bookable on the website
    • Call existing partners who are not bookable and help them to become open bookable
    • Verify that the website has accurate information on properties and pictures of newly registered partners
    • Advise properties regarding their webpages on the Booking.com website and on how they can amend data with respect to supply, availability, specials, promotions

    B.skilled

    • Fluent English and French speaker and writer
    • Affinity/experience within e-travel and/or hotel/travel industry
    • Pro-active, sense of responsibility, self-motivated and able to work independently
    • Quick and resourceful, flexible, accurate and an eye for detail
    • Excellent telephone communication skills
    • Team player, motivated and enjoys to work in e-travel and hospitality
    • Business focused
    • Positive attitude
    • You already have a permit to work in Kenya

    B.enefits and opportunities

    • Work in a modern office, in an international environment
    • Work during office working hours (Monday to Friday, public holidays are off)
    • Opportunity to be considered for permanent role in the future
    • Joining the monthly team get-together events

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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