Job Opportunities at Sheer Logic Management Consultants (SLMC)

Job Summary

Ensure all payments are correctly entered and captured in the system near real time and within the set timelines. Fulfill the daily collection banking procedures and update the collections reports on a daily basis and have banking verifications slips verified by show room manager . Manages all cash floats at the cash office i.e till float and mobile money float. Balances all the cash office books and daily reporting.

Qualifications for the Cashier Latest Jobs in Kenya

• Develop positive relationships with customers and co-workers

• Participate as an active member of the Customer Care showrooms team

• Communicate in a positive, professional style

• Take care of company equipment and tools

• Ensure security and confidentiality of information

•  Handle defined payments/monies payments

• Elicit and verify information to and from customers for payment(s) received

• Preparation of banking for cash/cheque/credit card payments

• Ensure that the cash float is maintained at the expected amount

• Ensure that all payments (Cash/Cheque/Credit cards) are received for all shop sales and subscriber bill

• Maintain record of monetary/payment activities

• Generate and maintain record of shop sales-reconcillation daily

• Maintain proper records and filing of all manual receipts in case they have been used

• Preparation of subscriber billing payments report to be submitted to Finance within set timelines

• Leadership and Business Management

• Takes responsibility for individual performance.

• Jointly plans the operational activities of the Walk-in centre under guidance from the Showroom manager.

• Promotes and maintains a high quality, professional, service oriented company’s image among users.

• Ensure proper maintainance of all office equipment

•  Maintaining effective performance culture

• Maintain a continuous clear and effective high performance culture and values.

• Promote continuous customer centric culture and values thus maintaining high standards of customer service.

• Maintain and promote a continuous culture of openness and transparency.

• Participate in quarterly employee satisfaction survey

Skills Required for the Cashier Latest Jobs in Kenya

• 2 years experience in cash management

• IT literacy

• Able to operate in a performance driven organization

• Knowledge of English and Kiswahili

• University Degree, Diploma, CPA II or equivalent

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The Show Room Manager is responsible for enhancing the Customer Care Department Standards and to ensure consistent delivery of service excellence through quality monitoring practices and implementation of continuous improvement initiatives in the walk in centres.

Responsibilities for the Showroom Manager Jobs in Kenya

• Walk- in Operations Management to enhance customer satisfaction, retention and loyalty

• Develop continuous improvement initiatives for all Walk-in customers and maintain highest service standards

• Conduct real-time monitoring of the Walk-ins and manage the customer contact queue

• Manage service delivery aligned to customer needs and business objectives

• Forecast workload using historical data

• Develop and implement a staff schedule/ roster for the Walk-ins

•  Business and Revenue growth to support Achieve the set Revenue and subscriber targets

• Drive sales in the Walk in centers

• Increase customer base in both prepaid and post paid categories

• Contribute to, monitor and report daily productivity on all revenue generating activities

• Identify flaws in current procedures and/or policies with a view of improvement

• People Management to ensure staff in the showrooms are well empowered, motivated

• Develop and maintain customer representative roles and responsibilities

• Maintain a continuous clear and effective high performance culture and values

• Promote continuous customer centric culture and values thus maintaining high standards of customer service

•  Leadership and Business Management to enhance preservation and optimal use of all company resources.

• Takes operational responsibility for the performance of Walk-in centres staff.

• Jointly plans the operational activities of the Walk-in centres staff under guidance from the Customer Service Manager.

• Promotes and maintains a high quality, professional, service oriented company’s image among users.

• Ensure proper maintainance of all office equipment and facilities

• Risk and control to mitigate company losses

• Reduce instances of fraud in both prepaid and post paid activations

• Minimise leakage of revenue at the shops by enhancing proper controls

• Ensure all staff at the shop are updated on current trends of fraud and how to curb them

• Ensure cashiers bank all the cash collected on each day according to set SLAs and that there are no cash differences

Qualifications for the Showroom Manager Jobs in Kenya

• University Degree (with a business bias or equivalent)

• Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.

• A minimum of 2½ years experience in retail sales and customer service (experience in a telecommunication industry would be an added advantage)

• IT literacy

• Able to operate in a performance driven organization

• Working knowledge of English & Kiswahili( a third language e.g. French, Spanish e.t.c will be an added advantage)

Qualifications for the Showroom Manager Jobs in Kenya

• Natural Customer Service oriented; on delivery of an exceptional service experience

• Strong analytical skills and problem solving skills

• High personal standards and goal oriented

• Excellent interpersonal skills

• High Degree of Integrity

• Capable of working under minimum supervision