Coordinator Swahili at Booking.com

This a temporary full-time position will be based in our Nairobi office.

B. Responsible

• Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of Booking.com BV’s business
• Support Booking.com BV in building productive relationships with partners to ensure that they offer the best availability and rate structure
• Identify opportunities for partners that will help improve Booking.com BV’s business by using its internal tool of priority setting
• First point of contact for key local accommodation partners, answering questions and queries, taking action as needed
• Participation in weekly team learning in your office
• Advise accommodation partners regarding their (potential)web pages on Booking.com BV’s website and how they can amend data with respect to  supply, availability, specials, promotions
• Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable
• Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website
• Verify that the website has accurate information on properties and pictures of newly registered accommodations
• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system
• Providing properties with information and advice mainly by phone, including follow-ups
• Looking after IT/administrative related tasks
• In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations
• Conduct daily/weekly rate and availability checks on various platforms
• Assist in the preparation of market visits, operational planning and projects
• Support Customer Service, assisting in additional tasks and projects when needed
• You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

B.Skilled

• Great face-to-face and telephone communication skills
• Fluent English and Swahili speaker and writer
• Affinity/experience within e-travel and/or hotel/travel industry is a plus
• Pro-active, sense of responsibility and can work independently
• Ability to persuade and convince partners on the phone to implement suggestions
• Quick and resourceful, flexible, accurate, strong analytical and an eye for detail
• Team player, motivated and enjoys to work in e-travel and hospitality
• Business focused
• Positive attitude
• Hotel School or University background preferred
• You already have a work permit to work in Kenya