Job Opportunities at Booking.com

This full-time position will be based in our new office in the Nairobi office.

B.responsible

• Support Booking.com BV’s – strategy for hotel availability and supply within Kenya
• Promote the Booking.com BV brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country
• Responsible for area coverage
• Inform hotels and advise on allotment, availability and supply
• Rate checks and competitor checks
• Liaison person for hotels to contact when they have questions
• Providing hotels with information and advice by mail and email, including follow-ups
• Follow up on cancellations and evaluations
• Accompany and train hotels on how to use Booking.com’ s extranet and rates & availability system
• Support hotels with regards to Booking.com’ s on-line system
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels
• Check statistics in the control room and follow up
• You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV

B.Skilled:

• 2 years of experience in a relevant account management function;
• Fluent in Amharic and English.
• Affinity/experience within e-travel and/or hotel/travel industry;
• Pro-active, sense of responsibility, friendly and can work independently;
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
• Great face-to-face and telephone communication skills;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• Hotel School or University background preferred;
• Driver’s license;
• Availability to travel 50% of the time;
• You already have a work permit to work in Kenya.

B.offered

We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits.

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This a temporary full-time position will be based in our Nairobi office.

B. Responsible

• Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of Booking.com BV’s business
• Support Booking.com BV in building productive relationships with partners to ensure that they offer the best availability and rate structure
• Identify opportunities for partners that will help improve Booking.com BV’s business by using its internal tool of priority setting
• First point of contact for key local accommodation partners, answering questions and queries, taking action as needed
• Participation in weekly team learning in your office
• Advise accommodation partners regarding their (potential)web pages on Booking.com BV’s website and how they can amend data with respect to  supply, availability, specials, promotions
• Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable
• Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website
• Verify that the website has accurate information on properties and pictures of newly registered accommodations
• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system
• Providing properties with information and advice mainly by phone, including follow-ups
• Looking after IT/administrative related tasks
• In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations
• Conduct daily/weekly rate and availability checks on various platforms
• Assist in the preparation of market visits, operational planning and projects
• Support Customer Service, assisting in additional tasks and projects when needed
• You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

B.Skilled

• Great face-to-face and telephone communication skills
• Fluent English and Swahili speaker and writer
• Affinity/experience within e-travel and/or hotel/travel industry is a plus
• Pro-active, sense of responsibility and can work independently
• Ability to persuade and convince partners on the phone to implement suggestions
• Quick and resourceful, flexible, accurate, strong analytical and an eye for detail
• Team player, motivated and enjoys to work in e-travel and hospitality
• Business focused
• Positive attitude
• Hotel School or University background preferred
• You already have a work permit to work in Kenya

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This is a temporary full-time position will be based in our Nairobi office.

B.responsible

• Provide properties with information and advice via phone and email
• Clean databases
• Call newly registered to help them become open bookable on the website
• Call existing partners who are not bookable and help them to become open bookable
• Verify that the website has accurate information on properties and pictures of newly registered partners
• Advise properties regarding their webpages on the Booking.com website and on how they can amend data with respect to supply, availability, specials, promotions

B.skilled

• Fluent English and French speaker and writer
• Affinity/experience within e-travel and/or hotel/travel industry
• Pro-active, sense of responsibility, self-motivated and able to work independently
• Quick and resourceful, flexible, accurate and an eye for detail
• Excellent telephone communication skills
• Team player, motivated and enjoys to work in e-travel and hospitality
• Business focused
• Positive attitude
• You already have a permit to work in Kenya

B.enefits and opportunities

• Work in a modern office, in an international environment
• Work during office working hours (Monday to Friday, public holidays are off)
• Opportunity to be considered for permanent role in the future
• Joining the monthly team get-together events