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  • Posted: May 26, 2017
    Deadline: Jun 17, 2017
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    Baus optical limited is a locally registered Kenyan company specializing in retailing and dispensing of quality optical products and services since 2003
    Read more about this company

     

    Customer Care Executive

    To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Care Executive.

    Customer Care Executive Job Responsibilities

    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Answers incoming customer calls regarding product problems, service questions and general client concerns.
    • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
    • Update customer information in the customer service database during and after each call.
    • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
    • Impact the company’s bottom line by problem solving and winning back frustrated clients.
    • Ensuring customers receive quick service.
    • Preparing monthly customer service reports.
    • Ensuring accuracy of information provided to customers at all times.
    • Information gathering on customer preferences and need for new products.
    • Handling customer requests in a professional, timely and efficient manner.

    Qualifications for the Customer Care Executive Job

    • Diploma in customer care/marketing/administration/public relations (Higher
    • Diploma is an added advantage)
    • Minimum 3 years working experience as Customer Care Executive.
    • Computer proficiency.
    • Organizational skills to effectively prioritize work schedules.
    • Good communication skills.
    • Ability to work under pressure.

    go to method of application »

    IT Officer

    Duties for the IT Job

    • Maintenance of all computers in the head office and in the branches
    • Installation and maintenance of cameras in the head office and in the branches.
    • Setting up and maintenance of LAN and WAN network at the head office and it’s braches.
    • Repair and maintenance of copiers and printers
    • General client / user support
    • Online support / ICT Service

    IT Job Qualifications

    • Degree in Computer Science
    • At least 2 years experience Information and Technology industry
    • Willingness to be part of our corporate values and culture
    • Outgoing personality, responsible and confident
    • Self driven and result oriented individual exhibiting discipline and integrity
    • A quick learner, adaptable and able to work well under pressure
    • Good communication and inter-personal skills
    • Excellent presentation and negotiation skills.

    go to method of application »

    Personal Assistant

    To support her growth strategies, the company looking for a Personal Assistant to the C.E.O and General Manager.

    Personal Assistant Job Qualifications

    • Bachelor’s degree
    • 2 years experience working as personal assistant
    • Excellent computer and administrative skills.
    • Good written and spoken communication skills
    • Good planning, organizational and time management skills
    • Discretion and trustworthiness in confidential information.
    • Flexibility and adaptable approach to work.
    • Ability to be proactive.
    • Accuracy and attention to detail.

    Duties for the Personal Assistant Job

    • To act as General Manager’s first point of contact.
    • Reminding the General Manager important tasks and deadlines.
    • Liaising with staff, suppliers and clients.
    • Screening telephone calls and making inquiries.
    • Dealing with letters and emails.
    • Arranging meetings and taking notes at meetings.
    • Scheduling of meetings, correspondence and note taking.
    • Helping with time and daily management.
    • Organizing the manager’s diary and making appointments.
    • Standing in for the General Manager in his absence.

    Method of Application

     Interested candidates who meet the above criteria should apply via email to: Email: hr@bausoptical.co.ke

    The HR Manager, P.O. Box 54948-00200, Nairobi Deadline:17th June, 2017

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