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  • Posted: Feb 10, 2017
    Deadline: Not specified
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    International Business Machines Corporation is an American multinational technology company headquartered in Armonk, New York, United States, with operations in over 170 countries. Wikipedia
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    Telecom Business Operations Lead

    The successful individual will be part of our GTS team located in Nairobi, Kenya.

    Role and Responsibilities

    • Lead the overall Telecoms Business Operations (TBO) team delivering support to IBM clients in daily execution of our operations and maintenance ensuring service availability of the applications through multiple teams based locally in Kenya and offshore.
    • Acts as a subject matter expert regarding telecom business applications and postpaid billing.
    • Responsible for incident and problem management of applications under my team both the OSS (Operation Support System) and BSS (Business Support Systems) platforms / application.
    • Interacts closely with internal teams to ensure that project needs and objectives are met
    • Managing change requests, architecture design, user training, user-acceptance testing, go-live schedules, support and post implementation service reviews for new installations.

    Method of Application

    Interested and qualified? Go to IBM on krb-sjobs.brassring.com to apply

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