Job Opportunities at HRBP Solutions

Head Of Customer Service Job Responsibilities

• The HEAD OF CUSTOMER SERVICE will work collaboratively with the Center and stakeholders to inform, design and implement customer journeys and communications across all contact channels which will transform the Customer Experience.

• Input into Customer Experience Strategy.

• Customer Experience Design.

• Customer Experience measurement.

• Communicate the new Customer Experience vision by fully engaging with and inspiring all stakeholders and employees

• Undertake an extensive programme to build a first-hand understanding of the current customer experience as seen through customers’ eyes, across all touch points. Overlay this with research insight to draw conclusions.

• Evaluate the current operational and technology capability

• Present progress and measureable objectives & achievements on a timely basis

• Constantly build knowledge of thought leading customer experiences to ensure the organization becomes the reputed leader in creating the best & most consistent consumer experience.

• Drive the customer first programme by building a first-hand understanding of the current customer experience as seen through customers’ eyes, across all touch points. Overlay this with research insight to draw conclusions.

• Understand, map and the entire customer journey, touch points and channels

• Capture and manage the Journey Map

Qualifications for the Head Of Customer Service Job

• Degree or equivalent in Marketing, Business Administration or technology.

• A minimum of 10 years’ experience in a consumer marketing/commercial/Operations leadership role with a minimum 3 years’ experience with direct responsibility for delivering exceptional “customer experience.

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Sap Knowldged A Must

Responsibilities for the Inventory Manager Job

• Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff

  Regular Stock and other management reporting

• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures i.e. Manage inventory control policies and procedures across all operations.

• Review, chose and execute warehouse management system solutions for all locations.

• Achieve zero inventory without jeopardizing lean operations.

• Design, execute and monitor engineering inventory management process.

• Audit on inventory by coordinating with external and internal teams.

• Meet company inventory needs by ensuring sufficiency of systems and coordinating with SAP teams.

• Achieve operational excellence and deliver cost savings through inventory management.

• Design and manage inventory management systems meeting facility needs.

• Meet customer and company standards on accounting requirements.

• Check routine inventory costs that impact KPIs and communicate outcomes.

• Engage in Process Improvement and Innovation Team and support Culture

• Establish measured daily, weekly and monthly KPIs though reports

• Ensure completeness and accuracy of accident investigation and safety communication

• Managing consignment stocks with key suppliers

• Ensure matching purchase orders, delivery note and invoice prices

• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols

• Controls inventory levels by conducting physical counts; reconciling with data storage system.

• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement

• Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed

• Controls inventory levels by conducting physical counts; reconciling with data storage system.

• Implementation of an effective MRP

Inventory Manager Job Qualifications

• Should be a Graduate in business related course and holder CIPS diploma

• Exposure in computerized accounting system and sound knowledge of MS office

• 5 years experience in Stores and stock management especially in a large and busy organization preferably Manufacturing concern.