Career Opportunities at IBM

The successful individual will be part of our GTS team located in Nairobi, Kenya.

Role and Responsibilities

• Lead the overall Telecoms Business Operations (TBO) team delivering support to IBM clients in daily execution of our operations and maintenance ensuring service availability of the applications through multiple teams based locally in Kenya and offshore.
• Acts as a subject matter expert regarding telecom business applications and postpaid billing.
• Responsible for incident and problem management of applications under my team both the OSS (Operation Support System) and BSS (Business Support Systems) platforms / application.
• Interacts closely with internal teams to ensure that project needs and objectives are met
• Managing change requests, architecture design, user training, user-acceptance testing, go-live schedules, support and post implementation service reviews for new installations.

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Job Description

Africa is poised to become a leading source of innovation in a variety of sectors with an expected growth rate of 7% annually over the next 20 years. IBM recognizes the potential impact of research and smarter systems in helping to build Africa’s future, hence the African research lab creates technology applications in a range of industries at the core of Africa’s growth: financial services, education, healthcare, mobility, public safety and utilities. IBM believes that increasing access to healthcare and improving the quality of healthcare is critical to the continent of Africa. We develop and leverage high-end cognitive technologies to develop original and novel solutions to healthcare challenges.

IBM Research software engineers are evaluated on their technical contributions, ability to collaborate across labs, and leadership. These metrics, in the context of a commercial research lab in an emerging market, create a unique combination of roles and responsibilities for a Software Engineer working in the healthcare domain.

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Job Description

IBM Research Africa is IBM’s newest global research lab and is located in Nairobi, Kenya. Teams of research scientists and software engineers at the lab are working on various projects to tackle Africa’s grand challenges and impact 1 billion people by developing commercially viable innovations in financial services, healthcare, blockchain, government and education. We are searching for top-software developers who will help research and develop technical solutions around our innovations.

The successful candidate will have demonstrated ability to drive software development projects leveraging leading edge technologies and execute innovative development projects. As a Software developer in Research you will design and develop state-of-the-art mobile, web, and desktop applications across multiple platforms and devices. You will be expected to define and develop innovative technical solutions, and work with business & development teams to ensure these solutions have a significant impact.

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Job Description

The world continues to get “smaller” and “flatter.” But we see now that being connected isn’t enough. Fortunately, something else is happening that holds new potential: the planet is becoming smarter but unsecure. That is, intelligence is being infused into the way the world literally works — into the systems, processes and infrastructure that help billions of people work and live.

Across the world, a distinctly different group of leaders is announcing its arrival. They are making decisions based on evidence, not on habit or opinion or “gut.” They are anticipating, rather than merely reacting, to events. They are seizing competitive advantage, but at least as often, they are re-framing the issues--in unexpected, often counter-intuitive ways. For example, we used to manually process workflow on various documents, potentially over a hundred per shipment sent by an exporter to facilitate supply-chain/trade. Now traders and governments endorsed new technologies to enable a secure, trusted and immutable document workflow to support trade. Marketers used to see you as a "segment."

Since its establishment, IBM Research – Africa focused on addressing some of the world most difficult problems (in education, financial services, healthcare, public sectors etc) in Africa and in other emerging economies. Our goal is to develop original, novel and smarter system to

• create opportunities for quality education and lifelong learning in Africa;
• drive sustainable economic growth and transformation in Africa;
• ensure good governance in Africa; and
• save people's lives in Africa.

IBM Research scientists are evaluated on three broad metrics: impact, engagement, and eminence. These metrics, in the context of a commercial research lab in an emerging market, create a unique combination of roles and responsibilities for a research scientist in Blockchain, Distributed Systems, and Cognitive Computing.